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Pachamaya Holistic Wellness & Spa

4.0 star property

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Photo gallery for Pachamaya Holistic Wellness & Spa

Relax by the pool surrounded by lush greenery and lounge chairs.
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Surrounded by lush greenery, this unique structure offers a serene escape.
Stroll through lush gardens to a serene entrance with a simple, clean design.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Pool
  • Pet-friendly
  • Gym
  • Laundry

Explore the area

Map
Av Uxmal, Lote 19, Cancun, QROO, 77500
  • Plaza 28
    ‪17 min walk‬
  • Puerto Cancun Marina Town Center
    ‪19 min walk‬
  • Plaza Las Americas
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Grand Double Room

Grand Double Room | 1 bedroom, hypo-allergenic bedding, individually decorated

Grand Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 1 King Bed and 2 Single Bunk Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | 1 bedroom, hypo-allergenic bedding, individually decorated

Executive Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | 1 bedroom, hypo-allergenic bedding, individually decorated

Deluxe Studio Suite

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Futon

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | 1 bedroom, hypo-allergenic bedding, individually decorated

Deluxe Quadruple Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bunk Bed

View all photos for Executive Suite, 1 Double Bed

Executive Suite, 1 Double Bed | 1 bedroom, hypo-allergenic bedding, individually decorated

Executive Suite, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Double Room

1 bedroom, hypo-allergenic bedding, individually decorated

Grand Double Room

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | 1 bedroom, hypo-allergenic bedding, individually decorated

Family Room, Multiple Beds

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 8
  • 4 Single Bunk Beds

View all photos for Grand Room

Grand Room | 1 bedroom, hypo-allergenic bedding, individually decorated

Grand Room

  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

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4.2 out of 5, Very good, (2020)
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includes taxes & fees
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About this property

Pachamaya Holistic Wellness & Spa

Adults-only hotel with fitness centre and spa services
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, massage/treatment rooms and a fridge in a common area are on-site. Housekeeping is available on request.
Pachamaya Holistic Wellness & Spa offers 14 air-conditioned accommodations, with complimentary bottles of water. Each accommodation is individually furnished and decorated. Bathrooms include a shower. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on request.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.
During your stay at Pachamaya Holistic Wellness & Spa, you're just a quick walk from Benito Juarez Municipal Building. Features include free WiFi in public areas and free self-parking, plus an outdoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, scooters/mopeds to rent and Pilates classes
  • Just a 2-minute drive from Plaza Las Americas and a few minutes from Plaza 28
  • Airport pick-up, railway station and casino shuttle service available for a fee
  • Cats and dogs welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls
Pachamaya Holistic Wellness & Spa offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. Business amenities include meeting rooms and coworking spaces.

WiFi is free in public spaces. Spa services, a terrace, and multilingual staff are also featured at Pachamaya Holistic Wellness & Spa. An area shuttle within 100 kilometres and a shuttle from the airport to the hotel (available 24 hours) are available for a fee. Free self parking is available.

This 4-star Cancun hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 1:00 PM.
Chamana – On-site restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 100 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: MXN 200 to 500 per person
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Chamana

Things to do

  • 18-hole adjacent golf course
  • Art gallery
  • Books
  • Designer stores
  • Games
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Gym
  • Music library
  • Optional golf privileges
  • Outdoor pool
  • Pilates classes
  • Scooter/moped rentals
  • Shopping
  • Yoga classes

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Coworking space
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Communal living room
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Individual decor
  • Individual furnishings
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • This property welcomes adults only.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MXN 500 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 500 per person
  • Airport shuttle fee: MXN 750 per vehicle (maximum occupancy 10)
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Pachamaya Holistic Wellness & Spa offers transfers from the cruise terminal, ferry terminal, airport, train station and bus station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7:00 AM - 10:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 9:00 AM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Pachamaya Holistic Wellness & Spa.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pachamaya
Pachamaya Holistic Wellness &
Pachamaya Suites Wellness Spa Retreats
Pachamaya Holistic Wellness & Spa Hotel
Pachamaya Holistic Wellness & Spa Cancun
Pachamaya Holistic Wellness & Spa Hotel Cancun

Pachamaya Holistic Wellness & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 49 out of 82 reviews
Rating 8 - Good. 21 out of 82 reviews
Rating 6 - Okay. 6 out of 82 reviews
Rating 4 - Poor. 4 out of 82 reviews
Rating 2 - Terrible. 2 out of 82 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Byanka Florius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the smell ss you walked in the staff were super nice and helpful the pool are was beautiful very peaceful very nice hotel
Stayed 7 nights in Mar 2025

10/10 Excellent

Bruna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind all the time, there was always someone to help available. The pool and yoga class were also quite nice, exceeding expectations. Matters was a bit hard for my taste but still ok. It would be nice if they could improve the shower heads. It was hard for someone not too tall to shower because most of the water was aimed at the wall, and without washing the hair, it was impossible to stand straight. If the heads were adjustable, it would be a huge improvement. I would still totally recommend this stay, hoping to go back soon!
Stayed 3 nights in Mar 2025

8/10 Good

BIK FUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs in front desk are super friendly and helpful. Air conditioning is good. It will be good if the hot water switch marked.
Stayed 1 night in Mar 2025

10/10 Excellent

Mindy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden little GEM

The people who work at are AMAZING! They are extremely friendly and went above and behind. Initially we were only going to stay for 1 night, but ended up staying 3 nights. It was very chill and quiet. We enjoyed the pool area, although the hot tub was not heated, so that was unfortunate. We got massages, facials and did one of their sound baths. All were amazing, however during the sound bath, we could hear the front receptionist talking with other guests, which was disruptive. The food was delicious in the restaurant and the lattes, were mouth watering! We didn’t realize it was a hostel until day 2. We got to meet some wonderful guests! It was close to many things, and made getting around easy. We did have a car, and were able to park for free right in front. The room (#5) was large and came with 2 private twin bunks and 1 double sized bed. The first night, I slept on the double and it was EXTREMELY uncomfortable, so I decided to give the bunk a try. It was MUCH more comfortable and I actually really liked the curtains on it! Overall, I would definitely stay here again!
Stayed 1 night in Feb 2025

10/10 Excellent

Luyue

The hotel was excellent!
Stayed 2 nights in Feb 2025

10/10 Excellent

LaVerne Ashlee

Stayed 2 nights in Feb 2025

8/10 Good

Ed

Travelled with partner
Nice, clean, not a lot of amenities but close to good restaurants. No tv in room. Good wifi tho
Stayed 1 night in Feb 2025

10/10 Excellent

Joe

Stayed 1 night in Feb 2025

10/10 Excellent

Gary

Stayed 1 night in Jan 2025

10/10 Excellent

Marian, Victoria Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location and walablility to restaurants. The hot tub was not heated and no coffee available except at restaurant.
Stayed 11 nights in Jan 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff and the facilities. Excellent!
Stayed 1 night in Jan 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Chelsea

Stayed 8 nights in Jan 2025

8/10 Good

Kim

Stayed 7 nights in Jan 2025

10/10 Excellent

Chelsea

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back
Stayed 2 nights in Jan 2025

6/10 Okay

Amabel

Disliked: Cleanliness, room comfort

Cockroaches and terrible customer service

After arriving from a very long 11hr flight it took us ages to find the property because it is listed on two different locations depending on which map app you use. On arrival, we were told we had mistakenly booked for 1 guest in 1 room instead of 2 guests in 1 room. This was my mistake but the lady at the front desk proceeded to spend 10 minutes chatting to someone on the phone about it and then eventually charged us an extra fee. I would have been fine with this but the room rate was the same online for 1 or 2 guests, so not sure why this extra fee was necessary and even if it was - couldn’t we have sorted it out on checkout when we weren’t clearly exhausted?? The room we were given didn’t look like the pictures and there were cockroaches in the outdoor corridors and stairwell leading to our room (the door had a huge gap underneath so I’m not sure what would stop the roaches from coming into the room also). The only positive was the pool area was nice but unfortunately we didn’t get time to use it. Would not return.
Stayed 1 night in Dec 2024

8/10 Good

Chelsea

Stayed 1 night in Jan 2025

2/10 Terrible

david

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

STAY AWAY!!!!

Horrible bed, Horrible pillows, no blankets, no TV Hotel claims 4 stars but it would be generous to give it "1" We left after the first day but hotel refused to refund us for day we decided not to stay.
Stayed 2 nights in Jan 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

Anne

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Tanju

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very minimalistic. The morning lady who speaks English at the reception is not friendly at all. The rooms are very basic. Do not expect any luxury at all. After heavy rains, our rooms are flooded twice so we had to change rooms at 11 pm twice.
Stayed 7 nights in Dec 2024

8/10 Good

Henry

Stayed 2 nights in Dec 2024

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were nice and I used the spa services and had a great massage. They offer yoga and sound baths as well.
Stayed 1 night in Dec 2024

4/10 Poor

Julius

Stayed 1 night in Dec 2024

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect
Stayed 1 night in Dec 2024