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Park Royal Beach Cancun - All Inclusive

3.5 star property

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Photo gallery for Park Royal Beach Cancun - All Inclusive

Outdoor banquet area
Exterior
Deluxe King | View from room
Family Suite with Terrace | View from room
2 outdoor pools, pool umbrellas, pool loungers

Reviews

7.2 out of 10
Good

Popular amenities

  • All-inclusive
  • Bar
  • Pool
  • Housekeeping
  • Breakfast included

Explore the area

Map
Cancun, QROO
  • La Isla Shopping Mall
    ‪2 min walk‬
  • Cancun Interactive Aquarium
    ‪5 min walk‬
  • Cancun Convention Center
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Superior

Deluxe Superior | 1 bedroom, minibar, in-room safe, desk

Deluxe Superior

  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Room

Honeymoon Room | 1 bedroom, minibar, in-room safe, desk

Honeymoon Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Deluxe King | 1 bedroom, minibar, in-room safe, desk

Deluxe King

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | 1 bedroom, minibar, in-room safe, desk

Family Suite

7.6 out of 10
Good
(24 reviews)
  • 74 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Double

1 bedroom, minibar, in-room safe, desk

Deluxe Double

8.0 out of 10
Very good
(81 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite with Terrace

Family Suite with Terrace | 1 bedroom, minibar, in-room safe, desk

Family Suite with Terrace

7.6 out of 10
Good
(18 reviews)
  • 113 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite with Balcony

Family Suite with Balcony | 1 bedroom, minibar, in-room safe, desk

Family Suite with Balcony

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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About this property

Park Royal Beach Cancun - All Inclusive

On private beach with 2 outdoor pools, near La Isla Shopping Mall
Catch some rays on Park Royal Beach Cancun - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants. Change of towels is available on request
Park Royal Beach Cancun - All Inclusive offers 155 air-conditioned accommodations with minibars and a safe. 32-inch LED televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Massages are available on the beach and in the spa. Other services include hot stone massages.
The shopping around Park Royal Beach Cancun - All Inclusive gets high marks from our customers. During your stay, you're just a quick walk from La Isla Shopping Mall. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • For dining with garden views, stop by La Veranda, one of the property's 4 restaurants and 3 bars/lounges
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Indulge with hot stone massages at the spa
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, a gym and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute walk from La Isla Shopping Mall and 9 minutes on foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Park Royal Beach Cancun - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. At Park Royal Beach Cancun - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive hotel also offers a children's club, a children's pool and a sauna. Free self parking is available.

This 3.5-star Cancun hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM.
La Veranda – This poolside buffet restaurant serves breakfast, lunch and dinner.
El Pescador – This restaurant specialises in seafood and serves lunch and dinner. Open daily.
Frida – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Andiamo – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Ekinox – On-site bar. Open daily.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Football
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Theme parties

Other inclusions

Transport to off-site activities

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 4 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Andiamo
  • Ekinox
  • El Pescador
  • Frida
  • La Veranda

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Highchair
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (84 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (110 centimetre high)

More

  • 2 buildings
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.27 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cancun Park Royal
Park Royal All Inclusive
Park Royal Cancun
Park Royal Cancun All Inclusive
Caribe Park Royal Grand Cancun
Grand Park Royal Cancun Caribe Hotel Cancun
Park Royal Beach Resort Cancún All Inclusive Cancun
Park Royal Beach Resort Cancún All Inclusive
Park Royal Beach Cancún All Inclusive Cancun
Park Royal Beach Cancún All Inclusive
Park Royal Cancun Inclusive
Park Royal Cancun All Inclusive
Park Royal Cancun - All Inclusive Cancun
Park Royal Beach Resort Cancún All Inclusive
Park Royal Cancun - All Inclusive All-inclusive property
Park Royal Cancun - All Inclusive All-inclusive property Cancun

Park Royal Beach Cancun - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 338 out of 1009 reviews
Rating 8 - Good. 254 out of 1009 reviews
Rating 6 - Okay. 183 out of 1009 reviews
Rating 4 - Poor. 122 out of 1009 reviews
Rating 2 - Terrible. 112 out of 1009 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Simran

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Booked 6 rooms here for a family holiday and found cockroaches in 3 of the rooms. Hotel is not well kept and unclean. Room size is good but bathrooms were leaking. Staff were generally unhelpful except for Carlos. Buffet food was terrible. Mexican restaurant food was average and service was good. Pools and pool area were dirty also.
Stayed 4 nights in May 2025

10/10 Excellent

Marianela

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Resort was very nice and clean, but they need to update bathrooms on suites.
Stayed 6 nights in Apr 2025

10/10 Excellent

Stepanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and on the beach access! Activities every night! However, on our 4 day trip we were unable to get a reservation for dinner at the restaurants although on the app at 4pm on the dot when reserving opens. We had 8 people.
Stayed 5 nights in May 2025

4/10 Poor

Yvonne Akiko, BOSTON

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This was my second time booking this property. In the past 4 years. Major set back, the facilities are in poor condition. I was changed rooms 4 times with the last upgrade to the presidential suite. That was nice but it was even visible the poor condition of the facilities even in the presidential suite. Problems range from sanitation issues, hvac problems, leaks, food was lousy and same freaking menu for children burgers and fries, same fruit options everyday and forget it about reserving their restaurants always booked or app not working! Pools had green mildew on walls and corners. Staff attitude at the lobby. Bell boys always on their phones and actually everyone on their phones all the time! Irritated when interrupted!
Stayed 12 nights in Apr 2025

10/10 Excellent

Abe Abraham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very clean and the staff hospitality is excellent...recommend it to anyone...
Stayed 5 nights in May 2025

2/10 Terrible

michel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No food had to reserve restaurant but never available. Limited space buffet was not international. Had to eat out everyday day .
Stayed 4 nights in Apr 2025

10/10 Excellent

Rocio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is ideal for a family getaway. The staff is friendly, and the atmosphere is safe and welcoming. Just across the street is Las Islas Shopping Mall. The beach is beautiful, and there are both an adult pool and a family pool available.
Stayed 4 nights in Apr 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it. The stuff is very helpful and nice the location of the hotel. It’s perfect. It’s close to the mall.
Stayed 3 nights in Apr 2025

10/10 Excellent

Claire Noelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and food!! We loved this property. Absolutely beautiful beach
Stayed 4 nights in Apr 2025

10/10 Excellent

RINA, CALGARY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful family vacation. Shout out to Maria and Felix at the Veranda buffet- you were awesome! All staff there that we met were amazing!! Resort was clean, location was perfect, restaurants were really good.
Stayed 7 nights in Apr 2025

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Front desk staff was a little rude when asking questions. The fantastic team was awesome and beautiful views. Wish there was more things to do, especially for teenagers.
Stayed 9 nights in Apr 2025

4/10 Poor

Gennadiy

Travelled with family
Disliked: Cleanliness, amenities
There is nothing I like about this resort.Very limited choice of food and it's quality below average,beach inaccessible for older people
Stayed 6 nights in Apr 2025

2/10 Terrible

Cristobal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad customer service
Stayed 5 nights in Mar 2025

6/10 Okay

William

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property is truly beautiful and the family suite was very spacious and has an amazing view. I do have to say they definitely need to get softer pillows and work on the air conditioners. The hotel truly has potential. The problem was the staff and the service. Most staff was very rude and seem to be annoyed when you ask for assistance or have questions. No one smiles or greets you. The food was mediocre. You don’t have many options. To get reservations for dinner was impossible. The staff was denying dinner services to the guests giving them the buffet as the only option when the restaurants were nearly empty. Room cleaning service was not up to part. Definitely needs improvement in staff.
Stayed 4 nights in Apr 2025

8/10 Good

Edward

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience! Highly recommend
Stayed 2 nights in Apr 2025

6/10 Okay

ivan alvarado

Travelled with family
Need better food
Stayed 4 nights in Apr 2025

10/10 Excellent

Chunyi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and very clean
Stayed 5 nights in Apr 2025

4/10 Poor

Alexi V

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service
This resort has a beautiful location. Its beachfront and steps away form the beautiful ocean. With that said we did not have a food check in process. They said they’d let us know when our room was ready by 3 pm and they did not. We went to front desk at 5 and asked about our room, was told that it was ready. Said they don’t notify guests. We found cockroaches in our room the third night. My sister had to have rooms switched because AC wasn’t working and they wouldn’t have someone to fix it right away. It’s an all inclusive, our expectations for the food were not high however we on different occasions we found our chicken was raw and on a different occasion hair in my daughter’s food. There were more bumps along our stay but the ones mentioned were the top bad ones. The resort itself is pretty nice and again the location is great but keep in mind what you might experience along the way.
Stayed 7 nights in Apr 2025

4/10 Poor

Vince

Liked: Staff & service
Disliked: Property conditions & facilities
The buffet was the worst. We saw a cockroach in the lobby. We had to switch rooms, the cushions on the chairs were badly stained, the lampshade in the bedroom had rust color stains on it. Staff came into our room one day, to spray some chemical along the base. Had no idea what it was but was told they were praying for some sort of ant. We never saw any bugs in the room so I thought that was odd. We’ve come to Cancun for years and that was the first time that ever happened. Cleaning of the rooms was not great. We were always short of towels, They never gave clean coffee mugs after being used, never swept the floor, There was an ironing board but no iron. Quite quite a few of the Pool and beach chairs
Stayed 7 nights in Apr 2025

8/10 Good

Monica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Cancun
Stayed 7 nights in Apr 2025

10/10 Excellent

Daniel T

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and staff friendly
Stayed 7 nights in Apr 2025

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than Juan Carlos’ assistance, I would have left. Check in staff attempted to short me change in pesos. AC was out in the room first two days. Buffet was unsanitary. The app did not offer restaurant reservations. Activities often canceled or late. Other than the great location to luxury shop, I’d recommend finding another place to stay.
Stayed 5 nights in Apr 2025

6/10 Okay

Juan

Liked: Staff & service
…
Stayed 3 nights in Apr 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very relaxing time at Park Royal. The staff were very eager and happy to help us the entire week. Special shout out for Carla at the front desk as I asked her a million questions and she was always so patient and nice! Also the AC and the water pressure were great. It was a hot week and our room stayed icy cool. Thank you Park Royal Beach Hotel for a fantastic week!
Stayed 5 nights in Mar 2025

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025