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Residencia Los Encantos

2.5 star property

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Photo gallery for Residencia Los Encantos

Outdoor pool
Exterior
Exterior
Shared Dormitory, Men only | Terrace/patio
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Breakfast available
  • Pool
  • 24/7 front desk
  • Laundry
  • Kitchen
  • Parking included

Explore the area

View in a map
Calle Cipres 10, Esquina con Ciricote, Alamos 1, Cancun, QROO, 77500
  • Place, Plaza Las Americas
    ‪10 min drive‬
  • Place, Plaza 28
    ‪15 min drive‬
  • Place, Playa Tortugas
    ‪31 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 Bedroom, Accessible, Pool View

Standard Room, 1 Bedroom, Accessible, Pool View | Iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Bedroom, Accessible, Pool View

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Shared Dormitory, Women only

Shared Dormitory, Women only | Iron/ironing board, rollaway beds, free WiFi

Shared Dormitory, Women only

  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Shared Dormitory, Men only

Shared Dormitory, Men only | Terrace/patio

Shared Dormitory, Men only

  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

Residencia Los Encantos

Guesthouse in Cancun with 24-hour front desk and outdoor pool
This guesthouse features an outdoor pool, a children's pool and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, wedding services and a garden are on-site. Housekeeping is available once per stay.
Residencia Los Encantos offers 4 accommodations with complimentary bottles of water and coffee/tea makers. Guests can make use of the shared/communal kitchen.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Cancun guest house provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered once per stay and microwaves can be requested.

An outdoor pool and a children's pool are on site.
During your stay at Residencia Los Encantos, you'll be close to Plaza Las Americas. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • 6 minutes by car from Plaza Las Americas and 9 minutes from Puerto Cancun Marina Town Center
Residencia Los Encantos offers its guests an outdoor pool and a children's pool. WiFi is free in public spaces. Residencia Los Encantos also features a terrace, a garden, and a picnic area. Free self parking is available.

Smoking is allowed in designated areas at this Cancun guest house.

For a fee, guests can enjoy a full breakfast daily from 8 AM to 11:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 8 AM to 11:30 AM for a fee: USD 20 per person

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room full-sized refrigerator/freezer
  • Microwave on request
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Wedding services

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave on request
  • Oven
  • Shared kitchen access

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Residencia Los Encantos

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 20.00 per person
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Residencia Los Encantos House Cancun
Residencia Los Encantos House
Residencia Los Encantos Cancun
Residencia Los Encantos Guesthouse Cancun
Residencia Los Encantos Guesthouse
Resincia Los Encantos Cancun
Residencia Los Encantos Cancun
Residencia Los Encantos Guesthouse
Residencia Los Encantos Guesthouse Cancun

Reviews

Residencia Los Encantos Reviews

6.8

7.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

2.0/10

Eco-friendliness
Rating 10 - Excellent. 3 out of 9 reviews
Rating 8 - Good. 3 out of 9 reviews
Rating 6 - Okay. 0 out of 9 reviews
Rating 4 - Poor. 0 out of 9 reviews
Rating 2 - Terrible. 3 out of 9 reviews

Reviews

2/10 Terrible

Suli

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place I booked for Ten days in Cancun. When I got to the property, the owner told me that the place is fully booked, and I should ring Expedia for my money back. I finally get hold of Expedia. They contact the owner and this guy told them that I didn’t show and wouldn’t refund my money. So I’m back in the US and Expedia has try again and he still refuses to refund my money. So don’t book this place or do not pay upfront. 😡👎
Stayed 10 nights in Dec 2021

8/10 Good

Susan, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from Home

This family has graciously opened their home to make my stay extremely comfortable especially since it was my first visit to Cancun, and I was traveling solo. I cannot thank them enough.
Stayed 3 nights in Dec 2017

2/10 Terrible

Lina , Vancouver, Canada

Disliked: Cleanliness, staff & service, room comfort

Extremely rude staff...

Hi there, :) I'm going to share my disappointing experience at this residence. I forgot to turn off the lights of my room one day and the next day the lady who is the wife of the owner came to my room with a very unpleasant tone of voice and very bad attitude complaining about why I left lights on. I explained to her that I forgot. :( That was my last day of my stay and she kicked me out of her home asking a few times when I was going to leave; I responded that I was ready to leave at the check out time which was 11am. The husband is very nice and kind person but he wasn't there on my last day so he could not do anything about her wife's behavior. Thanks!
Stayed 6 nights in Nov 2017

8/10 Good

Darell, Louisiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Safe and quiet. Fair according to price

It was relaxing and quiet. While in Cancun, I spent almost all of my time visiting the surrounding attractions: Tulum, Playa del Carmen, Puerto Morelos, Playa Delfines, Isla Mujeres, Mercado 28, and some others, so I only slept at Residencia los Encantos. Nevertheless, they have a nice pool.
Stayed 5 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place. Friendly owner. We liked it a lot.

2/10 Terrible

Arlenka

Business traveller
Disliked: Staff & service, property conditions & facilities

Fraude

El lugar es una casa aparentemente abandonada, estuve afuera del lugar por más de 2 horas, el lugar oscuro en pésimas condiciones, estuve llamando y no contestaron a pesar de realizar más de 10 llamadas. Me comunique con los de la aplicación y van a revisar mi caso, y en 5 días hábiles me dan el estatus. Ya que el servicio no es reembolsable. NO RENTAR ESTE LUGAR!!
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo en excelentes condiciones, personal muy amabke
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Guter Zwischenstopp- Ankunft nicht in der Nacht

Obwohl eine 24 Stunden Rezeption angegeben wird und wir uns per Mail und SMS nochmals rückversichert hatten, standen wir mitten in der Nacht vor einem verschlossenen, finsteren Haus. Nur nach längerem verzweifelten Betätigen des Türklopfers erschien jemand. Wir wurden dann kurz aber sehr freundlich empfangen. Das Zimmer war eher klein aber nett und sauber. Sehr schön fanden wir die Gemeinschaftsküche in der wir uns morgens Kaffee machen konnten. Toll wäre ein Taxiabholdienst, denn unser Taxifahrer ist nachts über eine halbe Stunde durch Cancun geirrt obwohl die Unterkunft eigentlich sehr nahe am Flughafen liegt.
Stayed 1 night in Aug 2017

10/10 Excellent

Yoly, CDMX

Liked: Staff & service, room comfort

MUY BUENA

LA ESTANCIA ESTUVO MUY BIEN PORQUE ESTA MUY CERCA DE LAS ACTIVIDADES QUE TENIAMOS, EL PERSONAL AMABLE Y SIEMPRE DISPUESTO A AYUDAR.
Stayed 4 nights in Jul 2017