Renovations + Closures
This property is undergoing renovations from 10 April 2024 to 30 July 2024 (completion date subject to change).
During renovations, the property will make every effort to minimise noise and disturbance.
All-inclusive Details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
- Buffet and à la carte meals, snacks and select beverages included
- 24-hour room service
- In-room minibar (all beverages included)
- Number or type of beverages is limited at one or more venues
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Water activities
Land activities
- Fitness facilities
- Tennis
- Volleyball
Entertainment
- On-site entertainment and activities
- On-site live performances
- Theme parties
Not included
- Scuba-diving certification
- Scuba-diving excursions
- Scuba-diving lessons
- Snorkelling excursions
- Tennis lessons
- Surcharge for premium or imported alcoholic beverages
- Childcare
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Off-site tours
- Transport to off-site activities
- Kayaking included
- 24-hour room service
- Buffet-style meals included
- A la carte dining included
- Fitness facilities included
- Tennis included
- Volleyball included
- Childcare not included
- Scuba diving excursions not included
- Snorkelling excursions not included
- Scuba diving certification not included
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Transport to offsite activities not included
- Offsite tours not included
- Scuba diving lessons not included
- Tennis lessons not included
- Onsite entertainment and activities included
- Service charge included
- Local non-alcoholic drinks and soft drinks included
- Additional service charge accepted
- One or more venues limit drinks
- Surcharge for premium or imported alcoholic drinks
- Minibar (all drinks included)
- All on-site activities, and facilities and equipment included
- All non-motorized water sports included
- Onsite live performances included
- Theme parties included
Property Features
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.
- 840 guestrooms or units
- 4 levels
- 9 dining venues
- 4 bars on the beach
- 2 bars by the pool
- 3 swim-up bars
- 3 bars or lounges
- Conference rooms
- Built in 2014
- Buffet breakfast (free)
- Casino
- Nightclub
- Deli
- Kid's club (free)
- Supervised kids' activities (surcharge)
- Cabanas on the beach (free)
- Beach lounge chairs
- Towels for the beach
- Umbrellas for the beach
- Cabanas by the pool (free)
- Poolside lounge chairs
- Umbrellas for the pool
- Conference centre
- Business facilities
- Coffee in lobby
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Staff members are multilingual
- Storage area for luggage
- Front desk safe
- Tour and ticket information
- Concierge
- Wedding services available
- Games room or arcade
- Pool or billiards table
- Terrace
- Garden
- BBQ grill(s)
- Outdoor picnic space
- Gift shop
- Beauty salon
- ATM
- On-site shopping
- Bellhop
- Smoking in designated areas
Family Friendly Amenities
- Free water park access
- Number of outdoor pools - 8
- Children's pool
- Waterslide
- Supervised childcare/activities (free)
- Free WiFi
- Outdoor tennis courts - 3
- Children's club (free)
- Snack bar/deli
- Laundry facilities
- Babysitting or childcare (surcharge)
- Arcade/game room
- Playground on site
Internet
Available in all rooms:
Free WiFi
, High-speed internet access
Available in some public areas:
Free WiFi
, Internet access in public areas - high speed
Parking
Transport
-
Parking: Free self parking
Room Amenities
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 840 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Plasma televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries. This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.
- Private balcony
- Jetted
- Stocked minibar (free)
- MP3 dock
- In-room dining (24 hours)
- Plasma television
- Cable channels
- Premium channels
- Coffee maker
- Separate bath and shower
- Rainfall showerhead
- Housekeeping (daily)
- Nightly turndown service
- Local calls (free)
- Childcare in room (surcharge)
- Hairdryer available
- Laptop safe
- Dressing gowns
- Slippers
- Toiletries (free)
- Telephone
- Iron and ironing board
- Desk
- Blackout curtains
- Climate control
- Ceiling fan
Food & Drink
Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Gourmet Marche – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Zen – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Hunter Steak House – This steakhouse specialises in international cuisine and only serves dinner. Open daily.
Grazie Italian Trattoria – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Taj – This restaurant specialises in Indian cuisine and only serves dinner. Open daily.
24-hour room service is available.
Nearby Activities
3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
- Snorkelling on site
- Fishing on site
- Volleyball on site
- Beach volleyball on site
- Kayaking on site
- Water skiing on site
- Motor boating on site
- Windsurfing nearby
- Yoga classes/instruction on site
- Playground on site
- Beach yoga on site
- Boat tours on site
- Scuba diving on site
- Personal motorised watercraft on site
Spa Services
The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Sauna in spa
- Spa tub in spa
- Steam room in spa
- Reflexology
- Detoxification wrap
- Massages
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible public washroom
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible concierge desk
Hotel Policies
Check-in
- Check-in time starts at 3 PM
- Check-in time ends at midnight
- Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Payment types
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
- Cots (infant beds) are not available.
Pet Policy
- Pets and service animals are not allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. Contactless check-in and contactless check-out are available.
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Cash or credit card deposit required
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Protective clothing is available to guests
- Masks are available to guests
- Debit cards not accepted
- Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitiser
- Staffed front desk
- Social distancing measures are in place
- Contactless check-in is available
- No rollaway/extra beds available
- No cots (infant beds) available
- No lifts
- Property confirms they are implementing enhanced cleaning measures
- Individually-wrapped food options are available
- Service animals not allowed
- Individually-wrapped food options are available for breakfast
- Individually-wrapped food options are available for lunch
- Individually-wrapped food options are available for dinner
- Individually-wrapped food options are available through room service
Hotel Names
- Royalton Cancun
- Royalton Riviera
- Royalton Riviera Cancun All Inclusive Puerto Morelos
- Royalton Riviera Hotel
- Royalton Riviera Hotel Cancun
- Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
- Royalton Riviera Cancun Puerto Morelos
- Royalton Riviera Cancun Inclu
- Royalton Riviera Cancun Resort Spa All Inclusive
You should know
- Pets and service animals are not allowed on site.
Awards & Affiliations
Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
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