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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property

Choose dates to view prices

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Outdoor wedding area
Kayaking
8 outdoor pools, pool umbrellas, pool loungers
9 restaurants, breakfast, lunch, dinner served; international cuisine
Free minibar, in-room safe, desk, blackout curtains

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Breakfast included
  • Room service

Explore the area

View in a map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
  • Place, Moon Palace Golf Club
    ‪16 min drive‬
  • Place, Petempich Bay
    ‪24 min drive‬
  • Place, Puerto Morelos Town Square
    ‪31 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

  • 353 sq m
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential Two Bedroom Suite Ocean View

  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

9.2 out of 10
Wonderful
(7 reviews)
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

View from room

Luxury Suite Ocean View with Terrace Jacuzzi

7.4 out of 10
Good
(34 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View

8.2 out of 10
Very good
(10 reviews)
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

View from room

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

View from room

Luxury Presidential Two Bedroom Suite Swim Out DC

  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Swim Out

7.8 out of 10
Good
(56 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite with Terrace Jacuzzi

View from room

Luxury Suite with Terrace Jacuzzi

7.6 out of 10
Good
(44 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

View from room

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 298 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite

7.4 out of 10
Good
(91 reviews)
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Swim Out Diamond Club

7.0 out of 10
Good
(19 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out

View from room

Luxury Presidential One Bedroom Suite Swim Out

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

View from room

Luxury Presidential Two Bedroom Suite Swim Out

  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Family Suite Ocean View Diamond Club

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View Diamond Club

8.4 out of 10
Very good
(8 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Diamond Club

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

View from room

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

8.0 out of 10
Very good
(13 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Family Suite Ocean View

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort
  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.0 out of 5, Very good, 2,337 reviews
The price is CHF 256
includes taxes & fees
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About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Beachfront property with 9 restaurants and 8 outdoor pools
Catch some rays at the beach or spend the day relaxing at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 833 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. 49-inch plasma televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Gourmet Marche, one of the property's 9 restaurants and 3 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 8 outdoor pools
  • Treat yourself to massages, reflexology or body wraps at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes 3 outdoor tennis courts, a gym and a steam room
  • Guests like the bar and restaurant
  • 6.3 mi (10.2 km) from El Tinto Golf Course and 12.6 mi (20.4 km) from Puerto Morelos Town Square
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Gourmet Marche – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Zen – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Hunter Steak House – This steakhouse specialises in international cuisine and only serves dinner. Open daily.
Grazie Italian Trattoria – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Taj – This restaurant specialises in Indian cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Water skiing
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom

More

  • 4 floors
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 18 August 2025 to 6 December 2025 (completion date subject to change). The following areas are affected:
  • Business centre
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Swimming pool
  • Water park

Alternative facilities will be available off-site during the renovation.

During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 005-007-005839/2025

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Reviews

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

7.0

Good

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 518 out of 1537 reviews
Rating 8 - Good. 335 out of 1537 reviews
Rating 6 - Okay. 273 out of 1537 reviews
Rating 4 - Poor. 172 out of 1537 reviews
Rating 2 - Terrible. 239 out of 1537 reviews

Reviews

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Maria Anabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay
Stayed 5 nights in Jul 2025

8/10 Good

Millicent

Travelled with family
Liked: Amenities, property conditions & facilities
The Buffet was very good
Stayed 4 nights in Jul 2025

2/10 Terrible

MARIAM

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has the worst service. They are short staffed and staff that’s there could care less. At the buffet, the waiters take 15 minutes to come to your table. The staff is rude. Room service menu is limited and they run out of food so quickly. The beach was full sea weed. They didn’t maintain the beaches. Umbrellas were hard to find because they had very limited number of umbrellas. The waiter at the pool rarely came by. When they did come by, they took 30 minutes to bring the drink, which were watered down. There were bugs in the room. House keeping didn’t come every day. In the room description, it said the suite had kitchenette. It had no glasses or utensils. And it was dirty. A very disappointing experience to say the least.
Stayed 5 nights in Jul 2025

2/10 Terrible

Rania

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Terrible service. The food at most places was disgusting and wait time was very long. Paid for a butler, he never showed up. Room service food is nasty. They limit you to food although it’s an all inclusive. There was a roach in my room. Stray dogs and cats all over the resort and raccoon playing in the hallways. If you call front desk or any other service, they are either rude or they hang up on you.
Stayed 5 nights in Jul 2025

2/10 Terrible

Ayeh

Travelled with family
Disliked: Cleanliness, amenities
Just came back after staying a week with a group of 10. Shortly after we arrived we found out that the resort was closing in 2 weeks for a reopening in January 2026 as it was bought out by another company so every part of the stay was a disaster as it was clear the staff remaining could care less about the hospitality since the resort was closing anyway. The staff was unpleasant, the pools were nasty, half our group were diagnosed with ear infections from how dirty the pool water was, the ocean was not swimmable which now makes sense as to why there are no beach pictures posted from the resort. The lobby and restaurants are tiny with very poor service and the buffet smelt of a dead fish and mildew with very long wait times. They trying to upsell everything and all of their services are 100x more expensive than the most luxurious offerings in the states. Had we know they were closing we would have booked another resort simply to receive the survive as paid for and although a reopening might change our experience it’s hard to consider ever going back when they didn’t even care we were there in the first place. There are soooo many other resorts to choose from, don’t pick this one. You’ll be paying the same and you’ll receive nothing on retuen
Stayed 7 nights in Jul 2025

10/10 Excellent

Jagroop

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy
Stayed 6 nights in Jul 2025

8/10 Good

Kara L

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Property is a bit rundown, seems to be understaffed
Stayed 6 nights in Jul 2025

6/10 Okay

Laura, Massapequa Park

Liked: Staff & service
Could use an update but staff is wonderful
Stayed 4 nights in Jun 2025

6/10 Okay

Jose

Liked: Staff & service
Stayed 3 nights in Jul 2025

8/10 Good

Fredie

Travelled with family
Liked: Cleanliness, staff & service, amenities
What I liked most about the hotel was the spacious room. The food and cocktails could be improved. Our concierge was never with us, only on the first day. Thanks to Claudia, who helped us with restaurant reservations.
Stayed 4 nights in Jul 2025

2/10 Terrible

Darice

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We visited this resort for a wedding and it was terrible. Everything about this resort screamed lawsuit. The pools had falling/broken tile all over the place.. The steps leading out of the pool are on a downward slope, my husband and I saw at least 3 people fall hard. The wooden floor boards during the wedding ceremony on the rooftop were all very loose. Not to mention the amount of dead cockroaches around the facility. The food was 3/10…Grazie Italian had the best lunch we ate there most days. The Hunter steak house is a joke don’t waste your time! Hibachi is probably the best bet for dinner, but only if you get a reservation that you have to make on the app! WiFi was down as was the AC as there was a power outage when we arrived.. talk about being hotttt. No entertainment in any of the other main pools not even music, everyone had their own speaks at the pool (The Hilton would never). The kids water park is outdated with rusted slides just elkk… They said they are renovating this place soon but they should just close it up and stop taking people’s money for this unsafe, dirty, and underwhelming resort. And although Royalton Splash is right next door, that resort is by far the superior resort and I would rate that one 7/10. Marriott should be ashamed with the quality of appearance and service at the Royalton Riviera Cancun. I do not recommend and will not return.
Stayed 4 nights in Jul 2025

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper
Stayed 1 night in Jul 2025

10/10 Excellent

Joselin

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 6 nights in Jul 2025

6/10 Okay

Arturo

Disliked: Cleanliness, staff & service, property conditions & facilities
The service was horrible
Stayed 5 nights in Jul 2025

6/10 Okay

Arturo

Travelled with family
Disliked: Staff & service, amenities
The property very nice. The service terrible the food not very good..will not go back.
Stayed 5 nights in Jul 2025

10/10 Excellent

niaya

Liked: Cleanliness, staff & service, property conditions & facilities
Overall service was fantastic
Stayed 6 nights in Apr 2025

4/10 Poor

Karen

Travelled with family and small children
Disliked: Staff & service
Some Of the staff was rude. Room service was not good. Lack of entertainment place.not enough restaurants. Only one buffet. I didn't see any one do bug treatments to the grounds. The beach was horrible. You couldn't get into the water because it looked dirty. The water wasn't pretty.
Stayed 5 nights in Jul 2025

6/10 Okay

Candy

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
My stay at Royalton Riviera was good. My family and I stayed for 6dys. Check-in was good. We are Expedia gold members so we had a separate VIP check-in process. It’s basically a separate room with snacks this property is not a VIP property so no extra perks here. I did my research and found a lot of negative reviews saying a smell coming from the resort like sewage and rooms deteriorating with leaks and mold but decided to give it a try anyway. We did have a problem with a leak in our room which maintenance quickly fixed other than that room was nice. We got a swim out which is nice but it was pretty deep which was not ideal if you have small kids. Food was the best part we enjoyed all the restaurants Agave was my favorite the shrimp tacos were great. Kids liked the Italian restaurant. Staff was for the most part friendly we did encounter a few staff members that were not friendly. Overall a decent stay. Resort will be going under construction in Aug. hopefully they fix all the issues with the rooms and the smell. We will be giving the resort another try once they reopen after the renovation.
Stayed 6 nights in Jul 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely friendly and helpful.
Stayed 5 nights in Jul 2025

8/10 Good

Sergio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort! I didn’t get to check out all the restaurants, but the buffet was okay. Room service should have more options, but still good. Everyone is friendly and helpful. I would suggest renting a car as the location is very remote and taxis are very overpriced!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Angelique

Stayed 6 nights in Jul 2025

6/10 Okay

Nancy

Liked: Staff & service
We love the kids pool area, the buffet had lots of options and the food was delicious. We booked an ocean view room but they gave us the main pool view, which was annoying cause we had a toddler with us and the nightly entertainment was loud and would be on till 11:15pm, so our daughter couldn't sleep (we did bring a white noise machine). The kids indoor playroom was nice and clean. The staff was friendly and kind
Stayed 7 nights in Jul 2025

4/10 Poor

Khounthavy

Liked: Property conditions & facilities
We stayed at the Royalton Riviera Cancun at the end of June, after having an amazing experience at the Royalton in Punta Cana the year before. Based on how much we loved our previous stay, it felt like a no-brainer to book with the same resort brand again. The room in Cancun was beautiful—we had a swim-out suite, which I would absolutely recommend. It felt private, convenient, and was definitely a highlight of our trip. However, we were disappointed with the food, especially the buffet. Many of the items, particularly seafood and condiments, looked like they had been sitting out too long by the end of the day. It honestly looked unsafe to eat, and I’m confident we would’ve gotten sick if we had. Cancun itself was beautiful, and there were parts of the trip we enjoyed. But the food quality, lack of transparency, and overall staffing experience would definitely make me think twice before returning to this resort.
Stayed 6 nights in Jun 2025

6/10 Okay

Ashley

Stayed 5 nights in Jul 2025