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Sunset Royal Beach Resort - All Inclusive

4.0 star property

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Room amenity
Free minibar, in-room safe, desk, iron/ironing board
Standard Room | Room amenity
Room amenity
Free minibar, in-room safe, desk, iron/ironing board

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Blvd. Kukulkan Km. 10 Zona Hotelera, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪1 min walk‬
  • Place, Forum Beach
    ‪11 min walk‬
  • Place, Cancun Convention Center
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

View all photos for Standard Room

Standard Room | Room amenity

Standard Room

7.6 out of 10
Good
(27 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room, Ocean View

Deluxe Room, Ocean View | Free minibar, in-room safe, desk, iron/ironing board

Deluxe Room, Ocean View

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Room, Lagoon View

Family Room, Lagoon View | Free minibar, in-room safe, desk, iron/ironing board

Family Room, Lagoon View

  • Lagoon view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Room, Ocean View

Family Room, Ocean View | Free minibar, in-room safe, desk, iron/ironing board

Family Room, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Studio Suite, Ocean View

Family Studio Suite, Ocean View | Living area | Flat-screen TV, DVD player

Family Studio Suite, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Sunset Royal Beach Resort - All Inclusive

Catch some rays at the beach or spend the day relaxing at Sunset Royal Beach Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Sunset Royal Beach Resort - All Inclusive offers 234 air-conditioned accommodations with DVD players and free minibar items. Flat-screen televisions come with cable channels. Bathrooms include a shower, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the property include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Ya'ax Ché Spa. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Sunset Royal Beach Resort - All Inclusive. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast offered
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Acuario, one of the property's 3 restaurants and 3 bars/lounges
  • Take a swim in the outdoor pool
  • Indulge with manicures and pedicures, body treatments or massages at Ya'ax Ché Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 6 minutes on foot from Chac Mool Beach
Sunset Royal Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sunset Royal Beach Resort - All Inclusive offers its guests a full-service spa, an outdoor pool, and a sauna. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is served. Public spaces have free WiFi.

A fitness centre, spa services, and a terrace are also featured at the business-friendly Sunset Royal Beach Resort - All Inclusive. Free self parking is available.

This 4-star Cancun property is smoke free.

Guests are served a free full breakfast.
Acuario – This buffet restaurant specialises in international cuisine and serves breakfast and lunch.
Capriccio – This buffet restaurant specialises in Italian cuisine and serves breakfast and lunch. Open daily.
Moonlight Theater – This theme restaurant specialises in international cuisine and only serves dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Room service during certain hours (limited menu)

In-room minibar (all beverages included)

Lessons/classes/games

Yoga

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Acuario
  • Capriccio
  • Moonlight Theater

Things to do

  • Beach volleyball
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room
  • Stereo
  • TV in common areas
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 25

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night
  • Resort fee: MXN 360 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Partner property access
  • Partner property beach club access
  • Partner property pool access

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

Property is also known as

Royal Sunset Beach Resort

Royal Sunset Resort

Sunset All Inclusive

Sunset Royal Beach

Sunset Royal Beach All Inclusive

Sunset Royal Beach Cancun

Sunset Royal Beach Resort

Sunset Royal Beach Resort All Inclusive

Sunset Royal Beach Resort All Inclusive Cancun

Sunset Royal Resort

Sunset Royal Beach All Inclusive Cancun

Sunset Royal Inclusive Cancun

Sunset Royal Inclusive Cancun

Sunset Royal Beach Resort - All Inclusive Cancun

Sunset Royal Beach Resort - All Inclusive All-inclusive property

Sunset Royal Beach Resort - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 148 out of 545 reviews
Rating 8 - Good. 176 out of 545 reviews
Rating 6 - Okay. 101 out of 545 reviews
Rating 4 - Poor. 63 out of 545 reviews
Rating 2 - Terrible. 57 out of 545 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Greg

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Original room was unsatisfactory. Towels in the bathroom were like shredded rags. Food was mediocre.
Stayed 4 nights in Feb 2026

6/10 Okay

leanne marie

Liked: Cleanliness, property conditions & facilities
Nothing in minibar. 1 bed and 1 washcloth for 2 ppl. Restaurant over 1 hour wait. No money at hotel for change or exchange for 2 days
Stayed 4 nights in Feb 2026

2/10 Terrible

Rachelle

The hotel Expedia recommended was overbooked. When we arrived at Sunset Royal Beach, an all inclusive hotel, they checked us in and after we paid the room taxes they informed us they were overbooked. They said they would put us in a better hotel that was down the street; however, the hotel, Hacienda Tres Ríos was an hour away. The room was supposed to be an upgrade but we had to ask them to stock the refrigerator, bring a blow dryer, the phone wasn’t working properly, the plug next to the bed wasn’t working, the back door wouldn’t lock properly and a small wooden door fell off the wall because it wasn’t mounted properly to the wall. The screw from the door scratched my friend’s hand when she attempted to catch the small door from hitting the floor. We attempted to order cocktails and were told we couldn’t order the premium alcohol. We attempted to order a ribeye steak and we were told we couldn’t order the premium items on the menu. We paid for an all inclusive resort and now it was no longer all inclusive for us. The ocean was not a pretty blue color like we thought we were getting and what we had paid for at the other hotel. There was no shopping areas around us so if we wanted to go shopping in Cancun we had to pay for a taxi to take us an hour away. We met approx. 10 other families that were sent to this hotel due to overbooking at Sunset Royal Beach. It appeared that Sunset Royal Beach purposely overbooked their hotel so they could send people to Hacienda Tres Ríos.
Stayed 3 nights in Feb 2026

2/10 Terrible

Yessica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were not able to check into Sunset Royal. Apparently, they had overbooked and sent us to a different resort with restrictions and horrible location. We met a few other families with the same situation, and they also booked with Expedia. Are they doing it to all Expedia Reservations? I am losing faith in Expedia. Ruined my vacation.
Stayed 3 nights in Feb 2026

6/10 Okay

Joshua

Stayed 5 nights in Feb 2026

10/10 Excellent

Amanda

Liked: Cleanliness, amenities
Great time, good entertainment at the hotel. Drinks were good.
Stayed 4 nights in Nov 2025

6/10 Okay

Jacob

Travelled with partner
Liked: Cleanliness
Room was noisy, and has single facial, hand, and bath towel for 2 guest, multiple requests to receive additional towel. A la carte dinning was mediocre. No menu available you had to view it from your cellphone . Seafood choices was limited to tilpia every day. Leftover from lunch served as Asian stir-fry at nite. Free water taxi was nice but did not follow the schedule. Had to wait 30 plus minutes to show up Seems understaffed at times, only had a single cook during lunch at the Marina resort outdoor dinning, had to wait 30 minutes to get our food, and our pizza was burnt Free water sport only had a few kayaks, no paddle board or pedal boat
Stayed 2 nights in Feb 2026

6/10 Okay

Jacob

Travelled with partner
Liked: Cleanliness
Room 405 was noisy, we were exposed to the kitchen and Capriccio restaurant noises until very late at night and again early in the morning. Reception did move us to room 326 away from restaurant, but we were left stranded 2 hrs Without a room for 2 hrs because the new room was not cleaned until 430 pm. The hot water system is deficient, shower had to run for 10 minutes before getting hot water. Only 1 of the 3 hot tub had functional water jet and water temperature was lukewarm, not hot. Restaurant dinning service was very slow, and of spotty quality. The Tepanyaki beef,shrimp and chicken ordered did not come with any shrimp, and consisted of leftover beef and chicken fajitas from lunch. The breakfasts are much better than their dinner. The staffs were very courteous and accommodating.
Stayed 2 nights in Feb 2026

6/10 Okay

Andrew

Stayed 4 nights in Feb 2026

10/10 Excellent

Carlota

Stayed 4 nights in Feb 2026

4/10 Poor

Gabrielle

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Beach was very nice,rooms were very clean but food and drinks weren’t the best.
Stayed 5 nights in Feb 2026

10/10 Excellent

Luis

Stayed 4 nights in Dec 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, drinks in fridge, great staff, beach, food.
Stayed 6 nights in Dec 2025

10/10 Excellent

Maria Victoria

Liked: Cleanliness
Stayed 4 nights in Dec 2025

10/10 Excellent

Zihao

Stayed 6 nights in Dec 2025

8/10 Good

Justin

Stayed 2 nights in Jan 2026

10/10 Excellent

Mary Ira

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!! They’re so accommodating and flexible. They made sure we would enjoy our stay here. And loved the food!! Food in the buffet was not the same everyday, which I really liked. Definitely recommended!!
Stayed 5 nights in Dec 2025

8/10 Good

Shruti

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. We just had one bad dinner experience where almost all the food during dinner was over 1.5 hours before the restaurant closing time.
Stayed 4 nights in Dec 2025

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was always very clean and the staff were nice. The food was ok nothing too crazy.
Stayed 5 nights in Dec 2025

10/10 Excellent

Nakia DaFina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful!!!!!
Stayed 7 nights in Dec 2025

4/10 Poor

Rajesh

Travelled with family and small children
Liked: Cleanliness
Not good for vegetarians
Stayed 4 nights in Dec 2025

6/10 Okay

RAMAKRISHNA

Travelled with family and small children
Resort is good. Food was ok. Staff was courteous. You have all the amenities mentioned. Beach is accessible and beautiful. But, this is more of a hotel than resort. Definitely not 4 stars. Very deceiving about rooms as beach view rooms has balcony but only for standing, it is not a conventional balcony. It’s a half baked experience rather than a full scale resort experience. Food could be better. I booked it last minute but would have probably researched better before booking. Not entirely satisfied but we were active and took trip to isla and xcaret so our trip went well. Hotel (not resort) doesn’t deserve a 4 star for sure.
Stayed 4 nights in Dec 2025

8/10 Good

mohammad

Travelled with family
Liked: Cleanliness
room was good, food quality specially the fish (cheapest tilapia fish was served again and again had no choice but to eat) was bad. Think twice before booking the second trip at this location.
Stayed 4 nights in Dec 2025

4/10 Poor

Donik

Stayed 7 nights in Dec 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The product and service is awesome we are pleased with the company
Stayed 6 nights in Nov 2025