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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
VIP Access

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Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 bars/lounges, 5 swim-up bars, beach bar
Property video
Exterior
Lobby
12 restaurants; breakfast, lunch and dinner served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Parking included

Explore the area

View in a map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪14 min walk‬
  • Place, Moon Palace Golf Club
    ‪4 min drive‬
  • Place, Delfines Beach
    ‪30 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Grand Deluxe Garden View

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

8.6 out of 10
Excellent
(110 reviews)
  • Garden view
  • 77 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Swim Up Suite Garden View

  • 79 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Grand Presidential Suite

Grand Presidential Suite | Premium bedding, free minibar, in-room safe, desk

Grand Presidential Suite

  • Garden view
  • 232 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Family Suite Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 154 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Honeymoon Suite - King Size Bed

7.6 out of 10
Good
(7 reviews)
  • Garden view
  • 77 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 151 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

  • Garden view
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Villa Three Bedroom

42-inch Smart TV with cable channels, TV, toys

Grand Villa Three Bedroom

  • 3 bedrooms
  • Sleeps 10
  • 2 King Beds and 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Villa Pool Three Bedroom

View from room

Grand Villa Pool Three Bedroom

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Villa Sunset View Three Bedroom

Premium bedding, free minibar, in-room safe, desk

Grand Villa Sunset View Three Bedroom

  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Villa Four Bedroom

Grand Villa Four Bedroom | Premium bedding, free minibar, in-room safe, desk

Grand Villa Four Bedroom

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Villa Pool Four Bedroom

Private pool

Grand Villa Pool Four Bedroom

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Villa Sunset View Four Bedroom

Grand Villa Sunset View Four Bedroom | Premium bedding, free minibar, in-room safe, desk

Grand Villa Sunset View Four Bedroom

  • 4 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Double Beds
  • Free Wi-Fi

Similar properties

Aerial view
Moon Palace Cancun - All-Inclusive
Cancun
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, 3,092 reviews
The price is CHF 393
includes taxes & fees
3 Jun - 4 Jun
Moon Palace Cancun - All-Inclusive

About this property

Moon Palace The Grand Cancun - All-inclusive

Spend the day relaxing at Moon Palace The Grand Cancun - All-inclusive's private white sand beach or practising your swing at the on-site golf course. Then enjoy a meal at one of the property's 12 restaurants.
Moon Palace The Grand Cancun - All-inclusive offers 1304 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the water park with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the pool at Moon Palace The Grand Cancun - All-inclusive. During your stay, you'll be within walking distance of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas and free valet parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Drinking and dining options include 12 restaurants, a coffee shop, a beach bar and 5 swim-up bars
  • Splash around at the free water park with a lazy river or swim in the 9 outdoor pools
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, a golf course and 4 outdoor tennis courts
  • Guests have great things to say about the clean guestrooms and the family-friendly amenities
  • 13 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 3-minute drive from Moon Palace Golf Club
  • Airport shuttle service available for a fee
Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Free breakfast is served daily. There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM.
JC Steakhouse – This steakhouse only serves dinner. Reservations are required.
Tavola – This family restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Casa Mia – This diner specialises in Mexican cuisine and only serves dinner. Open daily.
Habibi - Lebanese Cuisine – This family restaurant serves breakfast, lunch and dinner. Open selected days.
Jade – This diner specialises in Asian cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Mia
  • Habibi - Lebanese Cuisine
  • Jade
  • JC Steakhouse
  • Tavola

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Moon Palace The Grand Cancun - All-inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number 005-007-001007/2025

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1270 out of 2042 reviews
Rating 8 - Good. 362 out of 2042 reviews
Rating 6 - Okay. 194 out of 2042 reviews
Rating 4 - Poor. 94 out of 2042 reviews
Rating 2 - Terrible. 122 out of 2042 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
Great service, food and amenities!
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Antonio

Great food options, great amenities
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly, amenities were great and liquor was excellent!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Camilla

Liked: Cleanliness, amenities, property conditions & facilities
Everything was awesome about this place, already planning to go back again this year.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Wince

Liked: Cleanliness, staff & service, amenities
Yes it was all good & staffs were so helpful & friendly
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Erika

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, lots of amenities and activities for the kids, great food overall - Habibi and Travola were our favourite restaurants. Great for families but verrryyyy loud
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Krishnamoorthy

Liked: Cleanliness, amenities, property conditions & facilities
Very nice resort. Kids enjoyed a lot. Good spot for a perfect vacation.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

yara

Liked: Cleanliness, amenities, property conditions & facilities
The room super clean, good amenities.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

JUNG SIK

Liked: Cleanliness, amenities, property conditions & facilities
Very satisfied with our stay. The room was spotless and comfortable, the staff were warm and attentive, and the amenities were excellent. Everything was well organized and made our stay relaxing and enjoyable. We would definitely return.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Shirali

Liked: Cleanliness, amenities, property conditions & facilities
Great experience lots to do for kids and couples
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Jerrom

Liked: Cleanliness, amenities, property conditions & facilities
We throughly enjoyed all aspects of our stay. The resort was clean and well taken care of. All the pools and restaurants were great. The steakhouse was our favorite. Room service was very fast. We had a great time playing golf, the golf staff and amenities were very nice.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Gerardo

Liked: Cleanliness, property conditions & facilities
Great service
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Gillian

Room were fabulous! I appreciated the flexibility to change rooms bc our first one was a bit noisy/busy for us. Staff were outstanding - friendly and helpful Amenities, especially the pools were top notch It was a fabulous stay!
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Eyitemi

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Jing

Liked: Cleanliness, amenities, property conditions & facilities
Very family friendly. My kids had lots of fun with all kinds of activities. The food is great!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Wasia

Liked: Cleanliness, staff & service, property conditions & facilities
Love this resort
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Hanna

Liked: Cleanliness, amenities, property conditions & facilities
Yes , rooms were clean and the staff was very helpful and friendly
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

KEVIN

Liked: Cleanliness, amenities, property conditions & facilities
Great service. Very clean. Great food. Everything was as expected as this was our second time there and highly recommend this place. Beautiful resort.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Anzdin

Liked: Cleanliness, amenities, property conditions & facilities
Excellent overall
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Notah Constance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place for families
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Krishna Reddy

Liked: Cleanliness, amenities, property conditions & facilities
Great place for family getaway .
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Great people and clean
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Amanda Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of food options and plenty of seating/umbrellas at both the beach and all the pools. Very friendly staff!
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Benson Samuel

Liked: Cleanliness, property conditions & facilities
Was an awesome stay again - make sure to book your restaurant reservations early Kids love it and had no issues with any of staff - they are all great!
Stayed 6 nights in Dec 2025
Verified

8/10 Good

BASU DEV

Liked: Cleanliness, amenities, property conditions & facilities
Kids activity
Stayed 4 nights in Feb 2026