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The Westin Cancun Resort & Spa

4.0 star property

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Photo gallery for The Westin Cancun Resort & Spa

An aerial view of a resort with multiple swimming pools, a beach area, and a beachfront promenade.
A seaside restaurant with outdoor seating overlooking the ocean.
A pool with lounge chairs and umbrellas, overlooking a beach.
A balcony with a view of the ocean, a wicker lounge chair, and a white wall.
A room with large windows, a buffet counter with pastries, and a view of the ocean.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free Wi-Fi

Explore the area

View in a map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪3 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪5 min drive‬
  • Place, Delfines Beach
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Ocean View

A hotel room with two beds, a desk, a chair, and a balcony with a view.

Deluxe Room, 2 Double Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Lagoon View

A hotel room with a large bed, a TV, a desk with a bowl, a chair, and a view of a body of water through a sliding door.

Room, 1 King Bed, Lagoon View

9.4 out of 10
Exceptional
(3 reviews)
  • Lagoon view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Lagoon View

A hotel room with two beds, a TV, a dining area with a view, and a balcony.

Room, 2 Double Beds, Lagoon View

8.0 out of 10
Very good
(5 reviews)
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Ocean View

A hotel room with two beds, a desk with a computer, a chair, a TV, and a view of the ocean.

Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Balcony, Lagoon View

A hotel room with two beds, a desk, a chair, a view of a body of water, and a balcony.

Deluxe Room, 2 Double Beds, Balcony, Lagoon View

  • Lagoon view
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Balcony, Lagoon View

A hotel room with a bed, a desk, a chair, a TV, a balcony with a view, and a painting on the wall.

Deluxe Room, 1 King Bed, Balcony, Lagoon View

8.0 out of 10
Very good
(1 review)
  • Lagoon view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Ocean View

A dining area with a large table set for six, a view of the ocean, and a decorative wall panel.

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Bedroom, Lagoon View

A modern hotel room with a large bed, a sofa, a TV mounted on the wall, a view of the sea, and a dining area.

Junior Suite, 1 Bedroom, Lagoon View

  • Lagoon view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Ocean View

A hotel room with a large bed, a desk, a chair, a balcony with a view, and a TV.

Deluxe Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Ocean View

A living room with a sofa, a glass coffee table, and a view of the sea through a sliding door.

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Ocean View

A hotel room with a bed, a chair, a table, a view of the ocean, and a balcony.

Room, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed with Sofa bed, Balcony, Ocean View

A modern hotel room with a balcony, a flat-screen TV, a dining area, and a sofa.

Studio, 1 King Bed with Sofa bed, Balcony, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed with Sofa bed, Balcony, Ocean View

A modern hotel room with a balcony, a flat-screen TV, a dining area, and a sofa.

Studio, 1 King Bed with Sofa bed, Balcony, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Villa, 2 Bedrooms, Balcony, Ocean View

A hotel room with a large bed, a television mounted on the wall, a small table with a plant, and a view of the ocean through a sliding glass door.

Villa, 2 Bedrooms, Balcony, Ocean View

  • Ocean view
  • Sleeps 6
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Presidential Suite, 1 Bedroom, Balcony, Ocean View

A bedroom with a large window, a bed, a nightstand, and a view of the ocean.

Presidential Suite, 1 Bedroom, Balcony, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 1 King Bed with Sofa bed, Balcony, Lagoon View

A balcony with a view of a body of water, a beach, and distant buildings.

Studio, 1 King Bed with Sofa bed, Balcony, Lagoon View

  • Lagoon view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms, Balcony, Lagoon View

A hotel room with a bed, a desk with a vase of flowers, a television, and a balcony with a view of greenery and buildings.

Suite, 2 Bedrooms, Balcony, Lagoon View

  • Lagoon view
  • Sleeps 6
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite, 3 Bedrooms, Balcony, Lagoon View

A hotel room with a bed, a desk with a vase of flowers, a television, and a balcony with a view of greenery and buildings.

Suite, 3 Bedrooms, Balcony, Lagoon View

  • Lagoon view
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Villa, 3 Bedrooms, Balcony, Ocean View

A hotel room with a large bed, a television mounted on the wall, a small table with a plant, and a view of the ocean through a sliding glass door.

Villa, 3 Bedrooms, Balcony, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

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About this property

The Westin Cancun Resort & Spa

Catch some rays on The Westin Cancun Resort & Spa's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants.
The Westin Cancun Resort & Spa offers 379 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Heavenly Spa by Westin has 2 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at The Westin Cancun Resort & Spa. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free WiFi in public areas and free self-parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 3 restaurants, a swim-up bar and a poolside bar
  • Take a swim in the 4 outdoor pools or soak in the hot tub
  • Treat yourself to deep-tissue massages, facials or body treatments at Heavenly Spa by Westin
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes 2 outdoor tennis courts, a 24-hour gym and a steam room
  • Guests have great things to say about the helpful staff and the beach
  • 10 minutes by foot from Nichupté Lagoon and a 3-minute drive from Delfines Beach
Unwind on the hotel's private sandy beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Westin Cancun Resort & Spa, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers outdoor tennis courts, a 24-hour fitness centre and a hot tub. Free self parking is available.

This 4-star Cancun hotel is smoke free.

Sea & Stones Restaurant – This restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Arena Sports Bar – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen – This restaurant only serves breakfast. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Basketball
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2018
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

The Westin Cancun Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1831 out of 3179 reviews
Rating 8 - Good. 726 out of 3179 reviews
Rating 6 - Okay. 350 out of 3179 reviews
Rating 4 - Poor. 120 out of 3179 reviews
Rating 2 - Terrible. 152 out of 3179 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Diana

Liked: Cleanliness, check-in, communication
Great place
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Marquich

Liked: Cleanliness, check-in, communication, listing accuracy
This place was amazing!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Juan Jesus

Liked: Cleanliness, check-in, listing accuracy
Great stay, great service. Great for families.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Kerry Lee Pitts

Liked: Cleanliness, check-in, communication, listing accuracy
Great stay, clean room with excellent service!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Brittani

Liked: Cleanliness
Staff is very friendly.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Bria

Liked: Cleanliness, check-in, communication, listing accuracy
Perfect love the hotel will come back
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Roberto

Liked: Cleanliness, check-in, communication, listing accuracy
Everything was great!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Alejandra

Liked: Cleanliness, check-in, communication, listing accuracy
Great beach clean property
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Latoya

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing place to stay!!!!!!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Angie Samantha

Liked: Cleanliness, check-in
Great staff everything excellent
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Carolina

Liked: Cleanliness, check-in, communication, listing accuracy
clean room, staff super nice
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Angelica

Liked: Cleanliness, check-in, communication, listing accuracy
Clean room, friendly staff, beautiful ocean views, loved the outdoor pool activities, do wish the swim up bar would stay open longer though.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Charles

Liked: Cleanliness, check-in, communication, listing accuracy
Clean room, friendly staff, beautiful well kept beach.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Rodney

Liked: Cleanliness, check-in, communication, listing accuracy
Beautiful Beach
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Shaira

Liked: Cleanliness, check-in, communication, listing accuracy
Clan rooms, friendly staff, delicious food at Sea and Stones.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Johnny

Liked: Cleanliness, check-in
Great experience!!!!
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Leonard

Liked: Cleanliness, check-in, communication, listing accuracy
It was nicely kept and the staff were great.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Russell

Liked: Cleanliness, check-in, communication, listing accuracy
Nice property in a quieter part of the hotel zone made for a nice stay
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Salim

Liked: Cleanliness, check-in, communication, listing accuracy
The cleanest , friendly , nice beach view from the room
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, check-in, communication, listing accuracy
Great resort. Rooms were clean. Restaurants were good. Would definitely stay here again.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Carmen Delia

Liked: Cleanliness, check-in, communication, listing accuracy
I stayed for five days with my husband. The hotel has a wonderful view of its beautiful beach and access to all places is very easy. This is the third time I've stayed at this hotel and I would do it again because it's nice hotel
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Humberto Enrique Botti

Liked: Cleanliness, check-in, communication, listing accuracy
I really enjoyed staying at the Westin. Facilities were clean, not too noisy at night, outdoor pool was great and the beach was super clean! Overall, really enjoyed the stay here!!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, check-in, communication, listing accuracy
Great a family
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Beata

Liked: Cleanliness, check-in, communication, listing accuracy
Nice hotel and area around. Rooms are spacious with different views. Hotel offers different activities and amenities… wi-fi is available in all areas. People are super nice and friendly. Food is delicious.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Johnny

Liked: Cleanliness, check-in, communication, listing accuracy
Our room was always extremely cleaned every day. Staff is very friendly. All areas always smelled nice and was very clean!
Stayed 4 nights in Apr 2026