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The Westin Resort & Spa, Cancun

4.0 star property

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Photo gallery for The Westin Resort & Spa, Cancun

On the beach, sun-loungers, beach umbrellas, beach massages
3 restaurants, breakfast served
4 outdoor pools, free pool cabanas, pool umbrellas
Couples treatment room(s), hot tub, steam room, body treatments
Presidential Suite, 1 Bedroom, Ocean View (Balcony) | Pillow-top beds, in-room safe, desk, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪3 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪5 min drive‬
  • Place, Delfines Beach
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Ocean View (Balcony) | Pillow-top beds, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

8.4 out of 10
Very good
(38 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View | Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(83 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Lagoon View (Balcony) | Pillow-top beds, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

8.4 out of 10
Very good
(12 reviews)
  • Lagoon view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Lagoon View (Balcony) | Pillow-top beds, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Lagoon View (Balcony)

9.4 out of 10
Exceptional
(12 reviews)
  • Lagoon view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View | Pillow-top beds, in-room safe, desk, iron/ironing board

Junior Suite, 1 Bedroom, Lagoon View

9.6 out of 10
Exceptional
(4 reviews)
  • Lagoon view
  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Ocean View (Balcony) | Pillow-top beds, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Ocean View (Balcony)

8.4 out of 10
Very good
(21 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 116 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 116 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 1 Bedroom, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Ocean View (Balcony) | Living area | LED TV

Presidential Suite, 1 Bedroom, Ocean View (Balcony)

  • Ocean view
  • 324 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View | Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Lagoon View

8.4 out of 10
Very good
(75 reviews)
  • Lagoon view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View | Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Lagoon View

8.2 out of 10
Very good
(105 reviews)
  • Lagoon view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View | Pillow-top beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(57 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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Exterior
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Zona Hotelera
  • Pool
  • Hot tub
  • Washing machine
  • Dryer
4.5 out of 5, Wonderful, 1,041 reviews
The price is CHF 147
includes taxes & fees
19 May - 20 May
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

About this property

The Westin Resort & Spa, Cancun

Catch some rays at the beach or spend the day relaxing at The Westin Resort & Spa, Cancun's full-service spa. Then enjoy a meal at one of the aparthotel's 3 restaurants. Each apartment offers free WiFi, a pillowtop bed and an LED TV with cable channels. Added amenities include room service, a separate bath and shower and a coffee/tea maker.
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 2 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at The Westin Resort & Spa, Cancun. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free WiFi in public areas and free self-parking, plus 4 outdoor pools. This upmarket aparthotel has 379 apartments over 6 floors. Free WiFi and a pillowtop bed are available in each apartment.
  • Each apartment offers a pillowtop bed, an LED TV and room service
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 3 restaurants, a swim-up bar and a poolside bar
  • Take a swim in the 4 outdoor pools or soak in the hot tub
  • Indulge with manicures and pedicures, body wraps or Swedish massages at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes 2 outdoor tennis courts, a 24-hour gym and a steam room
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 2-minute drive from Iberostar Cancun Golf Course and a few minutes from Delfines Beach
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Westin Resort & Spa, Cancun, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach aparthotel also offers a children's pool, outdoor tennis courts and a 24-hour fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun aparthotel.

Sea & Stones Restaurant – This restaurant only serves dinner. Guests can enjoy drinks at the bar.
Arena Sports Bar – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen – This restaurant only serves breakfast. Open daily.
Room service (during limited hours) is available.

Property amenities

Beach

  • On a sandy beach
  • Beach loungers
  • Beach umbrellas
  • Beachside massages

Pool/Spa

  • 2 treatment rooms
  • 4 outdoor pools
  • Aromatherapy
  • Beachside massages
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Free pool cabanas
  • Full-service spa
  • Hot stone massages
  • Hot tub
  • Lifeguards
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room
  • Swedish massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Car hire
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Children's pool
  • Playground

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Food and drink

  • Coffee/tea maker

Dining

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Limited room service
  • Snack bar/deli

Bedrooms

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 11 meeting rooms
  • Computer station
  • Desk

Climate control

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Gift shop/newsstand
  • Hair salon
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • Basketball
  • Children's pool
  • Fitness classes
  • Pilates classes
  • Shopping
  • Volleyball
  • Yoga classes
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Outdoor lighting

General

  • 379 units
  • 6 floors
  • Access via exterior corridors
  • Ballroom
  • Banquet hall
  • Garden

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

The Westin Resort & Spa, Cancun Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1662 out of 2961 reviews
Rating 8 - Good. 698 out of 2961 reviews
Rating 6 - Okay. 332 out of 2961 reviews
Rating 4 - Poor. 124 out of 2961 reviews
Rating 2 - Terrible. 145 out of 2961 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Niklaus

okay for the price but very noisy because of a lack of proper noise protection, especially at the doors.
Stayed 3 nights in Jan 2026

2/10 Terrible

Adam

Stayed 14 nights in Jan 2026

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall everything was good here. You could tell there were some tired parts to the hotel, but staff were very friendly on check in, everything was clean, many pools to choose from. We got upgraded at no charge to a suite upon check in, and it was great to have so much room! We ate on the patio of the sports bar one day. Food was good, but pricey. This is not a 5 star resort, but price was right, bed was comfortable, area was safe, fantastic view of the Caribbean Sea. Would stay here again.
Stayed 2 nights in Jan 2026

4/10 Poor

Kesiena

Stayed 14 nights in Nov 2025

6/10 Okay

shoshana

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was great, had to switch rooms three times
Stayed 4 nights in Jan 2026

4/10 Poor

ROXANA

Stayed 2 nights in Jan 2026

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities
The staff was extremely helpful and courteous. We asked to move to a room closer to the elevators and they immediately found us a new room They keep all areas spotless, and the breakfast buffet has a great selection. Shout out to Paola in Sabor and Mr. Ariel in maintenance.
Stayed 2 nights in Jan 2026

10/10 Excellent

Henna

Stayed 4 nights in Jan 2026

10/10 Excellent

Edward

It was a good resort
Stayed 2 nights in Jan 2026

10/10 Excellent

Jeffery, pagosa springs

Stayed 3 nights in Jan 2026

10/10 Excellent

Tashaun

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff accommodation and spa service was top notch
Stayed 1 night in Jan 2026

10/10 Excellent

Calvin

Liked: Cleanliness
Outstanding
Stayed 1 night in Jan 2026

8/10 Good

Paul

Stayed 4 nights in Jan 2026

10/10 Excellent

Wendy

Stayed 2 nights in Jan 2026

6/10 Okay

Jenna

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Everyone on the staff was exceptionally nice and helpful. 10/10 service. Especially the concierge team who helped with excursion planning. The hotel rooms, especially the bathrooms were old and had visible mould around the shower and on the silicone. There were rust stains as well. The tub area was very dated and looked like someone had quickly painted the tub to freshen it up. The headboard looked like it had been replaced and was nice. Food and drink prices were much higher than expected for the quality. Great location and outdoor areas with multiple pool locations.
Stayed 3 nights in Jan 2026

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff were friendly & everytbing was quite clean. The food was good.
Stayed 2 nights in Jan 2026

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff. Special kudos to Jorge from the front desk and Paola from the breakfast bar.
King size bedroom with sea view. Spectacular!
Stayed 2 nights in Jan 2026

10/10 Excellent

Mohammad Limon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
it was a good experience but little price yet
Stayed 5 nights in Jan 2026

8/10 Good

Galeeb

Travelled with group
Liked: Cleanliness, staff & service, amenities
Good facility
Stayed 2 nights in Jan 2026

10/10 Excellent

Janna, Indianola

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean, friendly staff and incredible view!
Stayed 4 nights in Oct 2025

10/10 Excellent

Mahamendige

Liked: Cleanliness, amenities, property conditions & facilities
Good food, great staff and superb ambience
Stayed 3 nights in Jan 2026

6/10 Okay

Edna Veronica

Liked: Cleanliness, property conditions & facilities
Food
Stayed 3 nights in Jan 2026

8/10 Good

Bob

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good, front desk, room and resturant
Stayed 8 nights in Jan 2026

6/10 Okay

patty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was ok. There was a problem with room cleaning since we thought it would be done before 5:30 pm. Must have been short-staffed or a new housekeeping crew. Also, we were wakened at 12:40 am from a sound sleep to an alarm going off in our room. It was a faulty smoke alarm that somehow was set off by humidity?? Anyhow, they came up and removed it. We found the food was very good, but expensive. Overall, a nice location and very clean I would recommend a room away from the microphone by the main pool
Stayed 4 nights in Jan 2026

10/10 Excellent

Theresa, Greensboro

Stayed 5 nights in Jan 2026