2/10 Horrible
Casey W., Toledo, Ohio
7 janv. 2026
Les points faibles : Propreté
Unfortunately, this stay was disappointing.We paid over 500 for pool heat and complied with all stated requirements, including providing the required 72-hour notice and booking within the advertised heating season. Despite this, the pool was 65F upon arrival, which indicates it was either not turned on ahead of check-in or not functioning properly. We contacted management immediately and were told a pool company would be sent out, but it took 10 days for a technician to arrive. At that point, we were told the system only needed additional salt.The listing explains that the pool heater is a heat pump and that performance depends on air temperature. I own and operate an HVAC company and work with heat pumps regularly, and based on that professional experience, the explanation provided does not align with what we experienced. A properly sized and functioning heat pump should not result in a 65F pool after proper notice, nor should it remain in the low-to-mid 70s for most of a 13-day stay. This points to either an undersized unit or a system not operating correctly. Given the significant extra cost, the pool heat felt like a waste of money.The home is advertised as pet-friendly, but the pet odor throughout the house was strong. Running the vacuum released an overwhelming smell, and the bedding and comforters were also affected, to the point that we had to wash them after the first night to be comfortable.Overall, the issues with the pool heating and cleanliness significant
Casey W.
Séjour de 13 nuits en décembre 2025