âThe house was generally clean and in good condition, but unfortunately our experience was greatly affected by the malfunctioning of the pool. From the day we arrived, the recirculation system was not working and remained that way throughout our stay, from Wednesday to Sunday. As a result, the pool became dirtier each day and the water ended up in unsafe conditions, which caused my children to get sick. When paying a considerable amount for a stay, the least one expects is that all facilities are in proper working order from the very first day. In addition, upon arrival we noticed that the trash bins were already full, which made it uncomfortable to handle our own waste during the stay. These issues were very disappointing, especially since we chose the property mainly to enjoy the pool. I recommend that management pay closer attention to these details so future guests do not have the same experience.ââI felt very disappointed during my stay because my vacation did not go as expected. The main feature, the pool, was not in proper condition, and this completely affected our experience. At one point, I even wanted to leave and request a refund, as the stay was not what had been promised nor what I expected for the amount paid. I also spoke with the assistant, who was very attentive, and I asked for at least a partial refund due to this major issue.â
