From the opening of the door, the disappointment started. It was hotter in the house, than it was outside? Once we found the thermostat, it was set to 85?? We were told not to check in before 3:30 as the maintenance staff would be taking care of the unit. Well not so! After about 3 hours of dripping sweat, and trying to keep our selves from just heading home, it started to cool. When it was so hot, we thought we would go and cool off in the pool!!! Next major let down, only about 2 feet of water in the pool. By this time we had brought a couple steaks for supper, but when we opened the Grill, wasn't about to cook on that? Meanwhile, trying to get TV on to watch, the remotes needed batteries. Was able to figure out the power buttons on the back of the main TV in the living room, to get the Roku working, found a set of batteries that enabled us to get to Live TV. Next day we bought all new batteries at Walmart and were in business. When we sat on the sectional couch, found out real quick why the big pillows, was to keep you from going almost to the floor in this old thing! one chair would't recline, the pin holding it all together underneath was missing. So we were able to adjust it manually for our stay. When I called the number in your book, for any issues, it took forever for Lexi to get back to us, and when she did, she indicated she hadn't been in charge of this property for bout year? We paid a pretty hefty Host and service fee for this home!! NOT HAPPY!