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Sowell Collection Hotel du Roi & Spa

5.0 star property

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Photo gallery for Sowell Collection Hotel du Roi & Spa

Bar (on property)
Front of property
Minibar, in-room safe, soundproofing, cots/infant beds
Indoor pool
Sports facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Pool
  • Gym
  • Pet-friendly
  • 24/7 front desk

Explore the area

View in a map
2 Rue Des Calquieres, Carcassonne, Occitanie, 11000
  • Historic Fortified City of Carcassonne
    ‪9 min walk‬
  • Narbonnaise Gate
    ‪11 min walk‬
  • Château Comtal
    ‪12 min walk‬
  • Carcassonne (CCF-Pays Cathare)
    ‪7 min drive‬

Room options

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Exterior

SOWELL COLLECTION Hôtel du Roi & SPA

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
4.4 out of 5, Excellent, 468 reviews
The price is CHF 166
includes taxes & fees
24 Aug - 25 Aug
SOWELL COLLECTION Hôtel du Roi & SPA

About this property

Sowell Collection Hotel du Roi & Spa

Timezone: Europe/Paris Set in Carcassonne, on the bank of the Aude River, DoubleTree by Hilton Carcassonne has a fitness centre. Boasting a 24-hour front desk, this property also provides guests with a terrace and is 50 metres from the Vieux Pont Bridge. At the hotel, rooms are equipped with a wardrobe, a flat-screen TV and a private bathroom. Each room is equipped with a coffee machine, while some have a balcony. A buffet breakfast is served daily at the property. Guests can enjoy a drink in the hotel's garden which has views of the city. Carcassonne Town Hall is 400 metres from DoubleTree by Hilton Carcassonne. Carcassonne Airport is 4 km from the property.
During your stay at Sowell Collection Hotel du Roi & Spa, you're just a quick walk from Old Bridge. Features include a full-service spa, an indoor pool and a gym.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with body treatments, body wraps or detox wraps at Elio Spa
  • Amenities include free newspapers in reception, locker space and meeting rooms
  • On-site recreation includes a gym and a sauna
  • Steps from Old Bridge and Raymond Chesa Leisure Park
  • Pets welcome for a fee
Sowell Collection Hotel du Roi & Spa offers its guests a full-service spa, an indoor pool, and a sauna. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge.

A fitness centre, spa services, and a terrace are also featured at the luxury Sowell Collection Hotel du Roi & Spa.

This 5-star Carcassonne hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.
Room service (during limited hours) is available.

Languages

Arabic, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Offsite parking available (EUR 7 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 25 for adults and EUR 12 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • 24-hour pool access
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • Cot (surcharge)
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Lockers

Guest services

  • Concierge services
  • Multilingual staff
  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Lift

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Laptop-compatible safe
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
  • Weight limit: 75 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 12 for children
  • Nearby parking fee: EUR 7 per day
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Cots (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access is available 24 hours a day.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

DoubleTree Hilton Carcassonne France Hotel
DoubleTree Hilton France Hotel
DoubleTree Hilton Carcassonne France
DoubleTree Hilton France
DoubleTree by Hilton Carcassonne France

Sowell Collection Hotel du Roi & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 100 out of 181 reviews
Rating 8 - Good. 51 out of 181 reviews
Rating 6 - Okay. 17 out of 181 reviews
Rating 4 - Poor. 8 out of 181 reviews
Rating 2 - Terrible. 5 out of 181 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Akiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious bathroom, comfortable bed. Lovely view of the castle, good breakfast. The only thing was floor lamp didn’t work, we mentioned it at the reception but never been fixed while we stayed 4 nights. Otherwise all good!
Stayed 4 nights in Sep 2023

10/10 Excellent

SOPHIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location, lovely hotel with an amazing view from the balcony.
Stayed 3 nights in Sep 2022

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, clean hotel that was conveniently located for visiting La Cite as well as nearby restaurants. Parking was convenient and the staff was very helpful. The rooms were very comfortable, including the bed.
Stayed 1 night in Sep 2022

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing junior suite .. with dark blinds .. and very quite and still close to everything.
Stayed 2 nights in Jun 2022

10/10 Excellent

Radomir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just come back from a 5 days stay at this hotel and we could not have booked a better hotel. It's location is excellent, with beautiful views over the river and old city and only a 5 to 10 mins walk into the centre of Carcassonne. The rooms were not overly large, however I liked the fact the bathroom and WC were separate. The rooms were well equipped with all tea and coffee making facilities, iron and ironing board and hair dryer. Immaculately laid out with lovely thick dressing gowns for the colder evenings. The staff were lovely and could not have been anymore welcoming, with nothing being too much trouble. The breakfast is self service and catered for all tastes, with both continental and cooked on offer. I cannot recommend this hotel enough. We had the perfect stay.
Stayed 4 nights in Mar 2020

4/10 Poor

Jean christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 nights in Carcassonne

The property is new, good location, walking distance from the walled city. Overall good quality for the price however do not expect 5 star service or amenities. This is a good quality 4 start level hotel. The only major issue we had was with the delivery of hot water through the shower. Really slow to switch from cold to hot. Once it is hot, it does not last long and water flow is poor. Also we kept hearing some noises from the toilette pipes above out room, really loud noises from the use of the bathroom above out room. Overall the staff is really nice, professional and doing a great job with great management.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was initially unsure if the location was the best but as it transpired, it was spot on for both the old & new towns.
Stayed 2 nights in Nov 2019

10/10 Excellent

Lucile

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I strongly recommend your stay here

Everything was perfect , just the breakfast didn’t came in to my room in time I had to call them twice in the morning again. But the place is beautiful with an amazing view , the confort is here and service very polite.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great views of the Citadel

Ideal location with great views of the Citadel. 2 minute walk across the bridge into the old town. Lovely garden and complimentary water and Coca Cola in room
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The property is in a great position. We were there for 10 days and our room did not have adequate wardrobe space. I was also told that tea and coffee making materials were not renewed in the room. Staff levels at breakfast did not seem adequate. Often running out of cups and tables very slow to clear. It is not a 5 star hotel in my opinion.
Stayed 10 nights in Sep 2019

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice with view toward old city. Wifi was terrible and dropped off every few minutes. Very frustrating.
Stayed 1 night in Oct 2019

8/10 Good

Janet

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Alan

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

-

Very nice room, although the bath had hairs and dust inside. The rest of the room was clean, and the service was perfect.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The situation of the hotel was excellent we enjoyed our stay very much, it was a special treat for us to each other. The only dislike I had was that toiletries were not replaced on our second day neither were tea,coffee or milk in the tea tray. Staff were excellent and helpful.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Once found, the property was very well located. The hotel is very difficult to find. There was no signage to guide you to the hotel in a maze of small, one way streets. Staff could have been a bit more helpful in there guidance of how to get around. The hotel is a very nice facility.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The location is fabulous with great views. Sadly this is the only 5 star aspect of this hotel. We had several problems, one a major safety issue which meant we had to occupy 4 different rooms in a 7 night stay. All of the issues really came down to poor overall management leading to poor customer service. Both Expedia and Hilton head office we very helpful to us but the staff were not really bothered.
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

good service, though I only stayed one day
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff and excellent location to visit the castle
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took my two boys to have Warm milk at the bar. We weren’t even charged for it! Love that service. Also the cookies were a plenty for them as well!
Stayed 1 night in Aug 2019