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HÎtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property

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Photo gallery for HÎtel Le Donjon - Coeur de la Cité Médiévale

Sink into plush armchairs and browse a collection of leather-bound books in this inviting library area.
Indulge in a delicious buffet spread featuring a variety of baked goods and pastries.
Relax in a serene outdoor setting surrounded by lush greenery and a low hedge, with tables and chairs arranged on a gravel surface.
Relax in the stylish lobby, featuring a rustic stone wall, a large table, and comfortable seating.
Experience a traditional and welcoming atmosphere in our elegant lobby, featuring a long reception desk, decorative mirror, and antique-style seating.

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pet-friendly

Explore the area

Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Aude Gate
    â€Ș2 min walk‬
  • Narbonnaise Gate
    â€Ș2 min walk‬
  • ChĂąteau Comtal
    â€Ș3 min walk‬
  • Carcassonne (CCF-Pays Cathare)
    â€Ș8 min drive‬

Room options

View all photos for Superior Triple Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Triple Room

9.2 out of 10
Wonderful
(17 reviews)
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Classic Room

Classic Room | 1 bedroom, minibar, in-room safe, individually decorated

Classic Room

9.2 out of 10
Wonderful
(10 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Twin Room

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room

8.6 out of 10
Excellent
(16 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room | 1 bedroom, minibar, in-room safe, individually decorated

Family Room

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 Double Bed, 1 Single Bed and 1 Single Trundle Bed

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About this property

HÎtel Le Donjon - Coeur de la Cité Médiévale

Hotel with a restaurant, steps from Aude Gate
This hotel features a restaurant, a bar/lounge and valet parking. WiFi in public areas is free. Additionally, a business centre, a meeting room and dry cleaning are on-site.
HÎtel Le Donjon - Coeur de la Cité Médiévale offers 43 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include baths or showers and hairdryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at HÎtel Le Donjon - Coeur de la Cité Médiévale. During your stay, you're just a quick walk from Historic Fortified City of Carcassonne. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • Guests have great things to say about the location and the helpful staff
  • Steps from Aude Gate and School Museum
  • Pets welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly HÎtel Le Donjon - Coeur de la Cité Médiévale. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Carcassonne hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Brasserie Le Donjon – On-site brasserie.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 for adults and from EUR 9 for children
  • Valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number FR39326379401

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

HÎtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 620 out of 1009 reviews
Rating 8 - Good. 282 out of 1009 reviews
Rating 6 - Okay. 73 out of 1009 reviews
Rating 4 - Poor. 21 out of 1009 reviews
Rating 2 - Terrible. 13 out of 1009 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Best location, beautiful hotel. The staff were very friendly. Great to have the check out late, so you can explore the area further. I would love to be back!
Stayed 1 night in Apr 2025

10/10 Excellent

Kenneth, Acworth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved having parking and transportation to the hotel available 
the amazing ancient city and refurbished old-style European hotel was perfect and fitting for the incredible site we were in the center of .
Stayed 2 nights in Apr 2025

10/10 Excellent

Emilie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location and confortable

Very happy with this very well located hotel
Stayed 3 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 1 night in Apr 2025

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quaint boutique hotel in a great location in the walled city. The staff were kind and the room was nice
Stayed 1 night in Apr 2025

10/10 Excellent

Melissa

Stayed 2 nights in Mar 2025

8/10 Good

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Carcasonne. Hotel room was up many many stairs so for elderly it was not a reasonable choice. The village was amazing, restaurants excellent and the hotel was charming.
Stayed 1 night in Mar 2025

2/10 Terrible

Giulia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dishonest

We had booked a superior room, but they placed us in a standard room instead—smaller, with only one window overlooking the garden and no terrace, despite what was advertised on their website. My daughter had experienced the same issue before. This is truly dishonest management with questionable practices. I strongly advise against staying here.
Stayed 1 night in Mar 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people were really nice and there was an amazing courtyard leading up to the room. The bed was also really nice.
Stayed 2 nights in Mar 2025

10/10 Excellent

Charles, Centerville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Le Donjon is one of the most unique places I've ever stayed. It was a great experience. From our room we could see the Chateau Comtal, the castle of Carcassonne. The hotel is right in the middle of La Cite Medievale, near the Aude Gate. The staff was very helpful and accomodating. The room was spacious and the beds were comfortable. It was great staying in the walled city. We could bring our purchases back to the room easily. The hotel also has a secured parking lot that it shares with the nearby Hotel de La Cite. We would definitely stay here again and request the same room!
Stayed 4 nights in Mar 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cet hĂŽtel n'est pas un 4****

Mauvaise experience, tres decue par la prise en charge au parking en pleine nuit avec le froid. Le chauffeur a pris nos bagages Ă  24e le parking ! Mais nous a Ă  peine montrer le chemin pour se rendre Ă  pieds Ă  l’hĂŽtel !! Bienvenue... La chambre superieure une cata... j’ai volontairement pris une catĂ©gorie au-dessus de la standard mais on est trĂšs loin d’un 4 etoiles. Si vous avez l’habitude de voyager et de faire des hotels alors soyons francs, c’est entre 2 et 3 etoiles! Moquette sale, salle de bain en plastique digne d'une categorie 2*, qui doit absolument ĂȘtre refaite! On a du reclamer gel douche car contenant vide (Ă©videment 1ere douche au shampoing, quasi vide aussi), quĂ©mander des mouchoirs, il n’en restait que 2 (ce sont des choses qui se verifient avant de proposer la chambre aux clients....), brosse des toilettes degueulasse, pas de bouteille d’eau d’accueil, pas de machine Ă  cafĂ© et mini bar (pourtant indiquĂ©s dans la rĂ©servation). J’ai prĂ©cisĂ© avoir un petit chien, supplĂ©ment oui volontiers mais zero gamelle ou autre (contrairement Ă  d'autres hĂŽtels qui ont trĂšs souvent une attention vu le prix supplĂ©ment que ça coute...!). Le seul point postif c’est l’emplacement de l’hotel en pleine citĂ© mĂ©diĂ©vale mais parking mal indiquĂ© (non informĂ© sur la rĂ©servation ou tout bonnement sur google). Je dĂ©conseille fortement!
Stayed 1 night in Mar 2025

10/10 Excellent

Janice S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Joshua, lutz

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a clean and safe budget friendly option. Incredible value. Great for women traveling solo.
Stayed 1 night in Mar 2025

8/10 Good

Laurence

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

David

Stayed 2 nights in Feb 2025

8/10 Good

Laurence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

HÎtel de qualité

HÎtel avec un emplacement idéal dans la Cité. Le personnel du parking, du service petit déjeuner et celui de la réception sont tous irréprochables. La suite mériterait un petit rafraichissement. Excellent petit déjeuner.
Stayed 1 night in Feb 2025

8/10 Good

CLAUDIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

SOPHIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Catalina

Stayed 3 nights in Feb 2025

10/10 Excellent

Helen

Stayed 2 nights in Feb 2025

10/10 Excellent

Johanna S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

barb

Liked: Cleanliness, staff & service, property conditions & facilities
Loved being inside the castle walls. Very walkable. Lovely old, and I mean hundreds of years old, hotel. Staff was very nice.
Stayed 2 nights in Feb 2025

10/10 Excellent

barb

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it's quirkiness and feel of being in an old castle area.