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Celtic Manor Resort

5-star property
Chepstow Road, Newport, Wales 044 511 21 42
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3.6 out of 5
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See all 7 ebookers Reviews

"No regular staff manning conceige " More

By a verified traveller on Wed 02 Aug 2023

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Superior Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
CHF 87* Per night/room 19 May - 20 May

Family Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Signature Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Double Room, Balcony

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

The breakfast at Celtic Manor Resort gets good marks from our customers.

  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Treat yourself to massages, body scrubs or body treatments at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a golf course, a gym and a steam room
  • Guests like the accommodation for the cleanliness, comfy beds and spaciousness
  • Free local-area shuttle service

Celtic Manor Resort ratings based on 7 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Celtic Manor Resort

Everyone (3) Couples (1) Family (2)
4 out of 5
.

Posted by on 31 Mar 2024

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Comment from Hotel Management

4 Apr 2024 by Vicky F

Thank you for your feedback. It's always appreciated when guests take the time to post.

1 out of 5
I would not give it 1 star very old fashion, not modern like nothing there’s I can feel and which should feel like 5 star poor hotel service they don’t have staff

Posted by on 22 Oct 2023

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Comment from Hotel Management

26 Oct 2023 by Vicky F

Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations.We will be using your feedback as part of our on-going staff training, as we are constantly seeking to improve every aspect of our guests experience during their stay with us. Thank you once again.

3 out of 5
No regular staff manning conceige

Posted by on 2 Aug 2023

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Comment from Hotel Management

7 Aug 2023 by Michelle

Thank you for your review of your stay. Apologies that you were not assisted via concierge. Kind regardsMichelle

5 out of 5

Posted by on 17 Sep 2022

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5 out of 5
This beautiful property was just ideal for my sons graduation at the ICC. They offered transport down to the venue for this ocassion.

Posted by on 23 Jul 2022

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Comment from Hotel Management

23 Jul 2022 by Tony, Guest Relations Supervisor

Thank you Joanne, Very much appreciate you taking the time to leave your thoughts. We very much hope to see you again soon.

2 out of 5

Posted by on 20 Jul 2022

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5 out of 5

Posted by on 1 Mar 2020

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Comment from Hotel Management

1 Mar 2020 by Michelle

Thank you for the five star review. Kind regards Michelle

About the Celtic Manor Resort

Location Chepstow Road, Newport, Wales NP18 2YB

Property Features

  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Indoor tennis courts - 2
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Property shuttles: Free area shuttle
  • Parking: Valet parking and self parking available for a surcharge

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 16
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Hydrotherapy treatments
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Steam room in spa

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and Barclaycard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Contactless check-out is available.

  • Credit card pre-authorization
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Hotel Names

  • Celtic Manor
  • Celtic Manor Newport
  • Celtic Manor Resort
  • Celtic Manor Resort Newport
  • Celtic Resort Manor
  • Celtic Hotel Manor
  • Celtic Manor Hotel Newport
  • Celtic Manor Resort Newport, Wales
  • Celtic Manor Resort Hotel
  • Celtic Manor Resort Newport
  • Celtic Manor Resort Hotel Newport

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Tourism Programme

National Rating

This property has received its official star rating from Visit Wales.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.