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Copthorne Hotel Cardiff-Caerdydd

4.0 star property

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Photo gallery for Copthorne Hotel Cardiff-Caerdydd

Terrace/patio
Exterior
Breakfast, lunch, dinner served; international cuisine
Lobby
Exterior detail

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pet-friendly
  • Housekeeping
  • Laundry

Explore the area

View in a map
Copthorne Way Culverhouse Cross, Cardiff, Wales, CF5 6DH
  • Cardiff City Stadium
    ‪5 min drive‬
  • Principality Stadium
    ‪9 min drive‬
  • Cardiff Bay
    ‪9 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪13 min drive‬

Room options

View all photos for Junior Suite, Lakeside

1 bedroom, in-room safe, laptop workspace, iron/ironing board

Junior Suite, Lakeside

  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Double Room

1 bedroom, in-room safe, laptop workspace, iron/ironing board

Standard Double Room

9.4 out of 10
Exceptional
(23 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, in-room safe, laptop workspace, iron/ironing board

Standard Twin Room

8.4 out of 10
Very good
(10 reviews)
  • 23 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite

1 bedroom, in-room safe, laptop workspace, iron/ironing board

Junior Suite

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Twin Room, Lakeside

Superior Twin Room, Lakeside | 1 bedroom, in-room safe, laptop workspace, iron/ironing board

Superior Twin Room, Lakeside

10.0 out of 10
Exceptional
(2 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Superior Double Room, Lakeside

1 bedroom, in-room safe, laptop workspace, iron/ironing board

Superior Double Room, Lakeside

8.6 out of 10
Excellent
(4 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Lakeside

1 bedroom, in-room safe, laptop workspace, iron/ironing board

Standard Double Room, Lakeside

7.0 out of 10
Good
(2 reviews)
  • Lake view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, Lakeside

Standard Twin Room, Lakeside | 1 bedroom, in-room safe, laptop workspace, iron/ironing board

Standard Twin Room, Lakeside

  • Lake view
  • Sleeps 3
  • 2 Single Beds

Standard Double Room

  • Sleeps 2

Superior Lake Side Twin Room

  • Sleeps 2

View all photos for Standard Lake Side Double Room

1 bedroom, in-room safe, laptop workspace, iron/ironing board

Standard Lake Side Double Room

  • Sleeps 2

Superior Lake Side Double Room

  • Sleeps 2

View all photos for Lake Side Junior Suite

1 bedroom, in-room safe, laptop workspace, iron/ironing board

Lake Side Junior Suite

  • Sleeps 2

View all photos for Standard Lake Side Twin Room

1 bedroom, in-room safe, laptop workspace, iron/ironing board

Standard Lake Side Twin Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

View all photos for Junior Suite

1 bedroom, in-room safe, laptop workspace, iron/ironing board

Junior Suite

  • Sleeps 2

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About this property

Copthorne Hotel Cardiff-Caerdydd

Eco-certified hotel with rooftop terrace and 24-hour front desk
Along with a restaurant, this smoke-free hotel has a bar/lounge and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a business centre and conference space.
Copthorne Hotel Cardiff-Caerdydd offers 135 accommodations with a safe and coffee/tea makers. Televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Cardiff hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Copthorne Hotel Cardiff-Caerdydd, you'll be close to Principality Stadium. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Raglans Restaurant, a fine-dining restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • 8 minutes by car from Principality Stadium and 9 minutes from Cardiff Castle
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site.

WiFi is free in public spaces. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the eco-certified Copthorne Hotel Cardiff-Caerdydd. Self parking is free.

This 4-star Cardiff hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Raglans Restaurant – This fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
The Bar and Lounge – This bar specialises in international cuisine and only serves light fare. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 14.95 for adults and GBP 7.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Raglans Restaurant
  • The Bar and Lounge

Things to do

  • Shopping

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space

Outdoors

  • Garden
  • On a lake
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night, plus a one-time cleaning fee of GBP 50 and a deposit of GBP 50 per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 14.95 for adults and from GBP 7.95 for children
  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 20 per pet, per night plus a one-off GBP 50 cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium)
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Copthorne Cardiff-Caerdydd
Copthorne Hotel Cardiff-Caerdydd
Copthorne Hotel Cardiff Caerdydd Wales
Copthorne Cardiff Caerdydd
Copthorne Hotel Cardiff-Caerdydd Hotel
Copthorne Hotel Cardiff-Caerdydd Cardiff
Copthorne Hotel Cardiff-Caerdydd Hotel Cardiff

Copthorne Hotel Cardiff-Caerdydd Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 407 out of 1010 reviews
Rating 8 - Good. 412 out of 1010 reviews
Rating 6 - Okay. 114 out of 1010 reviews
Rating 4 - Poor. 46 out of 1010 reviews
Rating 2 - Terrible. 31 out of 1010 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Yvette

Travelled with group
The staff were excellent and friendly. Breakfast was hot and tasty, pancakes a nice addition. Background music a bit too heavy for breakfast time.
Stayed 1 night in Jun 2025

8/10 Good

Colin, Warminster

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, very good breakfast, clean and comfortable room
Stayed 2 nights in Jun 2025

10/10 Excellent

Vaughan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room. Food was exceptionally with lovely staff working the bar & restaurant area.
Stayed 2 nights in Jun 2025

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff very helpful - friendly good breakfast and we enjoyed an evening meal there. Its such a lovely hotel - perhaps suprising that it doesn't have a spa or pool - it looks like it should have!
Stayed 2 nights in Jun 2025

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and friendly
Stayed 1 night in Jun 2025

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful welcome from the staff, very helpful even at 10pm. Great room lovely bar area awesome breakfast overlooking the lake
Stayed 1 night in Jun 2025

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and great food
Stayed 1 night in Jun 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was comfortable. Staff were very pleasant.
Stayed 2 nights in Jun 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was either as or slightly better than expected aside from the noisy guests in the next room that disrupted my sleep, but that is not the hotels fault.
Stayed 1 night in Jun 2025

10/10 Excellent

Carol

Stayed 6 nights in Jun 2025

8/10 Good

Sarbjit

Stayed 1 night in May 2025

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

First time back after Covid

Friendly staff, very clean hotel and room, breakfast was lovely loads of choice. I will be a regular user.
Stayed 1 night in Jun 2025

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the moment of checking in, we were met with very friendly, smiley staff, who made me feel very welcome on my first visit to the area. Very engaging with any queries I had and gave the relevant information to aid my query. Food - was excellent with plenty of choices. A lovely view from restaurant of the lake with the wildlife.
Stayed 2 nights in Jun 2025

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, food good, staff friendly, location not great, on a retail park. Was a little noisy at night.
Stayed 1 night in Jun 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay- good value for money
Stayed 1 night in Jun 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value
Stayed 1 night in Jun 2025

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice propery served up everything you would need
Stayed 1 night in Jun 2025

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the restaurant overlooking the lake was lovely.
Stayed 2 nights in May 2025

10/10 Excellent

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lake side view stay was the best decision I made. There was a family of swans that lived around the lake and it was enjoyable watching them swim around, including watching the papa swan defend the 5 cygnets from a blue heron (and succeed). We could enjoy watching the swans whilst in our room and when eating breakfast. Otherwise, the staff were lovely and the room was comfortable.
Stayed 3 nights in May 2025

8/10 Good

C

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Hotel was easy enough to get to and there’s several shopping areas nearby.
Stayed 2 nights in May 2025

10/10 Excellent

Simon, Chippenham

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Newly reopened, nice quality hotel with free parking next to retail areas just outside Cardiff. Very convenient for City or Bay.
Stayed 1 night in May 2025

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cardiff stopover

Refurbished to a good standard. Comfortable room, good bed and shower. One small thing: the restaurant wasn’t waiter service, order food at bar. Therefore we left to ear elsewhere where we got service.
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Hotel is in a great location and in a nice spot. Staff are great, especially Ryan!
Stayed 1 night in May 2025