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Hotel Indigo Cardiff by IHG

4.0 star property

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Photo gallery for Hotel Indigo Cardiff by IHG

Exterior
Premium bedding, in-room safe, desk, blackout curtains
Terrace/patio
Exterior
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Bar
  • Gym
  • Room service
  • 24/7 front desk

Explore the area

View in a map
Dominions Arcade Queen Street, Glamorgan, Cardiff, Wales, CF10 2AR
  • St. David's
    ‪2 min walk‬
  • Cardiff Castle
    ‪3 min walk‬
  • Principality Stadium
    ‪1 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Room amenity

Standard Room, 2 Single Beds

9.8 out of 10
Exceptional
(30 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout curtains

Premium Room, 1 Queen Bed

10.0 out of 10
Exceptional
(13 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout curtains

Premium Room, 1 Queen Bed

9.6 out of 10
Exceptional
(31 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Room

10.0 out of 10
Exceptional
(11 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed

9.2 out of 10
Wonderful
(122 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium bedding, in-room safe, desk, blackout curtains

Premium Room

9.6 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible

9.4 out of 10
Exceptional
(8 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Premium Room, 2 Queen Beds

10.0 out of 10
Exceptional
(10 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Indigo Cardiff by IHG

Eco-certified hotel with bars/lounges and 24-hour fitness centre
This smoke-free hotel features a restaurant, 2 bars/lounges and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a snack bar/deli, a rooftop terrace and 24-hour room service.
Hotel Indigo Cardiff by IHG offers 122 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. 40-inch LCD televisions come with premium digital channels. Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the breakfast at Hotel Indigo Cardiff by IHG. During your stay, you're just a quick walk from Cardiff Castle. You'll find features such as free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at Lefel6 Bar and Restaurant, a steakhouse that serves British cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness, spaciousness, overall comfort and comfy beds
  • Within a 10-minute walk of Cardiff Castle and Principality Stadium
Along with a restaurant, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include meeting rooms and coworking spaces.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 43 square feet (4 square metres) and includes conference space. A 24-hour fitness centre, a rooftop terrace, and tour/ticket assistance are also featured at the eco-certified Hotel Indigo Cardiff by IHG.

This 4-star Cardiff hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.
Lefel6 Bar and Restaurant – This steakhouse specialises in British cuisine and serves brunch, lunch, dinner and light fare. Reservations are required.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (GBP 18 per night); discounts available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 16.95 per person
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lefel6 Bar and Restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 43 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Lift
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Built in 2017
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 40 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 16.95 per person
  • Nearby parking fee: GBP 18.00 per night(328 ft away; open 24 hours)
  • Rollaway bed fee: GBP 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Indigo Cardiff
Hotel Indigo Cardiff
Indigo Cardiff By Ihg Cardiff
Hotel Indigo Cardiff by IHG Hotel
Hotel Indigo Cardiff an IHG Hotel
Hotel Indigo Cardiff by IHG Cardiff
Hotel Indigo Cardiff by IHG Hotel Cardiff

Hotel Indigo Cardiff by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1102 out of 1482 reviews
Rating 8 - Good. 275 out of 1482 reviews
Rating 6 - Okay. 69 out of 1482 reviews
Rating 4 - Poor. 18 out of 1482 reviews
Rating 2 - Terrible. 18 out of 1482 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Fred

Liked: Cleanliness, staff & service
Most things were fine except the most important factor, the bed. We have never stayed in a hotel where there was no matress, only a box spring. It was very uncomfortable. The worker at the front desk had no idea what a box spring was. The breakfast, while extensive was not hot and over cooked. It was as though it was prepared for when the opened and sat around for an hour or more. It had a great selection, but it was luke warm. For the price point, we expected more.
Stayed 2 nights in Jun 2025

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel, no complaints
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Stayed 2 nights in Jun 2025

10/10 Excellent

hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Really enjoyable overnight stay! Exceeded expectations. Staff lovely. Room really cosy and styled great, bed very comfy and nice touch of aircon/heating controlled by room. Bar area and restaurant calm and very welcoming, brekkie was the best weve had in a hotel for a long while! Definitely be back and recommend to others.
Stayed 1 night in Jun 2025

10/10 Excellent

Gary

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The Indigo Hotel is a nice clean Hotel in the Heart of Cardiff. The Staff was great and helped us find places we wanted to eat and see.
Stayed 1 night in May 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Amy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Requested 2 extra pillows initially through a request on Expedia and then at reception. As our last stay at indigo the pillows were a little worse for wear. When I came to reception yesterday, the receptionist firstly didn’t receive the request and then shut me down immediately by saying no one but myself is here today and I can’t leave reception to get you pillows rather abruptly. Explained I would really need them for neck support she continued to repeat again and annoyed then proceeded to open cupboards and a door and said there’s nothing here and said I can’t leave the desk no one’s here but herself. The pillows were indeed as last time ball like clumps and not fit for purpose. We both have tried to sleep by evening using the duvet for support in order to sleep but had a rough uncomfortable night. We have a four hour journey and lack of sleep and neck stiffness is not ideal at all which could have been resolved by adding just two pillows requested. Shame love the hotel but will have to revert to our usual hotel in the future of our regular visits to Cardiff
Stayed 1 night in Jun 2025

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always stay at the Indigo when in Cardiff. Reception staff are so welcoming and helpful and the breakfasts are great.
Stayed 1 night in Jun 2025

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent central location. Staff are amazing. Rooms and bathrooms are fab. We always stay here when in Cardiff.
Stayed 1 night in May 2025

10/10 Excellent

Nicola

Travelled with group
Great location right in the city centre. Very nice hotel with lovely room and comfy bed. Fab breakfast with lots of choice. Only slight downside was as situated in town centre, the noise was the nightclub nearby was pretty loud until 3am Saturday night/Sunday morning,
Stayed 2 nights in May 2025

10/10 Excellent

Chris

Stayed 1 night in May 2025

10/10 Excellent

Laura

Stayed 1 night in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As per normal, hotel fantastic and extremely comfortable. We would always stay if the prices weren't often too high
Stayed 1 night in May 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location
Stayed 1 night in May 2025

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Brilliant central position for a weekend in Cardiff, close to the castle and a short walk to the theatre. Room was small but had everything we needed. Breakfast was exceptional for the size of the hotel and the staff at breakfast were great.
Stayed 2 nights in Apr 2025

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort

Unsatisfied

I prepaid for a room with two beds but upon arrival the hotel staff told me they only have a room with one bed available.
Stayed 1 night in May 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms and very friendly staff.
Stayed 2 nights in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a great time

Wonderful location in the city. Staff very friendly and can't do enough for you. Room was very comfortable with excellent shower and en suite. Breakfast had a great selection for all tastes.
Stayed 1 night in May 2025

10/10 Excellent

Guerman

Stayed 2 nights in May 2025

10/10 Excellent

Marietta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in May 2025

10/10 Excellent

Catherine, Witheridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel right in the heart of the shopping area and just a quick stroll to the brewery quarter.
Stayed 1 night in May 2025