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Hotel Indigo Cardiff by IHG

4.0 star property

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Photo gallery for Hotel Indigo Cardiff by IHG

Terrace/patio
Premium Room, 2 Queen Beds | Premium bedding, in-room safe, desk, blackout curtains
Exterior
Lobby
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
Dominions Arcade Queen Street, Glamorgan, Cardiff, Wales, CF10 2AR
  • Place, Cardiff Castle
    ‪3 min walk‬
  • Place, Bute Park
    ‪3 min walk‬
  • Place, Utilita Arena Cardiff
    ‪9 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Room amenity

Standard Room, 2 Single Beds

9.8 out of 10
Exceptional
(33 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Room

9.8 out of 10
Exceptional
(13 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout curtains

Premium Room, 1 Queen Bed

9.6 out of 10
Exceptional
(36 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible

9.2 out of 10
Wonderful
(9 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Premium Room, 2 Queen Beds

10.0 out of 10
Exceptional
(10 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed

9.2 out of 10
Wonderful
(136 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium bedding, in-room safe, desk, blackout curtains

Premium Room

9.6 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 Queen Bed (Up to 3 Guests)

Premium bedding, in-room safe, desk, blackout curtains

Premium Room, 1 Queen Bed (Up to 3 Guests)

10.0 out of 10
Exceptional
(13 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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About this property

Hotel Indigo Cardiff by IHG

This smoke-free hotel features a restaurant, 2 bars/lounges and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a snack bar/deli, a rooftop terrace and 24-hour room service.
Hotel Indigo Cardiff by IHG offers 122 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. 40-inch LCD televisions come with premium digital channels. Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the breakfast at Hotel Indigo Cardiff by IHG. During your stay, you're just a quick walk from Cardiff Castle. You'll find features such as free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at Lefel6 Bar and Restaurant, a steakhouse that serves British cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness, overall comfort, comfy beds and spaciousness
  • Within a 10-minute walk of Cardiff Castle and Principality Stadium
Along with a restaurant, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include meeting rooms and coworking spaces.

WiFi is free in public spaces. Event space at this hotel measures 43 square feet (4 square metres) and includes conference space. A 24-hour fitness centre, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Indigo Cardiff by IHG.

This 4-star Cardiff hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.
Lefel6 Bar and Restaurant – This steakhouse specialises in British cuisine and serves brunch, lunch, dinner and light fare. Reservations are required.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (GBP 19 per night); discounts available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 16.95 per person
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lefel6 Bar and Restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 43 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Lift
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 40 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 16.95 per person
  • Nearby parking fee: GBP 19.00 per night(328 ft away; open 24 hours)
  • Rollaway bed fee: GBP 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Indigo Cardiff
Hotel Indigo Cardiff
Indigo Cardiff By Ihg Cardiff
Hotel Indigo Cardiff by IHG Hotel
Hotel Indigo Cardiff an IHG Hotel
Hotel Indigo Cardiff by IHG Cardiff
Hotel Indigo Cardiff by IHG Hotel Cardiff

Hotel Indigo Cardiff by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1212 out of 1646 reviews
Rating 8 - Good. 314 out of 1646 reviews
Rating 6 - Okay. 79 out of 1646 reviews
Rating 4 - Poor. 22 out of 1646 reviews
Rating 2 - Terrible. 19 out of 1646 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel right in the center of Cardiff great location great staff Lounge on the roof was fantastic easy to get to restaurants and Cardiff Castle ball very walkable
Stayed 2 nights in Oct 2025

10/10 Excellent

Ron

Stayed 1 night in Nov 2025

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great and the Breakfast was good quality.
Stayed 1 night in Nov 2025

4/10 Poor

amy

It was 4 degrees in Cardiff and our room had the A/c on for some reason. We had to request the front desk to alter to heat and it took about 2 hours to warm up. Although I booked the hotel in far ahead in August for our Nov 21st night stay we were put in an accessible room - NOT needed or requested. There were no extra blankets and the towel warmer was broken. The mattress was dipped in the center and my partner and I rolled together constantly - I guess that was one way to keep warm. When we let the staff in the morning know about the above issues she threw it back on me and said it was my fault as I had booked the accessible room!? False. Not appreciated.
Stayed 1 night in Nov 2025

10/10 Excellent

Portia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location ,clean ,breakfast,staff, all very good ,only. 1 thing the bed is very high .
Stayed 1 night in Nov 2025

10/10 Excellent

Julie

Stayed 2 nights in Nov 2025

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a superior double room which slept 4, the room was spotless and was well furnished with good amenities. The only thing that let the room down was that there was no view out of the windows. Saying that we had a comfortable night's stay and would not hesitate to stay again.
Stayed 1 night in Nov 2025

10/10 Excellent

Sarah

Travelled with group
Location was very central, staff were friendly and helpful. Breakfast was outstanding and served in a lovely rooftop restaurant. We had a great stay
Stayed 1 night in Nov 2025

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We did not have breakfast but everything from check in to check out was excellent. The showers were particularly good and rooms decorated very tastefully and very comfortable. The complementary Welshcakes in reception were a nice touch. The hotel was centrally located on Queen street, very convenient for the Castle, shopping and Principality Statium. Definately recommended and would stay again
Stayed 2 nights in Nov 2025

6/10 Okay

Mrs Caroline

Business traveller
Liked: Cleanliness, staff & service
The directions to the hotel were useless, and the picture is misleading. For anyone walking, it's impossible to recognise the hotel from this picture. It took me 20 minutes of walking around in the dark in poor weather to find the rear entrance to the arcade that the hotel is in. Please change the welcome email to say that the arcade is opposite Boots and between Monmouthshire Building Society and Hays Travel. Then I had problems with the electricity in my room which stopped working TWICE which was inconvenient. The hotel team did sort me out with a different room but they also admitted that my first room was known to have electrical problems - that's not good enough, having electricity is a basic requirement in a hotel room in 2025.
The entrance to the hotel is nothing like the photo in the description. It's between two shops in this Cardiff shopping street.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor and amenities. Great staff and service. Perfect location. All in all a great stay.
Stayed 1 night in Nov 2025

8/10 Good

Glan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was cold reported to staff and told to let Hotels.com know on here for a refund
Stayed 1 night in Oct 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities
Central Cardiff, clean and quiet. Very reasonable rates.
Stayed 1 night in Oct 2025

10/10 Excellent

steven

Stayed 1 night in Nov 2025

10/10 Excellent

Ozioma

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay Lovely boutique decor Amazing staff
Stayed 2 nights in Sep 2025

10/10 Excellent

Sam

Stayed 1 night in Nov 2025

10/10 Excellent

Petra

Stayed 1 night in Nov 2025

10/10 Excellent

Satvinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very good, bathroom was in good shape.
Stayed 1 night in Oct 2025

8/10 Good

Duncan

Stayed 4 nights in Nov 2025

6/10 Okay

Chloe

Liked: Cleanliness, staff & service
Staff were lovely and breakfast had great variety. The fridge in our room was warm which was disappointing as it was one of the reasons we chose to stay in this hotel. Also experienced a strange knocking noise from the air conditioning unit throughout the night despite it being off which impacted sleep quality.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities
Reception staff were lovely, room was great very clean plenty of space. Lovely bar on the 6th floor and hotel is very central.
Stayed 1 night in Nov 2025

10/10 Excellent

Emma Louise

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was incredible. The location was perfect, so central to everything! The building felt very secure, and the rooms were spotless! Staff went above and beyond to accommodate us after an early flight. Really couldn’t fault it and will definitely be back next time I’m visiting Cardiff
Stayed 2 nights in Nov 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Callum on reception was amazing. So friendly and so helpful, even when it was busy and customers were complaining. He remained professional and a credit to the hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, amenities
Clean room and friendly helpful staff will stay again
Stayed 1 night in Nov 2025

10/10 Excellent

Andrea

Stayed 1 night in Nov 2025