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Mercure Newport Hotel

4.0 star property

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Photo gallery for Mercure Newport Hotel

Breakfast, lunch and dinner served
Reception
Meeting facility
Exterior
Shower, eco-friendly toiletries, hair dryer, towels

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Bar
  • 24/7 front desk

Explore the area

View in a map
Chartist Tower, Upper Dock Street, Newport, Wales, NP201DW
  • Place, Newport Transporter Bridge
    ‪3 min drive‬
  • Place, Celtic Manor Resort Golf Club
    ‪7 min drive‬
  • Place, Tredegar House
    ‪7 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪51 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 1 Double Bed

9.6 out of 10
Exceptional
(36 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds

Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 2 Single Beds

8.6 out of 10
Excellent
(7 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed (Privilege)

Egyptian cotton sheets, premium bedding, Select Comfort beds

Superior Room, 1 Double Bed (Privilege)

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Egyptian cotton sheets, premium bedding, Select Comfort beds

Junior Suite, 1 Double Bed with Sofa bed

9.4 out of 10
Exceptional
(9 reviews)
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed, City View

Shower, eco-friendly toiletries, hair dryer, towels

Standard Double Room, 1 Double Bed, City View

  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds

Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 2 Single Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 17 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 1 Double Bed

9.4 out of 10
Exceptional
(36 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible | Egyptian cotton sheets, premium bedding, Select Comfort beds

Standard Room, 1 Double Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

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Front of property – evening/night

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includes taxes & fees
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About this property

Mercure Newport Hotel

Eco-certified hotel with 24-hour fitness centre and 24-hour front desk
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include conference space, dry cleaning and a 24-hour front desk. Housekeeping is available on request.
Mercure Newport Hotel offers 135 accommodations with a safe and coffee/tea makers. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 50-inch Smart televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of Mercure Newport Hotel's great location. During your stay, you're just a quick walk from Friars Walk Newport. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Amenities include a front desk safe, 4 meeting rooms and conference space
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • 6 minutes by car from Newport Transporter Bridge and 6 minutes from University of Wales-Newport
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 2099 square feet (195 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and dry cleaning/laundry services are also featured at the eco-certified Mercure Newport Hotel. A complete renovation of Mercure Newport Hotel was completed in February 2022.

This 4-star Newport hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
NP20 Bar & Kitchen – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (GBP 15 per night)

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • NP20 Bar & Kitchen

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,099 square feet of conference space
  • 4 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 15 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1966
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Renovated entire property - February 2022
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.95 per person
  • Nearby parking fee: GBP 15.00 per night(984 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

Property is also known as

Mercure Newport Hotel Hotel
Mercure Newport Hotel Newport
Mercure Newport Hotel Hotel Newport
Mercure Newport Hotel (Opening April 2020)

Mercure Newport Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 604 out of 883 reviews
Rating 8 - Good. 176 out of 883 reviews
Rating 6 - Okay. 56 out of 883 reviews
Rating 4 - Poor. 24 out of 883 reviews
Rating 2 - Terrible. 23 out of 883 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

michael, Staten Island

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel very clean staff was great lots of places to eat and shop.
Stayed 1 night in Jul 2025

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great welcome, lovely stay

Very clean, though option available to skip a clean if you wanted (for eco purposes). Great welcome on arrival and at breakfast time. Amazing staff, one spotted my kid reading his comic at breakfast and made a point of letting us know there was a comic book fair being held in the hotel that day. My son and I would definitely be happy to stay here again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick break

Central . Right by the theatre bus station and train station. Good room . Good staff and good breakfast
Stayed 1 night in Jun 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. My room was clean and bright. However it was a twin room and the bottom sheet did not tuck in under the mattress. This led to the bottom sheet and the mattress cover sliding down the bed when I sat to read or watch tv. It really wasn’t very satisfactory. Tdining
Stayed 1 night in Jun 2025

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and quite hotel well located near the train station.
Stayed 1 night in Jun 2025

10/10 Excellent

Cecilia

Business traveller
Liked: Amenities, property conditions & facilities
Fabulous hotel in a deprived area. Staff were extremely friendly and helpful. Room size generous with good amenities. Restaurant and bar excellent. Outside of the hotel Newport is dirty and deprived with no tourist experiences. Only positive is the short train rides to Cardiff and Bristol
Stayed 4 nights in Jun 2025

10/10 Excellent

Mathew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Epic and the staff were brilliant, thank you
Stayed 1 night in Jun 2025

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to say lovely hotel would definitely recommend
Stayed 1 night in Jun 2025

10/10 Excellent

Nidhi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Best hotel for the price! Our kids loved their stay in the junior suite of the hotel..
Stayed 1 night in Jun 2025

2/10 Terrible

Tom

Stayed 1 night in Jun 2025

10/10 Excellent

Olufunmilayo Yetunde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Near the train station and town centre. Just what I needed.
Stayed 1 night in Jun 2025

6/10 Okay

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An early start in the morning

Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was modern, clean and comfortable. Ultimately like any hotel it’s just a building; however, what sets this building apart is the staff. We stayed two nights and from the outset we were made to feel like old returning friends. Special mention goes to restaurant staff Nathan, Bessy and Coulay (I guarantee that I’ve misspelt that), also to night desk staff member Andrew. If I have need of a hotel in Newport again I can’t imagine choosing anywhere else. Great service.
Stayed 2 nights in Jun 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a lovely stay in the hotel. Near to shops and restaurant highly recomended.
Stayed 1 night in Jun 2025

4/10 Poor

Gareth

Liked: Staff & service
Disliked: Cleanliness
Where do I start.... Checked into room 805 first thing I noticed was the desk was broke, the bed had a hair under the duvet. The toilet holder in the bathroom was loose(thought it was going to fall off at one point). Curtains were dirty and had stains on them. For £168.30 (2 nights) it was nowhere near worth the stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Martin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room and staff very friendly, room was unbearably hot and AC only went down to 19 degrees.
Stayed 3 nights in Jun 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay for a sporting event

Stayed here before and got the great service previously. Staff excellent.Location great.Nice rooms.
Stayed 1 night in May 2025

8/10 Good

Raj

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast could have been served earlier as I needed to leave at 7am to catch a train.
Stayed 2 nights in May 2025

10/10 Excellent

Nia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean hotel. Good central location
Stayed 1 night in May 2025

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern rooms with attentive staff working on reception
Stayed 1 night in May 2025

10/10 Excellent

Callum

Stayed 1 night in May 2025