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Novotel Cardiff Centre

4.0 star property

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Photo gallery for Novotel Cardiff Centre

Exterior
Interior
Building design
Junior Suite, 1 Queen Bed with Sofa bed, Balcony | In-room safe, desk, laptop workspace, blackout curtains
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Schooner Way, Atlantic Wharf, Cardiff Bay, Cardiff, Wales, CF10 4RT
  • Place, Utilita Arena Cardiff
    ‪9 min walk‬
  • Place, Cardiff Castle
    ‪17 min walk‬
  • Place, Cardiff Bay
    ‪20 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪32 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Executive Room, 1 Queen Bed with Sofa bed

7.0 out of 10
Good
(7 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Queen Bed

8.0 out of 10
Very good
(16 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Balcony

Junior Suite, 1 Queen Bed with Sofa bed, Balcony | In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 Queen Bed with Sofa bed, Balcony

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Queen Bed, Balcony

Junior Suite, 1 Queen Bed, Balcony | In-room safe, desk, laptop workspace, blackout curtains

Junior Suite, 1 Queen Bed, Balcony

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 Double Bed with Sofa bed, Balcony

Suite, 1 Double Bed with Sofa bed, Balcony | In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Double Bed with Sofa bed, Balcony

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(62 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Novotel Cardiff Centre

This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a snack bar/deli are on-site. Housekeeping is available on request.
Novotel Cardiff Centre offers 138 accommodations with laptop-compatible safes and coffee/tea makers. LCD televisions come with cable channels.

Bathrooms include a combined bath/shower unit and hairdryers. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a health club.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the breakfast at Novotel Cardiff Centre. During your stay, you're just a quick walk from University of South Wales, Cardiff Campus. Free WiFi in public areas, a full-service spa and an indoor pool are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the pool
  • Just a 3-minute drive from Cardiff Bay and a few minutes from Cardiff Castle
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
Novotel Cardiff Centre offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 2259 square feet (210 square metres) and includes a conference centre. The business-friendly Novotel Cardiff Centre also features tour/ticket assistance, a garden, and concierge services. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4-star Cardiff hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Elements – This brasserie serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Secured parking on site (GBP 24 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 18 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Elements

Things to do

  • Full-service spa
  • Health club
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 11 meeting rooms
  • Conference centre (2,259 square foot of space)

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 18.00 per person
  • Airport shuttle fee: GBP 30 per vehicle (one-way)
  • Secured self-parking fee: GBP 24.00 per night
  • Pet fee: GBP 15.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Novotel Cardiff Centre
Novotel Hotel Cardiff Centre
Cardiff Novotel
Hotel Accor Cardiff Centre
Novotel Cardiff Centre Hotel Cardiff
Novotel Cardiff Centre Wales
Novotel Cardiff Centre Hotel
Novotel Cardiff Centre Hotel
Novotel Cardiff Centre Cardiff
Novotel Cardiff Centre Hotel Cardiff

Novotel Cardiff Centre Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 415 out of 1003 reviews
Rating 8 - Good. 278 out of 1003 reviews
Rating 6 - Okay. 171 out of 1003 reviews
Rating 4 - Poor. 94 out of 1003 reviews
Rating 2 - Terrible. 45 out of 1003 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Aaron

Stayed 2 nights in Feb 2026

6/10 Okay

Elisha

Liked: Cleanliness, staff & service, amenities
To start with, the staff were absolutely lovely. In particular the receptionist (I think her name was Ellie) was so so welcoming, friendly and helpful! The hotel was clean, facilities were great. The room its self was very large and spacious with loads of natural light. Plug sockets, a fridge, safe, iron with board and some really nice quality products in the bathroom for you to use. I can’t fault anything besides the bed itself. I honestly had a really poor nights sleep due to how firm and uncomfortable the bed was to the point I woke up early and debated leaving sooner. I ended up folding the duvet in half and trying to go back to sleep on top of this to add more cushioning underneath. I would stay again but would maybe book a different kind of room to see if this was the same issue throughout. Overall the hotel and staff were fantastic but the bed was not suitable at all and very uncomfortable. I would recommend the children’s play area and games corner me moved somehow as it looks a little crowded when arriving
Stayed 1 night in Feb 2026

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service, amenities
Good location , friendly staff , the only disappointment was the Sauna was out of order
Stayed 1 night in Feb 2026

10/10 Excellent

Paul

Stayed 4 nights in Feb 2026

8/10 Good

Jane

Liked: Cleanliness, amenities, property conditions & facilities
It was all okay, nothing outstanding.
Stayed 2 nights in Feb 2026

6/10 Okay

Suzannah

Liked: Staff & service
The room was clean but poorly maintained, water stains on ceiling, the seals around shower were black and shower blocked so the water wouldn’t go down, very noisy air conditioning
Stayed 1 night in Feb 2026

10/10 Excellent

Kawal

Stayed 1 night in Feb 2026

10/10 Excellent

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
Great location in the city .Clean rooms friendly staff and room was available to check in before 3pm
Stayed 1 night in Feb 2026

10/10 Excellent

Chi Ho

Stayed 1 night in Feb 2026

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, amenities
My son and his partner stayed here for her birthday on the 13th of February, had a beautiful time, creating some really special memories. The staff were apparently amazing — welcoming, attentive, and genuinely helpful throughout their stay. They especially appreciated the lovely play area for the baby, which made the visit even more enjoyable and relaxed. My son said he would highly recommend this hotel, even above some of the more expensive options in the area. Definitely give this one a go.
Stayed 1 night in Feb 2026

10/10 Excellent

Daniel

Stayed 1 night in Feb 2026

10/10 Excellent

Anna

Stayed 1 night in Feb 2026

10/10 Excellent

Gary

Stayed 1 night in Feb 2026

4/10 Poor

Tori

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Room was neglected, dirty, dusty and smelt bad. Whole walk to room felt very tired and unkempt. Strong smell of a ‘herby substance’ throughout corridors on our floor and a friends floor too…
Stayed 2 nights in Jan 2026

6/10 Okay

Ioana

Travelled with family and small children
Liked: Cleanliness
The hotel staff and overall experience were good. Rooms were very clean and spacious however slightly outdated for a 4 star hotel , coukd benefit from modernisation. The restaurant looked pretty nice but the food for a 4 star hotel was a bit disappointing, I expected a bit more .The swimming pool water seemed overly chlorinated which made our experience less enjoyable as this was one of our main reason why we chosed this hotel for our kids to enjoy the pool as had a shallow entrance and jacuzzi there but unfortunately we could not stay to long there as was slightly irritating the smell. They should test regularly the PH and Chlorine level in the water.
Stayed 2 nights in Feb 2026

8/10 Good

Huw

Stayed 3 nights in Feb 2026

10/10 Excellent

Ceri

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room. Staff were very welcoming. Had a good stay
Stayed 2 nights in Feb 2026

10/10 Excellent

Thomas

Stayed 1 night in Jan 2026

10/10 Excellent

Iestyn

Stayed 1 night in Dec 2025

6/10 Okay

Stephen

Stayed 2 nights in Jan 2026

4/10 Poor

Bethan

Rooms and corridors in need of decoration. Skirting Boards not well maintained making the room and hallway appear rundown
Stayed 1 night in Jan 2026

2/10 Terrible

Lewis

Travelled with partner
Disliked: Amenities, property conditions & facilities
Poor service and facilities.
Stayed 2 nights in Jan 2026

4/10 Poor

Nicola

Liked: Cleanliness, staff & service
Disliked: Amenities
Wouldn’t have given this hotel 4 stars. Sauna, steam room and hot tub were not hot. Weren’t told prior to changing that we needed a padlock for the lockers. Room was dated and the heating in the room not very warm. After breakfast our key card didn’t work so needed to get reception to fix this and there wasn’t any apology for the inconvenience. Breakfast was underwhelming.
Stayed 1 night in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Excellent breakfast
Stayed 1 night in Jan 2026

4/10 Poor

Graeme

No shampoo / wash in bathroom. Bath towels advertised for premium room, but not there. Average rating, not rushing to book again.
Stayed 1 night in Jan 2026