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Vale Resort

4.0 star property

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Photo gallery for Vale Resort

Exterior
Exterior
Indoor pool
2 restaurants, breakfast served
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Restaurant

Explore the area

View in a map
Hensol Park, Hensol, Pontyclun, Wales, CF72 8JY
  • Place, Llantrisant Castle
    ‪6 min drive‬
  • Place, The Royal Mint Experience
    ‪12 min drive‬
  • Place, St. Fagans National Museum of History
    ‪13 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪22 min drive‬

Room options

View all photos for Executive Room - Balcony

Executive Room - Balcony | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Executive Room - Balcony

8.6 out of 10
Excellent
(9 reviews)
  • 32 sq m
  • Golf view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room - No Balcony

Executive Room - No Balcony | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Executive Room - No Balcony

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Terrace/patio

Standard Double Room

9.2 out of 10
Wonderful
(42 reviews)
  • 20 sq m
  • Resort view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

Shower, free toiletries, hair dryer, towels

Standard Twin Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Resort view
  • Sleeps 2
  • 2 Single Beds

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About this property

Vale Resort

Family-friendly hotel with 2 restaurants and full-service spa
2 restaurants, a full-service spa and a golf course are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, an indoor pool, 3 bars/lounges and a fitness centre are on-site.
Vale Resort offers 143 accommodations with a safe and coffee/tea makers. 32-inch flat-screen televisions come with digital channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts. An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Vale Spa has 20 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Vale Resort. During your stay, you'll be close to Llantrisant Castle. Free WiFi in public areas, free valet parking and 2 restaurants are available.
  • Free WiFi
  • Free valet parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with facials, manicures and pedicures or massages at Vale Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a golf course, 3 outdoor tennis courts and a gym
  • 5 minutes by car from Llantrisant Castle and 9 minutes from The Royal Mint Experience
Vale Resort offers its guests a full-service spa, a golf course, and outdoor tennis courts. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and meeting rooms. An indoor pool, a hot tub, and a fitness centre are also featured at the family-friendly Vale Resort. Valet parking is free.

This 4-star Pontyclun hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 10 AM and at the weekend from 7:30 AM to 10:30 AM.
Vale Resort has 2 restaurants serving breakfast, lunch and dinner.
Champagne Bar – On-site Champagne bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • Buffet breakfast available for a fee 7 AM to 10 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 18.95 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe

Restaurants on site

  • Champagne Bar

Things to do

  • 3 outdoor tennis courts
  • 36-hole golf course
  • Children's club
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Gym
  • Hot tub
  • Indoor pool
  • Racquetball/squash
  • Sauna
  • Steam room

Family friendly

  • Children's club (surcharge)
  • In-room babysitting
  • In-room cot
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1998
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 18.95 per person
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Vale Pontyclun
Vale Resort Pontyclun
Vale Resort
Vale Resort Hotel
Vale Resort Pontyclun
Vale Resort Hotel Pontyclun

Vale Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 573 out of 1001 reviews
Rating 8 - Good. 273 out of 1001 reviews
Rating 6 - Okay. 96 out of 1001 reviews
Rating 4 - Poor. 37 out of 1001 reviews
Rating 2 - Terrible. 22 out of 1001 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was excellent and WiFi brilliant. Bed comfy but pillows too hard. Staff friendly apart from bar. Bar was not good. Expensive, cold, uncomfortable, unwelcoming. Also the good bar was closed! Breakfast ok.
Stayed 1 night in Oct 2025

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large spacious room which was clean and comfortable
Stayed 1 night in Sep 2025

8/10 Good

Saleem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice location

nice location friendly staff nice room and very nice breakfast
Stayed 1 night in Sep 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel with nice spa gym and swimming pool. Set in extensive grounds with two golf courses. Great breakfast too.
Stayed 1 night in Oct 2025

6/10 Okay

Robin

Liked: Staff & service
Stayed 2 nights in Oct 2025

6/10 Okay

Nigel

Liked: Cleanliness, staff & service, room comfort
Room was not good. Bedside lights didn't work. Wardrobe door was hanging of the hinges. Carpet was old. Paintwork was in need of attention. Walls were all marked. Bathroom was clean and bed was comfortable. Dinner in the restaurant was excellent. Breakfast could have been better. Spa was good. Wouldn't book again, there were too many negatives.
Stayed 1 night in Oct 2025

6/10 Okay

Ben

Stayed 1 night in Oct 2025

10/10 Excellent

C

Stayed 1 night in Oct 2025

10/10 Excellent

Sian

Stayed 1 night in Sep 2025

6/10 Okay

Steve

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel and Staff very nice but wasn’t very happy with the room i got of all the rooms looking over golf course or woods i got a room with a wall in front of me and very noisy A/C units beneath the room so couldn’t have the door open.
Stayed 2 nights in Sep 2025

8/10 Good

Deryth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Sep 2025

6/10 Okay

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Good golf course. Staff very friendly and helpful. For the price the hotel lacked finishing touches: minimum toiletries and room extras, no quiet lounge for residents.
Stayed 4 nights in Sep 2025

6/10 Okay

Marc

Liked: Room comfort
Initially ignored by the receptionist, despite standing there waiting to be greeted and booked in. Booked a double room and was given a twin room. Had dinner in the restaurant, which was busy and had to wait over an hour for our mains. The food was very good, though. Overall, we would not come here again.
Stayed 1 night in Sep 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Wynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very friendly and everywhere was clean and tidy. If you were later than 09.00 am for breakfast, the choice was not so good than if you had turned up earlier, that was our feeling. The Saturday evening meal was not totally satisfactory because there was not enough staff and we booked a table at 20.30 but did not eat until 21.45. The server did his best but was over powered with the demands of trying to keep up with the orders. Maybe the kitchen staff were understaffed as well. On Sunday morning breakfast we heard staff saying we have no more cutlery left . If Saturday night is the busiest dining night, then adequate staff should be available. We were very tolerant and could have made a big fuss and refused to pay for the service we received, however we felt sorry for the person involved who was trying to cope under difficult circumstances
Stayed 2 nights in Sep 2025

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel so glad we found this place. Would 100% stay here again.
Stayed 1 night in Sep 2025

10/10 Excellent

Heather Ann

Liked: Cleanliness
Stayed 6 nights in Sep 2025

10/10 Excellent

Janine

Stayed 1 night in Sep 2025

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Serina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

We just wanted some alone time, enjoyed some time in the pool facilities
Stayed 1 night in Sep 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service

Good for golf and functions but not for couples

Staff at this hotel were really helpful, we asked to move room because of noise and they did this immediately. The hotel seems to cater for golfers and functions so it was busy and noisy, one bar area not open and no room in restaurant for dinner. Also our first room right over a function room and unbearably noisy and we were moved to an accessible room which needed some work
Stayed 1 night in Sep 2025

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely resort amazing breakfast cracking well worth it
Stayed 1 night in Sep 2025

10/10 Excellent

MARTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
About the best service you’ll get in Wales. Premium property.
Stayed 3 nights in Sep 2025

6/10 Okay

Sylvia

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The experience was spoilt by a lack of hot water in the bathroom. It had been raining heavily and we were soaked through, only to find that we couldn't have a hot shower before dinner. I've stayed in many hotels and this was the first time this has happened. It meant going down to dinner feeling grubby, which took the shine off the experience.
Stayed 1 night in Sep 2025