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Carlisle Station Hotel, Sure Hotel Collection by BW

3.0 star property

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Photo gallery for Carlisle Station Hotel, Sure Hotel Collection by BW

Front of property
Pub
Suite, 1 Double Bed, Non Smoking | Desk, iron/ironing board, Internet, bed sheets
Spa
English breakfast for a fee on weekends

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Restaurant
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
Court Square, Carlisle, England, CA1 1QY
  • Place, Carlisle Cathedral
    ‪8 min walk‬
  • Place, The Sands Centre
    ‪12 min walk‬
  • Place, Carlisle Castle
    ‪12 min walk‬
  • Airport, Carlisle (CAX)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking | Desk, iron/ironing board, Internet, bed sheets

Standard Room, 1 Single Bed, Non Smoking

8.6 out of 10
Excellent
(22 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Desk, iron/ironing board, Internet, bed sheets

Suite, 1 Double Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, Internet, bed sheets

Standard Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(48 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Desk, iron/ironing board, Internet, bed sheets

Standard Room, 2 Single Beds, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room with Double Bed-Non-Smoking

Desk, iron/ironing board, Internet, bed sheets

Standard Room with Double Bed-Non-Smoking

  • Sleeps 2

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, iron/ironing board, Internet, bed sheets

Standard Room, 2 Single Beds, Non Smoking

  • Sleeps 2

View all photos for Executive Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

Executive Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds) | Desk, iron/ironing board, Internet, bed sheets

Executive Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Carlisle Station Hotel, Sure Hotel Collection by BW

Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, conference space and a 24-hour front desk are on-site.
Carlisle Station Hotel, Sure Hotel Collection by BW offers 70 accommodations with coffee/tea makers and a hairdryer. 32-inch LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Housekeeping is provided on a daily basis.
Our customers tell us they can't get enough of Carlisle Station Hotel, Sure Hotel Collection by BW's great location. During your stay, you're just a quick walk from Green Market. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Enjoy a meal at the buffet restaurant or drinks at the pub
  • English breakfast served weekends for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, meeting rooms and conference space
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Carlisle Cathedral and AMF Bowling
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 54 square feet (5 square metres) and includes conference space. The business-friendly Carlisle Station Hotel, Sure Hotel Collection by BW also features coffee/tea in common area, express check-out, and a front desk safe. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Carlisle hotel is smoke free.

For a fee, guests can enjoy a English breakfast on weekends from 7:30 AM and 9:30 AM.
Breakfast Room – On-site buffet restaurant.
Main Bar – On-site pub. Open daily.

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (GBP 12 per day)
  • Limited on-site self parking

Food and drink

  • Weekend English breakfast available 7:30 AM to 9:30 AM for a fee: GBP 10 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Breakfast Room
  • Main Bar

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 54 square feet of conference space
  • Meeting rooms

Accessibility

  • Lift

More

  • 3 floors
  • Banquet hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 10 per person
  • Self-parking fee: GBP 12 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Carlisle Hallmark
Carlisle Hallmark Hotel
Hallmark Carlisle
Hallmark Carlisle Hotel
Hallmark Hotel Carlisle
Hotel Hallmark Carlisle
Hallmark Hotel Carlisle
Carlisle Sure Hotel Collection by Best Western
Carlisle Station Hotel, Sure Hotel Collection by BW Hotel
Carlisle Station Hotel, Sure Hotel Collection by BW Carlisle

Carlisle Station Hotel, Sure Hotel Collection by BW Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 316 out of 1002 reviews
Rating 8 - Good. 350 out of 1002 reviews
Rating 6 - Okay. 172 out of 1002 reviews
Rating 4 - Poor. 96 out of 1002 reviews
Rating 2 - Terrible. 68 out of 1002 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ronald

Stayed 1 night in Feb 2026

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Very polite staff. Explained everything well. Allowed me an early checkin as room was ready.
Stayed 1 night in Feb 2026

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities
Cheap hotel and, for the money, it’s great.
Stayed 1 night in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless & staff were friendly & helpful.
Stayed 1 night in Feb 2026

8/10 Good

M

Liked: Cleanliness, staff & service
Theroom was clean & tidy.
Stayed 1 night in Feb 2026

10/10 Excellent

Patrick

Liked: Cleanliness, property conditions & facilities
Great hotel, great location & so close to the station for easy access. Staff very helpful & couteous.
Stayed 1 night in Jan 2026

8/10 Good

kenneth

Liked: Cleanliness, staff & service
All staff where good
Stayed 3 nights in Feb 2026

4/10 Poor

Sophie

Staff were perfect no fault at all with how they treated us, however the room had cracks on the skirting boards, dirt and a random plug under the bed and the bathroom door would not lock at all
Stayed 2 nights in Feb 2026

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff - Donna - was very caring and friendly. You don’t get this special service even in a 5 star hotel.
Stayed 1 night in Feb 2026

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities
Everywhere was very Clean, room.was lovejy and warm, staff were very pleasant, breakfast was great. Great loaction, cant fault the hotel. Great value, will certainly stay again when visiting Carlisle
Stayed 2 nights in Feb 2026

4/10 Poor

Joseph

Stayed 2 nights in Feb 2026

6/10 Okay

Cara

Liked: Cleanliness, amenities
Having read some of the previous reviews, I arrived with managed expectations. On the pro side, the staff were very friendly, the location very convenient and surprisingly quiet, and the bed comfortable. On the con side, the carpet and furniture (and even the floor boards) were worn, the bathroom was cold, and the shower confusing. It looks like some of the other rooms have been renovated, so with a little extra care, this could be a nice place to stay.
Stayed 2 nights in Feb 2026

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, amenities
Good location, dated facilities but clean and decent.
Stayed 1 night in Jan 2026

4/10 Poor

lindsey

Stayed 1 night in Jan 2026

10/10 Excellent

Fraser

Stayed 1 night in Jan 2026

8/10 Good

Derek

Liked: Cleanliness, staff & service, amenities
Central location
Stayed 1 night in Jan 2026

10/10 Excellent

Yvonne

Liked: Cleanliness, amenities, property conditions & facilities
Friendly reception staff, room very clean and comfortable, good nights sleep
Stayed 1 night in Jan 2026

10/10 Excellent

Sajid

Stayed 3 nights in Jan 2026

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities
Great size of room and quiet too....lovely clean smell .....staff very helpful will stay again.....
Comfortable bed and large room and bathroom
Handy to station but no noise could be heard
Stayed 2 nights in Jan 2026

8/10 Good

David

Travelled with group
A central location in the City. The hotel is close to the rail station. The twin room was comfortable. The standout feature was the friendly and helpful staff.
Stayed 1 night in Jan 2026

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Clean and comfortable
Stayed 1 night in Jan 2026

6/10 Okay

Irene

Liked: Cleanliness, staff & service
Nice room lovely staff
Stayed 1 night in Jan 2026

8/10 Good

William

Stayed 2 nights in Jan 2026

8/10 Good

Kevin

Stayed 1 night in Jan 2026

8/10 Good

Danny

Liked: Cleanliness
Exactly what I expected for the price paid. Friendly staff and comfortable room.
Stayed 1 night in Dec 2025