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Ox Hotel Carlisle

3.0 star property

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Standard Double Room | Iron/ironing board, free WiFi, bed sheets
Exterior
Reception
Combined shower/bathtub, towels
Fitness facility

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Gym
  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
HIlltop Heights, London Rd, Carlisle, England, CA1 2NS
  • Place, University of Cumbria
    ‪11 min walk‬
  • Place, Brunton Park
    ‪16 min walk‬
  • Place, Carlisle Cathedral
    ‪3 min drive‬
  • Airport, Carlisle (CAX)
    ‪16 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Iron/ironing board, free WiFi, bed sheets

Standard Double Room

8.2 out of 10
Very good
(97 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | Iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Iron/ironing board, free WiFi, bed sheets

Triple Room

8.0 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

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About this property

Ox Hotel Carlisle

This hotel features a fitness centre, a bar/lounge and a 24-hour front desk. WiFi in public areas is free.
Ox Hotel Carlisle offers 111 accommodations. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include a combined bath/shower unit. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they enjoy the helpful staff at Ox Hotel Carlisle. During your stay, you're just a quick walk from Carlisle Masjid. You'll find features such as free WiFi in public areas, plus a gym and a bar.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • On-site recreation includes a gym
  • Within a 15-minute walk of Carlisle Masjid and University of Cumbria
Ox Hotel Carlisle offers its guests a fitness centre. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge.
For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 9:00 AM and at the weekend from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 7.99 per person
  • A bar/lounge

Things to do

  • Billiards/pool table
  • Gym
  • Table tennis

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Restaurant

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 7.99 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

Property is also known as

Hilltop Hotel
Ox Hotel Carlisle Hotel
Ox Hotel Carlisle Carlisle
Ox Hotel Carlisle Hotel Carlisle

Ox Hotel Carlisle Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 169 out of 594 reviews
Rating 8 - Good. 198 out of 594 reviews
Rating 6 - Okay. 114 out of 594 reviews
Rating 4 - Poor. 55 out of 594 reviews
Rating 2 - Terrible. 58 out of 594 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Maria

Liked: Staff & service, room comfort
The staff were exceptionally friendly and helpful. The hotel had a few things that looked tired or needed fixing like a light on the stairs and lots of potholes in the carpark. Didn’t have breakfast. The room was clean and warm as was the rest of the hotel. There was a small step into the bathroom that was easy to trip on and some boxing by the foot of the foot that was the same.
Stayed 4 nights in Dec 2025

4/10 Poor

Dean

On arrival at 3pm we were told our rooms weren't ready which was alarming as we had a show to
Stayed 1 night in Dec 2025

2/10 Terrible

Sonia

Disliked: Cleanliness, staff & service, amenities
The King size beds or the double bed was just 2 single beds pushed together . No soap in the bathroom, no plug in the sink., The bar was occupied by none resident people who took all the comfortable seats leaving just wooden uncomfortable stools. for us The bar had no staff to Only 1 lady who was running back and forward from bar ro receptions. we had one drink and left as we were not going wait to be severed. Breakfast well it was meant to start at 8am ,a plate of beans and tomato's came out 8:10 5 mins later some eggs cam out, we than had to go back each time to get sausages .ash brown and bacon . many guest had to wat for another dish of eggs to be cooked . It really not what I would say a good service as only had one cook who did everything no other staff. to be honest I have stayed at many hotels all over the UK and around the world and this hotel was the worst we have stayed in . you cut back on staff and you end up with a real bad hotel. Trip adviser should be told about what I call the Hotel to avoid at all cost.. The Breakfast came in drib and drabs and the hot plate was not even cleaned from the day before . you really need to ke stock of what I am sayingtal
Stayed 1 night in Dec 2025

6/10 Okay

Joanne Alice

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Much improved from my last stay as was given room 82 and the top floor that was large, comfortable and clean
Room 82 top fly
Bathroom room 82
View from the window of room 82
Stayed 1 night in Dec 2025

4/10 Poor

Gulfam

Disliked: Cleanliness, staff & service, amenities
Yes the room was full of stunk and bad smell and when I asked the staff to change they start moaning about that, I asked for room service and they told me sorry they can’t because they are short staffed! Poor experience
Stayed 2 nights in Dec 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t av breakfast
Stayed 4 nights in Dec 2025

8/10 Good

Monika

Nice room , fantastic shower room , lovely service. Amazing value for money. Highly recommend.
Stayed 2 nights in Dec 2025

6/10 Okay

Andrey

Stayed 1 night in Sep 2025

4/10 Poor

Jasmine

Room was unclean dust everywhere Spillages up walks and on furniture.
Stayed 1 night in Dec 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities
The staff were very friendly the room was clean and tidy and quiet the only issue was that the curtains at the windows were not long enough so light shone in all night
Stayed 5 nights in Nov 2025

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff as always and near to all amenities
Stayed 4 nights in Dec 2025

10/10 Excellent

Sue

Liked: Staff & service, amenities
All very good and nice and warm .
Stayed 1 night in Dec 2025

8/10 Good

Andrew

Liked: Cleanliness
Enjoyed my stay
Stayed 4 nights in Nov 2025

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Very clean a lovely comfortable double room and very helpful staff.
Stayed 1 night in Nov 2025

10/10 Excellent

farzad

Stayed 1 night in Nov 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Top friendly staff as always
Stayed 4 nights in Nov 2025

4/10 Poor

George

Disliked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, amenities
Being near to the centre
Stayed 1 night in Nov 2025

4/10 Poor

tony

Stayed 2 nights in Nov 2025

10/10 Excellent

William

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff fantastic everywhere around accessible
Stayed 4 nights in Nov 2025

4/10 Poor

Afeefa

Disliked: Cleanliness, amenities, property conditions & facilities
I was not happy with their service
Stayed 1 night in Nov 2025

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities
Nice clean warm room..clean bedding and towels ..plenty hot water for a deep bath..excellent price
Stayed 1 night in Nov 2025

4/10 Poor

paul

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property in dire need of refurbishing. Some undesirable people hanging around. Not enough staff on duty
Stayed 2 nights in Nov 2025

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
All of it was good
Stayed 5 nights in Nov 2025