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The Ivy Bush Royal Hotel By Compass Hospitality

3.0 star property

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Photo gallery for The Ivy Bush Royal Hotel By Compass Hospitality

IVY Suite | 5 bedrooms, desk, free WiFi, bed sheets
Reception
Lobby lounge
Terrace/patio
Lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Business services

Explore the area

View in a map
11 Spilman Street, Carmarthen, Wales, SA31 1LG
  • Place, Carmarthen Castle
    ‪3 min walk‬
  • Place, Carmarthen Heritage Centre
    ‪8 min walk‬
  • Place, King Street Gallery
    ‪9 min walk‬

Room options

View all photos for Standard Double Room, 1 Double Bed

5 bedrooms, desk, free WiFi, bed sheets

Standard Double Room, 1 Double Bed

7.8 out of 10
Good
(20 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

5 bedrooms, desk, free WiFi, bed sheets

Standard Twin Room

7.0 out of 10
Good
(4 reviews)
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room Single Use, 1 Double Bed

Standard Double Room Single Use, 1 Double Bed | 5 bedrooms, desk, free WiFi, bed sheets

Standard Double Room Single Use, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Family Quadruple Room, Multiple Beds

5 bedrooms, desk, free WiFi, bed sheets

Family Quadruple Room, Multiple Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Triple Room, 3 Single Beds

Standard Triple Room, 3 Single Beds | 5 bedrooms, desk, free WiFi, bed sheets

Standard Triple Room, 3 Single Beds

8.8 out of 10
Excellent
(3 reviews)
  • 40 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Single Room, 1 Single Bed

5 bedrooms, desk, free WiFi, bed sheets

Standard Single Room, 1 Single Bed

8.0 out of 10
Very good
(4 reviews)
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double or Twin Room, 1 Bedroom

5 bedrooms, desk, free WiFi, bed sheets

Standard Double or Twin Room, 1 Bedroom

7.8 out of 10
Good
(9 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Family Quadruple Room, Multiple Beds

5 bedrooms, desk, free WiFi, bed sheets

Family Quadruple Room, Multiple Beds

  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

View all photos for Deluxe Double Room, 1 Queen Bed

5 bedrooms, desk, free WiFi, bed sheets

Deluxe Double Room, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed

5 bedrooms, desk, free WiFi, bed sheets

Executive Double Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Garden Suite

Garden Suite | Living area | Flat-screen TV

Garden Suite

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for IVY Suite

IVY Suite | 5 bedrooms, desk, free WiFi, bed sheets

IVY Suite

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

The Ivy Bush Royal Hotel By Compass Hospitality

Hotel with free parking, 4-minute walk to Carmarthen Castle
Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Other amenities include 24-hour room service, laundry facilities and a 24-hour front desk.
The Ivy Bush Royal Hotel By Compass Hospitality offers 70 accommodations with a hairdryer. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers. This Carmarthen hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at The Ivy Bush Royal Hotel By Compass Hospitality. During your stay, you're just a quick walk from Carmarthen Castle. Features include free WiFi in public areas, free self-parking and a free manager's reception.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include 5 meeting rooms, laundry facilities and a lift
  • Just a 4-minute walk from Carmarthen Castle and 11 minutes on foot from King Street Gallery
  • Cats and dogs welcome for a fee (restrictions apply)
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

There are 5 meeting rooms available. The Ivy Bush Royal Hotel By Compass Hospitality also features a terrace, a garden, and laundry facilities. Self parking is free.

This 3-star Carmarthen hotel is smoke free.

The hotel hosts a free manager's reception daily.
The Ivy Bush Royal Hotel By Compass Hospitality has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:30 AM to 10:00 AM on weekends; GBP 12 for adults and GBP 6.25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 5 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service

More

  • Desk
  • Heating

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 20
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 25

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12 for adults and from GBP 6.25 for children
  • Pet fee: GBP 20 per pet, per week
  • Service animals are exempt from fees
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Spilman Hotel Carmarthen
Spilman Hotel
Spilman Carmarthen
Spilman Hotel Wales/Carmarthen
Ivy Bush Royal Hotel CARMARTHEN
Ivy Bush Royal Hotel
Ivy Bush Royal CARMARTHEN
Ivy Bush Royal
Ivy Bush Royal Hotel Compass Hospitality Carmarthen
Ivy Bush Royal Hotel Compass Hospitality
Ivy Bush Royal Compass Hospitality Carmarthen
Ivy Bush Royal Compass Hospitality
Ivy Bush Royal Compass Hospit
The Ivy Bush Royal Hotel By Compass Hospitality Hotel
The Ivy Bush Royal Hotel By Compass Hospitality Carmarthen
The Ivy Bush Royal Hotel By Compass Hospitality Hotel Carmarthen

The Ivy Bush Royal Hotel By Compass Hospitality Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 171 out of 435 reviews
Rating 8 - Good. 143 out of 435 reviews
Rating 6 - Okay. 71 out of 435 reviews
Rating 4 - Poor. 27 out of 435 reviews
Rating 2 - Terrible. 23 out of 435 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room. Well decorated & maintained. Newly refurbished bathroom. Down side, lumpy uncomfortable pillows!
Stayed 1 night in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Very comfortable stay in a building that has seen better days. Not all the lighting worked in the room.
Stayed 1 night in Oct 2025

6/10 Okay

Sila

Travelled with family
Visiting
Stayed 1 night in Sep 2025

4/10 Poor

Karuna

Disliked: Cleanliness, property conditions & facilities
Room Average
Stayed 1 night in Sep 2025

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Dirty and in need of repair

So dirty and run down; stains on carpet. Filthy scum around the window, which I we couldn’t leave open as the hinges were broken. Shower curtain too long so you stood on it in the shower. Walls are so thin you can hear everyone talking in there rooms.
Stayed 1 night in Oct 2025

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
All we needed for a quick trip. Breakfast had many options.
Stayed 1 night in Sep 2025

2/10 Terrible

Steven

Disliked: Staff & service, property conditions & facilities
Unfriendly and unhelpful at reception. Corridors are so smelly. Then we went to our room and it hasn’t been cleaned! I asked for an upgrade or refund. Upgraded room was lovely but not even an apology or a suggestion of an upgrade or how to resolve. Would not recommend.
Stayed 1 night in Oct 2025

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and the free wifi worked well. The room was very clean. If I find myself in Carmarthen again, I'd be happy to stay here.
Stayed 1 night in Sep 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay, breakfast and evening meal was good would stay again .
Stayed 3 nights in Sep 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Good rooms
Stayed 1 night in Sep 2025

2/10 Terrible

Ruma

Travelled with family
Disliked: Cleanliness, staff & service, amenities
It was a convenient place for commuting. We found the staff very rude. We booked 2 rooms, which we thought would be the same size; however, one of them was good but other one was very tiny. Rooms were really hot, couldn’t keep the windows open because it was too noisy. No hand wash, also the temperature dial on the shower was unresponsive, and the shower was extremely hot. It was one of the worst hotels I have booked through Expedia.
Stayed 1 night in Sep 2025

6/10 Okay

Avril

Travelled with family
Liked: Cleanliness, staff & service
Had a pleasant stay, staff friendly and polite. Lovely breakfast and food. Disappointed with the corridor to our room, they hadn't laid down the carpet , it looked awful and cold. Disappointed with the shower also, the water wasnt hot, cold at times, not what you expect from a hotel.
Stayed 1 night in Sep 2025

6/10 Okay

Zoe

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities

Not great

Skirting boards had mold on them, chairs were thread bear, curtains had been cut badly! And were covered in paint! Noisy under the bar! However the one saving grace was the bed was clean and the bathroom was decent a relatively new… had i not arrived at 10pm i would have looked for another hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel in a great location

Great location in the centre of town with loads of parking. Stayed in the older part of the hotel, bed is really comfortable, white crisp linen and towels, bathroom is clean with good shower, great breakfast with a nice bar that has proper Welsh ale, staff are friendly and helpful; carpets need a bit of tender loving care. Would stay again and recommend to others.
Stayed 1 night in Sep 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel, but what was that noise???

Room 122. We initially had problems with excessive, constant, noise from what I surmise might have been a water pump at our end of the landing. It was plainly audible from half way back along the landing, never mind inside our room which, with room 120, was closest to the source. The noise was reported and the receptionist who came to inspect said she had never encountered the noise before. She said she would report the matter up the line. Deciding not to cause trouble, we suffered a night without much sleep and spoke to another receptionist the following day, asking to be moved to another room. This was agreed and we thankfully said goodbye to room 122. The noise was still ongoing when we checked out two days later. I was disappointed the staff were not more proactive about moving us once the matter had been reported, but at least this was rectified by my pushing the matter. Other than that and a quirky bathroom in need of some attention (and a failure of the wifi on 122's landing), the hotel was a pleasure to stay at. Staff were friendly and, despite the above, helpful, the food was excellent and the car park was large enough if you timed it right
Stayed 3 nights in Sep 2025

8/10 Good

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and less good

Politely received and then left to our own devices. Room pleasant and spacious. Evening meal was ok but served nearly 45 minutes after ordering. Not good and no apology or explanation. Probably an aberration.
Stayed 1 night in Sep 2025

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Not quite Deluxe

We felt the room was lovely but lacking in storage ie a chest of drawers and too many chairs for 2 people. We were also surprised to find NO Mattress or Pillow Protectors these are standard in any hospitality business. And for a deluxe room we did expect biscuits and water which are also in most standard hotel rooms.
Stayed 2 nights in Aug 2025

6/10 Okay

Nigel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort

Great staff

I was in the rooms below. The damp smell was quite strong. Breakfast was very good. Staff where very helpful and very nice. Great shower, just ashame about the smell. The mattress was old spring type and very uncomfortable.
Stayed 1 night in Aug 2025

6/10 Okay

Kev

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Last night of tour - Worst!

This Hotel is very dated the room are clean, the Bathroom is another story, shower head bracket broken, leaky tap the runs all over the tiled surface. And the Loo 😳 knees against the wall is not an exaggeration!! Food was not good, and service could do with a rocket up their a**e.
Stayed 1 night in Aug 2025

8/10 Good

Jack

Stayed 1 night in Aug 2025

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One issue but handled well by staff

Generally very good. One night stay for a car show at Carmarthen Showground. Parking - access i stight to some spaces but plenty to chose from. Check-in - good, friendly, polite an dquite quick. Entry to room - this let the stay down, the room had not been cleaned from previous guests, check-in staff very concerned and helpful, asked to wait in the bar whilst room was prepared and free round of drinks due to issue. Room - comfortable but needs a little attention e.g. with toilet lid up you couldn't fully push the flush handle and socket panel above dressing table was very 'flexible', also difficulty finding how to turn off all lights as 2 wall lights are operated by a fused switch on the socket panel above the dressing table. Bar - with 2 functions on there was only 1 barman, he could have used some help to keep the queue down. Food - standard pub type food, we all enjoyed it. Sleep - very compfy bed and pillows and only distant road noise with the window wide open. Apart from the room not being clean any other less positive points above are very minor. We had a very nice stay and I wouldn't hesitate to stay there again.
Stayed 1 night in Aug 2025

6/10 Okay

Gareth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Average hotel in a poor town. Staff friendly and renovated rooms seemed nice, others were ok. Breakfast ok. Nothing really wrong with the hotel, it was just average.
Stayed 1 night in Aug 2025

10/10 Excellent

Andy

Stayed 1 night in Aug 2025

6/10 Okay

Paula

Travelled with partner
Disliked: Amenities, property conditions & facilities
There were no towels or hand towels upon arrival, there was a dirty bathmat in the bathroom. Everything smelt damp and musty, as you could tell with mould around the bottom of the shower. There was glue oozing out between the floorboards in the bathroom which was still wet.
Stayed 2 nights in Aug 2025

10/10 Excellent

Heather

Stayed 1 night in Jul 2025