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Hyatt Carmel Highlands

4.0 star property

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Photo gallery for Hyatt Carmel Highlands

Fireplace
Outdoor pool, pool loungers
Premium bedding, pillow-top beds, in-room safe, desk
Daily cooked-to-order breakfast for a fee
Premium bedding, pillow-top beds, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Bar
  • 24/7 front desk
  • Gym
  • Pool

Explore the area

Map
120 Highland Dr, Carmel, CA, 93923
  • Point Lobos State Natural Reserve
    ‪1 min drive‬
  • China Cove
    ‪5 min drive‬
  • Carmel Beach
    ‪9 min drive‬
  • Monterey, CA (MRY-Monterey Peninsula)
    ‪17 min drive‬

Room options

View all photos for Townhome, 1 Bedroom, Kitchenette, Ocean View

Townhome, 1 Bedroom, Kitchenette, Ocean View | Premium bedding, pillow-top beds, in-room safe, desk

Townhome, 1 Bedroom, Kitchenette, Ocean View

  • 83 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Garden View

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Ocean View

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Ocean View

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Queen Bed with Sofa bed, Ocean View

  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Fireplace, Ocean View

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Fireplace, Ocean View

  • 79 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Standard Room, 1 King Bed, Garden View

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Garden View

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Balcony, Ocean View

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Balcony, Ocean View

  • 57 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Similar properties

Beach nearby

Hotel Carmel

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Bar
4.5 out of 5, Wonderful, (914)
The price is CHF 411
for 1 room
includes taxes & fees
30 Jul - 31 Jul
Hotel Carmel

About this property

Hyatt Carmel Highlands

Family-friendly resort with full-service spa and free valet parking
A full-service spa, an outdoor pool and a restaurant are available at this smoke-free resort. Valet parking is free. Additionally, a fitness centre, a bar/lounge and Access to hot tub are on-site.
Hyatt Carmel Highlands offers 142 air-conditioned accommodations, which are accessible via exterior corridors, and features fireplaces and MP3 docking stations. Pillowtop beds feature premium bedding. 54-inch flat-screen televisions come with cable channels, DVD players and pay-per-view films. Full-sized fridge/freezers and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

This Carmel resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages and Swedish massages.
Our customers tell us that they can't get enough of the helpful staff at Hyatt Carmel Highlands. During your stay, you'll be within walking distance of Point Lobos State Natural Reserve. You'll find features such as free valet parking, plus a full-service spa and an outdoor pool.
  • Free WiFi
  • Free valet parking and self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • WiFi in some public areas for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to massages at the spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym
  • Just a 2-minute drive from Point Lobos State Natural Reserve and 10 minutes from 17-Mile Drive
Hyatt Carmel Highlands offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee.

Business amenities include a business centre and meeting rooms. A fitness centre, spa services, and a terrace are also featured at the family-friendly Hyatt Carmel Highlands. Self parking and valet parking are free.

This 4-star Carmel resort is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Pacific's Edge – This restaurant serves breakfast and lunch.

Languages

Dutch, English, Filipino, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 20 to 35 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pacific's Edge

Things to do

  • Children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • DVD player
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 54-inch flat-screen TV with cable channels
  • DVD player
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Dryer
  • Fireplace
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 3 AM

Check-out

Check-out before noon

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 33.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Faxes
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 35 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Carmel Highlands
Carmel Highland Inn

Hyatt Carmel Highlands Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 409 out of 753 reviews
Rating 8 - Good. 155 out of 753 reviews
Rating 6 - Okay. 99 out of 753 reviews
Rating 4 - Poor. 58 out of 753 reviews
Rating 2 - Terrible. 32 out of 753 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marisa

Stayed 3 nights in Dec 2024

8/10 Good

Kristina

Stayed 2 nights in Nov 2024

8/10 Good

Pouyan

Travelled with family
Liked: Cleanliness, staff & service
Main lobby and restaurant area is 4 star. However, the rooms are 3 star I would say.
Stayed 2 nights in Dec 2024

6/10 Okay

Kenneth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The views from the hotel are amazing. The rooms are very dated, faux fireplaces, hole in the wall, bugs in the bathtub, hot water not working.
Stayed 2 nights in Jan 2025

4/10 Poor

Brian

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The property was nice. The bellman service/valet staff were the nicest group at this facility. Check in was at 4pm and although ours was ready at that time, there were a lot of people in front of us whose reservation were not. They had no other alternatives but to say “I’m sorry.” It seemed very unprofessional from the start. The room itself was ok. Very outdated for the price we paid. The heater didn’t work so we had to rely on the small fire place heater all week. The shower was a disaster. Your options were scalding hot, or freezing cold so our showers were quick and unenjoyable. The bathroom didn’t have an exhaust fan so my poor wife had to hear me blow it up everyday and it also caused the bathroom mirror to fog up quickly making her have to wait on me to finish showering before she could get ready. The beds were very hard and uncomfortable. The view was nice (if you get an ocean facing view) but if not, you are surrounded by trees and plants. Again, for the price we paid, you’d also think room service would be an option but it was not. We were told we had to go to the restaurant and order our food to go. I also paid $500 for their New Years Eve dinner and party. They didn’t have my reservation on file so I had to show them proof of purchase from an email to gain access to the event. Our reservation was for 7:30 but the service was so slow that we didn’t get done until 10:30! The party itself sucked too. It was designed for retirement age folks and not mid 30s like us.
Stayed 5 nights in Dec 2024

10/10 Excellent

Pramod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

4/10 Poor

Jorge

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Here is the thing to know about this property. It is really two hotels on one location. Higher up the hill you have very nice cabin like rooms that more or less are worth the exorbitant per night rates. But closer to the main building, you have rooms that are the quality of a Motel 6, but are charged out at over $500 per night. You pay a premium to be lodging near much nicer rooms and a beautiful view. The food at the restaurant is also relatively poor. For $250 you can feed four people a dinner the quality of which would fit in nicely at a Denny's restaurant. But you do get a pretty awesome view of the pacific ocean.
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk manager was professional & helpful. Staffs are helpful on setting fire in living room.
Stayed 1 night in Dec 2024

8/10 Good

Elena, Los Angeles

Stayed 2 nights in Dec 2024

10/10 Excellent

Andrea

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ocean view is so beautiful and the restaurant is amazing, the only thing is that we carried some heavy luggages and we had to carry them with the stairs, but the property design is cool.
Stayed 1 night in Dec 2024

10/10 Excellent

Rohan

Stayed 2 nights in Nov 2024

6/10 Okay

Trung, Laguna Niguel

Travelled with partner
Liked: Cleanliness, staff & service
External looks nice but inside the room is old and needs to have more cosmetic fix to make it looks nicer. Foods is ok, not great (breakfast). The view from the restaurant is beautiful.
Stayed 2 nights in Dec 2024

8/10 Good

Alec, Encinitas

Liked: Cleanliness, staff & service, amenities
We stayed in room 542. The room has a mildew smell, probably due to the damp nature of the positon of the room on the property. However, the management should provide some diffusers in the room to mask the mildew smell if they cannot solve the root cause of the issue. It is like sleeping with a waterlogged piece of driftwood with mushrooms. The room is nice other than that unpleasant feature.
Stayed 3 nights in Dec 2024

4/10 Poor

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I stayed on property was for the "world class unobstructed ocean views" I paid extra for that. When I got there, I got a lower level room with view of a tree. I requested another room- to no avail. There was a storm the second day of our stay. When we checked out, I mentioned our room had flooded from the rain. I was thanked for letting them know. I stayed at two different Hyatt hotels in San Francisco- Fishermans Wharf and 5 Embarcardaro. Both were wonderful. Guess I'll stay there in the future.
Stayed 2 nights in Dec 2024

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Andy

Still a nice place but it’s getting old and out dated. Construction around the pool which was closed was on going noise, not really loud but was noticeable. Overall still a nice place to stay. Restaurant was also nice with a great view, food was delicious but limited selections.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the ocean was spectacular!
Stayed 1 night in Dec 2024

6/10 Okay

geysook

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I don't know how many times I've been looking for a hotel room. A milestone with room numbers written in large on each street is essential. Many people are wandering around..
Stayed 2 nights in Dec 2024

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Spectacular view of Highlands from our balcony. Dining options reduced during stay (restaurant closed certain days…). Quiet and away from Carmel town centre amenities (shopping,dining). Point Lobos hiking nearby was incredible with some beautiful vistas.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ricky

Stayed 1 night in Nov 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
Slow check-in, inconvenient parking for our highest priced room, no dining room on Monday/Tuesday (small bites from the bar)
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Sandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved all of it!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Les

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous views.
Stayed 1 night in Nov 2024