Inconveniences Overshadow a Beautiful Vacation Rental
I recently stayed at this vacation rental for five nights, and while the property is beautifully decorated and in a great location, several significant inconveniences marred our experience.
1. Flooded Bedroom: Upon check-in, we discovered the larger bedroom flooded due to a clogged AC drainage system. It took 1.5 hours for the concierge to send someone to address it, delaying our plans.
2. Broken Door: A smaller bedroom door wouldnât close or latch, and despite notifying the property manager, it remained unfixed throughout our stay. Staff also miscommunicated about retrieving the key for repairs, claiming they couldnât find it when it was in the lockbox as we were instructed to leave it. My friend had to use her shirt to keep the door closed for privacy.
3. Inadequate Drinking Water: We were supposed to receive a full 5-gallon jug of drinking water but found only half upon arrival. It wasnât until we mentioned it that we received a full jug.
4. Missing Amenities: The property lacked the promised iron and ironing board, and there was a âdo not touchâ sign on the washing machine, making laundry impossible. Additionally, the absence of a dishwasher, which wasnât disclosed in the listing, added to our frustrations.
Overall, while the rental has potential, the series of unresolved issues and poor communication significantly impacted our stay. Addressing these inconveniences could make this a much better option for future guests.
We didnât realize there wasnât a bridge over the split so the location made it slightly more difficult. The house itself, bikes and the pool were awesome.
Finally, a place with pics that arenât 10+ years old. Cannot say enough positive things about this property. The location was exactly what I was looking for. WELL worth the fee of a ferry ride. The view and cleanliness were unbeatable. I plan on purchasing property on Caye Caulker and itâs nice to know Iâll have a place to look forward to staying as I sort things out.