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Kydon, The Heart City Hotel

4.0 star property
VIP Access

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Photo gallery for Kydon, The Heart City Hotel

Lobby
Bar (on property)
Breakfast, lunch, dinner served; Mediterranean cuisine
Front of property – evening/night
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

View in a map
Sof. Venizelos Sq. & 2 Str. Tzanakaki, Chania, Crete Island, 73134
  • Chania Central Market
    ‪2 min walk‬
  • Old Venetian Harbor
    ‪5 min walk‬
  • Nea Chora Beach
    ‪15 min walk‬
  • Chania (CHQ-Ioannis Daskalogiannis)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite, City View (Square View)

Junior Suite, City View (Square View) | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Junior Suite, City View (Square View)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, City View (Old Town View)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Junior Suite, City View (Old Town View)

  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, City View (Old Town View)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room, City View (Old Town View)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Suite, City View (Square View)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Family Suite, City View (Square View)

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 2 Single Beds, 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Classic Room, 1 Queen Bed

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite, City View (Old Town View)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Executive Suite, City View (Old Town View)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Comfort Room

1 bedroom, premium bedding, pillow-top beds, in-room safe

Comfort Room

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

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About this property

Kydon, The Heart City Hotel

Hotel with a restaurant, steps from Agora
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business centre, valet parking and conference space. Change of towels is available on request
Kydon, The Heart City Hotel offers 112 accommodations with laptop-compatible safes and complimentary bottles of water. Pillowtop beds feature premium bedding. A pillow menu is available. This Chania hotel provides complimentary wireless Internet access.

Bathrooms include slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Kydon, The Heart City Hotel. During your stay, you're just a quick walk from Old Venetian Harbor. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy Mediterranean cuisine while dining at Square
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes complimentary bicycles
  • Steps from Agora and 7 minutes on foot from Old Venetian Harbor
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, 2 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 538 square feet (50 square metres) and includes conference space. A library, a terrace, and multilingual staff are also featured at the business-friendly Kydon, The Heart City Hotel. Parking is available for a fee.

This 4-star Chania hotel is smoke free.

Square – This restaurant specialises in Mediterranean cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Agora – This café specialises in Mediterranean cuisine and serves brunch, lunch, dinner and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Uncovered parking on site (EUR 12 per day)
  • Uncovered valet parking on site (EUR 12 per day)

Food and drink

  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agora
  • Square

Things to do

  • Bicycle storage
  • Books
  • Free bicycle rentals
  • Library
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • 538 square feet of conference space
  • Computer station
  • Coworking space

Outdoors

  • Beach towels
  • Terrace

Accessibility

  • Lift (65 centimetre wide door)

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1968
  • Communal living room
  • Double-glazed windows
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: EUR 12 per day
  • Valet parking fee: EUR 12 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
Property Registration Number 1042K014A0129900

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Kydon
Kydon Hotel
Kydon Hotel Khania
Kydon Khania
Kydon Heart City Hotel Chania
Kydon Heart City Hotel
Kydon Heart City Chania
Kydon Heart City
Kydon, The Heart City
Kydon, The Heart City Hotel Hotel
Kydon, The Heart City Hotel Chania
Kydon, The Heart City Hotel Hotel Chania

Kydon, The Heart City Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 449 out of 617 reviews
Rating 8 - Good. 140 out of 617 reviews
Rating 6 - Okay. 21 out of 617 reviews
Rating 4 - Poor. 4 out of 617 reviews
Rating 2 - Terrible. 3 out of 617 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. We will definitely stay here again.
Stayed 1 night in May 2025

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very nice hotel in a great location! Staff was very hospitable!
Stayed 2 nights in Jun 2025

10/10 Excellent

Jeffrey, Loves Park

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Lola

Stayed 4 nights in May 2025

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities
I enjoyed that the hotel was close to everything
Stayed 2 nights in May 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The percect location! Right in the middle of everything, everything was walkable. I would come back and stay here again without hesitation.
Stayed 2 nights in May 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is perfectly located. Easily walkable to the harbor and the numerous nearby shops and restaurants. Room was very spacious too. The front desk also gave us free drink vouchers upon check in which was great.
Stayed 2 nights in May 2025

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are extremely friendly and go above and beyond. Rooms where always spotless and our belongings respected. Hired a car from the hotel which we were neverous about but the hotel sorted everything. Location is spot on for an easy walk to everywhere. Would highly recommend
Stayed 7 nights in May 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
The location was walkable to the Old Town, port and many restaurants. Staff were very helpful. Parking was made easy. Balcony was a nice feature.
Stayed 3 nights in May 2025

10/10 Excellent

Angelica D.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I stayed for two nights here. The hotel was exceptionally clean which is always important to me. The room was spacious. We had a double and twin bed. The bathroom was also a good size. The maid service was outstanding. As far as amenities, we had a refrigerator with cold water replaced daily. We even got an extra on our second day. The television had all the major streaming channels so you can log in, not that we were in the room much for TV. The location is excellent, with a hop, skip and a jump to the charm of Old Town. There is a pharmacy right next door, parking is available and the porters were so great carrying our bags to our room for us. I hope to return to Chania with my husband and I will definitely stay here again. Oh. Breakfast is buffet style with an assortment of protein choices. Fresh fruit, hot and cold cereal. And bakery items. Highly recommend this his hotel.
Stayed 2 nights in Apr 2025

10/10 Excellent

kalliopi

Liked: Property conditions & facilities, room comfort

A very good hotel in the heart of the city.

Stayed 1 night in Apr 2025

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the city. Everything you need is I walking distance.
Stayed 2 nights in Feb 2025

10/10 Excellent

Panaghiotis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kelly, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, best breakfast of our whole trip! Loved the rooms. This was our best stop. Parking is tricky but the hotel took care of our car and parking it. Thank you!!!
Stayed 2 nights in Dec 2024

10/10 Excellent

MOSHE

Stayed 1 night in Oct 2024

10/10 Excellent

Keith

Stayed 1 night in Oct 2024

10/10 Excellent

Vassiliki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet and the chefs are unique, the stuff at all domains are absolutely friendly and professional, excellent every day cleaning and service. I had a wonderful time and I would replete it.
Stayed 5 nights in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Parking is impossible in Chania and having parking at 10EU a day was a big plus. Although it’s on a busy street, it’s a block from the walkable old town. Very good breakfast. Nice staff.
Stayed 3 nights in Oct 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this hotel was top notch. The people at the front desk were very helpful. The hotel and room was very clean. The breakfast was excellent with lots of variety. The location was convenient and walkable to the old town.
Stayed 4 nights in Sep 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kydon

We stayed one night. Hotel is in a good location. The staff was helpful. We couldn’t stay long enough for breakfast, but the staff provided take away breakfast. Shower was too small and hard to use. TV had only one English language channel. We could hear our next door neighbor too well.
Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very nice stay. I really enjoyed the breakfast buffet and room service food. The breakfast was a huge selection of foods and drinks.
Stayed 1 night in Jul 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel to stay at! The staff are excellent and very friendly! The location is perfect - lots of restaurants nearby and shopping! Would highly recommend this hotel!
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 3 nights in Sep 2024

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great over night stay after arriving late from the airport before heading to our holiday destination - all staff very friendly and helpful
Stayed 1 night in Aug 2024