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Embassy Suites Charleston

3.5 star property

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Photo gallery for Embassy Suites Charleston

Lobby
Presidential Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
32-inch LCD TV with cable channels, TV, video game console
Exterior
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
300 Court St, Charleston, WV, 25301
  • Place, Charleston Town Center
    ‪3 min walk‬
  • Place, Charleston Coliseum & Convention Center
    ‪8 min walk‬
  • Place, Clay Center for the Arts and Sciences
    ‪9 min walk‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪5 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Non Smoking

32-inch LCD TV with cable channels, TV, video game console

Suite, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(20 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area | 32-inch LCD TV with cable channels, TV, video game console

Presidential Suite, 1 King Bed

  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed

  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

9.8 out of 10
Exceptional
(6 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

8.6 out of 10
Excellent
(17 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed (Wellness)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Suite, 1 King Bed (Wellness)

9.6 out of 10
Exceptional
(4 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room, 1 King Bed (Hearing)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Single Room, 1 King Bed (Hearing)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

One-Bedroom Suite With 1 King Bed-Mobility Accessible With Tub/Non-Smoking

  • Sleeps 4

Two-Room Premium King Suite-Non-Smoking

  • Sleeps 4

Premium Suite With 2 Double Beds, Mobility Accessible Tub-Non-Smoking

  • Sleeps 5

Hearing Accessible Premium King Suite

  • Sleeps 3

View all photos for Mobility Accessible 1 Bedroom 2 Double Suite with Tub

Bathroom | Free toiletries, hair dryer, bathrobes, towels

Mobility Accessible 1 Bedroom 2 Double Suite with Tub

  • Sleeps 5

2 Room Premium 2 Double Suite

  • Sleeps 6

Three-Room Presidential Suite With 1 King Bed-Non Smoking

  • Sleeps 4

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Corner

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Suite, 1 King Bed with Sofa bed, Corner

8.0 out of 10
Very good
(15 reviews)
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Suite, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Suite, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(61 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, Corner (2 Double Beds with Sofa Bed)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Suite, Corner (2 Double Beds with Sofa Bed)

8.6 out of 10
Excellent
(23 reviews)
  • 57 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Suite, Non Smoking (2 Double Beds with Sofa Bed)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Suite, Non Smoking (2 Double Beds with Sofa Bed)

8.6 out of 10
Excellent
(71 reviews)
  • City view
  • 47 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Two-Room King Suite-Non-Smoking

  • Sleeps 4

2 Room Corner Premium Suite With 2 Double Beds-Non Smoking

  • Sleeps 6

2 Room Corner Suite-1 King Bed-Nonsmoking

  • Sleeps 4

Two-Room Suite With 1 King Bed-Pure Wellness

  • Sleeps 4

Three-Room Hospitality Suite With 1 King Bed-Non-Smoking

  • Sleeps 4

2 Room Suite With 2 Double Beds-Non-Smoking

  • Sleeps 6

Two Room Corner Suite With 2 Double Beds-Non Smoking

  • Sleeps 6

2 Room Corner Premium Suite-1 King Bed Nosmok

  • Sleeps 4

One-Bedroom Suite With 2 Double Beds And Roll-in Shower-Mobility Accessible, Non-Smoking

  • Sleeps 6

2 Dbls Pure Suite Mobility/Hearing Access Tub

  • Sleeps 4

King Suite-Hearing Accessible-Non-Smoking

  • Sleeps 3

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About this property

Embassy Suites Charleston

This smoke-free hotel features an indoor pool, a restaurant and a 24-hour fitness centre. Free continental breakfast, free WiFi in public areas and a free manager's reception are also provided. Additionally, a bar/lounge, self parking and a business centre are on-site.
Embassy Suites Charleston offers 253 air-conditioned accommodations with laptop-compatible safes and video game consoles. This accommodation offers separate sitting areas. 32-inch LCD televisions come with premium cable channels and pay-per-view films. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
The free breakfast at Embassy Suites Charleston gets high marks from our customers. During your stay, you're just a quick walk from Charleston Town Center. Features include free WiFi in public areas and a free manager's reception, plus an indoor pool.
  • Free continental breakfast offered
  • Free Wi-Fi in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • WiFi for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from Charleston Town Center and 7 minutes on foot from Charleston Coliseum & Convention Center
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Embassy Suites Charleston offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served, and guests can also enjoy a free manager's reception. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Embassy Suites Charleston. An airport shuttle during limited hours is available for a fee. For a fee, parking is available.

This 3.5-star Charleston hotel is smoke free.

Guests are served a free continental breakfast. The hotel hosts a free manager's reception daily.
Embassy Suites Charleston has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 11:00 PM
  • Parking on site (USD 12 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1997
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Airport shuttle fee: USD 5.00 per person (one-way)
  • Airport shuttle fee per child: USD 5.00 (one-way), (from 5 to 10 years old)
  • Self-parking fee: USD 12 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charleston Embassy Suites
Embassy Suites Charleston
Embassy Suites Hotel Charleston
Embassy Suites Historic Charleston Hotel Charleston
Embassy Suites Charleston Hotel
Embassy Suites Charleston Hotel
Embassy Suites Charleston Charleston
Embassy Suites Charleston Hotel Charleston

Embassy Suites Charleston Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 758 out of 1356 reviews
Rating 8 - Good. 281 out of 1356 reviews
Rating 6 - Okay. 138 out of 1356 reviews
Rating 4 - Poor. 78 out of 1356 reviews
Rating 2 - Terrible. 101 out of 1356 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jennifer Layne

Travelled with partner
Liked: Cleanliness, amenities
Quiet hotel - nice staff!
Stayed 1 night in Dec 2025

8/10 Good

Wendy

Travelled with partner
Liked: Amenities, property conditions & facilities
Room could have been cleaner.
Stayed 1 night in Dec 2025

8/10 Good

Craig

Liked: Cleanliness, staff & service
Nice room. Breakfast bar was closed when we came down just before 9:00 am. That’s a little early for non business travelers
Stayed 1 night in Dec 2025

8/10 Good

Estella

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms was ok, the only thing I hadvtwo rooms and one received room service the other didn't. Dont know why but everything was ok.
Stayed 2 nights in Dec 2025

4/10 Poor

Rebekah

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
When we checked in we came into a room that had not been cleaned. There was dirty linen on the bathroom floors. The counter tops were sticky. The floor had clearly not been vacuumed. We had asked for linen for our pull out bed when we checked in at 4pm. By 9:45pm we still hadn’t received any. We asked for cups as there were none in our room and were told they didn’t have any. When we checked in we were told there was a football team there and if our kids wanted to swim they probably should go when the football players were gone. The pool area was a disaster with towels flung everywhere. The breakfast buffet was not the greatest. The food was cold. The sausage was like rubber. The best part about our stay was the shuttle driver. He was kind, caring, and had excellent customer service. When we checked out our receptionist was very rude. Also if you stay plan on spending at least $14 to park.
Stayed 1 night in Dec 2025

2/10 Terrible

Joshua

Disliked: Staff & service, amenities
Didn’t have the handicap accessible room we reserved. Then they decided to book a pageant and a sports convention simultaneously so we had children running the halls all night long screaming and acting out (great job parents!). The elevators took about 20 minutes on average to arrive. Don’t get me started on the parking at the Lee st garage where people go on milk cartons after they enter. What a mess. Charleston is a joke and Embassy Suites is an embarrassment
Stayed 1 night in Dec 2025

10/10 Excellent

Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice hotel and would definitely stay again!!
Stayed 1 night in Dec 2025

4/10 Poor

Mark

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Very noisy until after midnight. Children running around the lobby and on the elevators playing and running and playing on every hall on every floor. It was a mad house. I went down to get a beer. Took 6 minutes for an elevator. It took 20 minutes to be able to get nack on an elevator to go to my room. Kids were stopping at every floor taking up valuable elevator space for adult guests such as myself. I feel i will never ever stay at embassy suites after this experience. I was going to book at the Marriott but the idea of a suite and more comfort interested me
Stayed 1 night in Dec 2025

10/10 Excellent

Christopher

Stayed 1 night in Dec 2025

10/10 Excellent

david

Stayed 1 night in Nov 2025

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean, quiet room, friendly staff and the breakfast was really good so much to choose from
Stayed 1 night in Nov 2025

4/10 Poor

Daniel, Quinwood

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in was smooth and staff were friendly. Parking is an issue more so than it has been in the past. The transition to the mall parking garage would be fine but it’s still a little walk and on the other side of the street. Elevator did not work had to repack our vehicle and baby to go back and do valet. Room was reasonably clean but had a possible live roach in our bathroom when my wife was getting ready. Stayed here for years but won’t be back for awhile now.
Stayed 1 night in Dec 2025

6/10 Okay

Justin

Stayed 1 night in Dec 2025

6/10 Okay

Hugo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Potatoes and biscuits were soggy, as if they were setting around in a steam bath for a long time. Bartender was extremely nice. Thenstaff was extremely nice. The room was busted up a bit. Stains in tub and on the walls. We tried to use the pullout couch, but it appeared the sheets hasnt been changed in months on it. Only one light worked in the bathroom. Pillows were comfortable. We were happy with the size of the room, it just needs some TLC.
Stayed 2 nights in Dec 2025

8/10 Good

Patrick

Stayed 1 night in Nov 2025

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not eat
Stayed 1 night in Dec 2025

4/10 Poor

Janon

Travelled with family
Liked: Cleanliness, property conditions & facilities
There was no was to communicate with the Hotel as all of the phone lines were not working. We couldn’t order food or get help from house keeping our whole stay
Stayed 1 night in Dec 2025

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

8/10 Good

Lara

Liked: Amenities, property conditions & facilities
Nice stay, courteous staff
Stayed 1 night in Dec 2025

8/10 Good

Shanetha, Owensboro

Liked: Amenities, property conditions & facilities
Stay was excellent! I never got my room cleaned. Had to call downstairs for fresh towels had to takeout my trash . Other then the housekeeping issue loved the hotel
Stayed 3 nights in Dec 2025

10/10 Excellent

Jamie

Business traveller
Liked: Amenities
Fine
Stayed 1 night in Dec 2025

8/10 Good

Jamie

Business traveller
Liked: Cleanliness, staff & service, amenities
It was okay, both days there was significant wait to refresh buffett, even the forks
Stayed 2 nights in Dec 2025

10/10 Excellent

Shanice

Liked: Cleanliness, staff & service, amenities
Everything was great
Stayed 1 night in Dec 2025

10/10 Excellent

John

Stayed 1 night in Dec 2025

8/10 Good

William A.

Stayed 1 night in Nov 2025