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Quality Inn & Suites Charleston - Civic Center

2.5 star property

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Photo gallery for Quality Inn & Suites Charleston - Civic Center

Iron/ironing board, Internet, bed sheets
Reception
Outdoor pool
Exterior
Reception

Reviews

6.8 out of 10

Popular amenities

  • Gym
  • Housekeeping
  • Breakfast included
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

View in a map
1010 Washington Street E, Charleston, WV, 25301
  • Place, Clay Center for the Arts and Sciences
    ‪3 min walk‬
  • Place, Charleston Town Center
    ‪8 min walk‬
  • Place, Charleston Coliseum & Convention Center
    ‪12 min walk‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Iron/ironing board, Internet, bed sheets

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Iron/ironing board, Internet, bed sheets

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Iron/ironing board, Internet, bed sheets

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About this property

Quality Inn & Suites Charleston - Civic Center

Hotel in Charleston with free breakfast and fitness centre
This smoke-free hotel features a fitness centre, coffee/tea in a common area and a 24-hour front desk. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a TV in a common area and a banquet hall.
Quality Inn & Suites Charleston - Civic Center offers 140 air-conditioned accommodations with coffee/tea makers and an iron/ironing board. Cable televisions are provided.

Bathrooms include a combined bath/shower unit. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and microwaves can be requested.

Recreational amenities at the hotel include a fitness centre.

Children aged under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us that they enjoy the free breakfast at Quality Inn & Suites Charleston - Civic Center. During your stay, you're just a quick walk from Avampato Discovery Museum. Free WiFi in public areas, free self-parking and a gym are available.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include meeting rooms, a lift and coffee/tea in a common area
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Avampato Discovery Museum and Clay Center for the Arts and Sciences
Free breakfast is served daily. Public spaces have free WiFi and wired Internet. Quality Inn & Suites Charleston - Civic Center also features a fitness centre, coffee/tea in common area, and a television in common area. Self parking is free.

This Charleston hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Friday, Saturday and Sunday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Quality Inn & Suites Charleston - Civic Center.

Property is also known as

Best Western Charleston Plaza
Motel 6 Charleston WV Hotel
Best Western Charleston Plaza Hotel
6 Charleston WV
Quality Inn Charleston
Quality Charleston
Quality Inn Suites
Quality Inn & Suites Charleston - Civic Center Hotel
Quality Inn & Suites Charleston - Civic Center Charleston
Quality Inn & Suites Charleston - Civic Center Hotel Charleston

Quality Inn & Suites Charleston - Civic Center Reviews

Reviews

6.8
Rating 10 - Excellent. 256 out of 1002 reviews
Rating 8 - Good. 263 out of 1002 reviews
Rating 6 - Okay. 183 out of 1002 reviews
Rating 4 - Poor. 153 out of 1002 reviews
Rating 2 - Terrible. 147 out of 1002 reviews

6.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Lawrence

Liked: Cleanliness, staff & service
Clean. bed was comfortable. 3 day stay, bed not made up, fresh towels on 2nd day
Stayed 3 nights in Aug 2025

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room is nice, bute we were a little concerned about the neighborhood. Apparently the management is too, as there are signs posted in the parking lot about not being responsible for damage to vehicles. They also have you initial a similar statement at check in.
Stayed 1 night in Aug 2025

2/10 Terrible

Jasmine

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Poor

The pictures wasn't the the same pictures. The facility, the pool was not good there. It was covered antorah up the TV did not work. Had to keep getting changed to different rooms because we didn't have cable. And by the time they actually got the TV to work, we were about to check out. Terrible experience for the price that they charge.
Stayed 2 nights in Aug 2025

8/10 Good

Guy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Harold

Stayed 1 night in Jul 2025

8/10 Good

Tammi

Stayed 1 night in Jul 2025

8/10 Good

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for an overnight stay during travels
Stayed 1 night in Jul 2025

4/10 Poor

Morgan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Homeless galore!

The area is surrounded by homeless people. Roaming the parking lot & sitting outside of the hotel. Our first room, the air wouldn’t work & the bathroom wall was full of hair left behind from the people before. We got moved to a different room, it was cleaner but still not super clean. The beds were clean & we just needed somewhere to lay our heads. The staff was friendly. I would not recommend staying here with little kids like us. It was a veryyyy poor area. We got to see a man boxing the air first thing in the morning. It was great! Then we got to see a lady laying down on the sidewalk (looked dead). A man in the lobby was yelling cuss words & smelled like a skunk. All in all, I would not stay here again. If it wasn’t 11pm when we got there we would’ve found a different hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Preston

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Great budget friendly hotel

This is a great place for anyone traveling on a budget. It was clean and the property was in pretty good shape. It's hard to beat this place when you're considering the low price, location, and quality. It's close to great food and drink spots. The front desk staff were all friendly. The bed was comfortable, too. I highly recommend this place.
Stayed 1 night in Jul 2025

2/10 Terrible

sean

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The beds looked like they had already been laid in. The property was in extreme disrepair and nasty. The pool doesn't really exist
Stayed 1 night in Jul 2025

4/10 Poor

Sherry

Business traveller
Liked: Room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Justin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The ice machines didn’t work. The pool was out of order. It’s the peak of summer.
Stayed 2 nights in Jul 2025

10/10 Excellent

Daniel A

Stayed 1 night in Jul 2025

10/10 Excellent

duane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good room great price ans convenient
Stayed 1 night in Jul 2025

6/10 Okay

Velma

Nothing Worked

First the TV didn’t work so they moved us. The sink didn’t work great . Then nothing worked in the hotel. The ice machines and vending machines not working.
Stayed 2 nights in Jul 2025

2/10 Terrible

Nelida

Travelled with family
Disliked: Property conditions & facilities, room comfort
Trash overall. Breakfast showed beautifully on the pictures… but in reality, stale cereal, and just super watery eggs doused in salt.
Stayed 1 night in Jul 2025

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Laura

Travelled with family
Stayed 1 night in Jul 2025

2/10 Terrible

Gabriella

Stayed 1 night in Jul 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
My general impression is that this is a nicer mid-range hotel that was built without a good understanding of the location. Charleston isn't a "bad" city, per se, but this specific area is a little sketchy. The hotel itself was very nice - staff was great, rooms were big and nicely appointed, a little wear-and-tear but nothing major. I wouldn't have felt super comfortable walking around the immediate neighborhood to find a place to eat (especially with our two kids) and the fact that we had to park in an open, unsecured lot put me on edge a bit. All that being said, it was a good value for a night's stay, and I genuinely hope that the neighborhood improves so that this hotel lives up to its potential.
Stayed 1 night in Jul 2025

2/10 Terrible

Debi

Stayed 1 night in Jul 2025

2/10 Terrible

James

Stayed 2 nights in Jul 2025

4/10 Poor

Christene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for one night, but wouldn't stay again. The rooms were large, but the drain in our bathroom drained very slow. The only working ice machine was on the 6th floor.
Stayed 1 night in Jul 2025

4/10 Poor

Rachel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel lobby, halls, and rooms were clean. Elevator is fast ans the beds were comfy. On the road besides the hotel a lot of homeless stay. We walked to Capitol Market because it was only 5 minutes away, but that caused us to ahbe to walk by the 20+ homeless which wasnt an issue going to the market, but coming nack was a different story. There was 3 homeless mean that appeared high and werw arguing. One had a make shift hammer and the other 2 were hollaring at him and saying they had knives. We got by as the one went on into the hotel parning lot. The other 2 proceeded to walk behind us to follow the man they were arguing with and the 3 other them continued their arguing and fighting in the hotel parking lot. If you stay here and have to go anywhere I higly recommen that you drive, no matter how close the place is, because the area surrounding the hotel is not safe. We went down for breakfast an hour before it was supposed to end and they were out of most of the food and drinks. Waffle mix ran out, no gravy, no bagels, & ran out of milk. Really disappointed they didnt keep breakfast stocked. Not a place I will stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Ashley

Stayed 1 night in Jul 2025