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Omni Charlotte Hotel

4.0 star property

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Photo gallery for Omni Charlotte Hotel

Seasonal outdoor pool, open 7:00 AM to 10:00 PM, pool loungers
Lobby
View from room
Rooftop terrace
Rooftop terrace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • Parking available

Explore the area

View in a map
132 E Trade St, Charlotte, NC, 28202
  • Place, Queen City Quarter
    ‪1 min walk‬
  • Place, Blumenthal Performing Arts Center
    ‪3 min walk‬
  • Place, Spectrum Center
    ‪3 min walk‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪13 min drive‬

Room options

View all photos for Club Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Club Room, 1 King Bed

10.0 out of 10
Exceptional
(9 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Executive Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 59 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Accessible

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds, Accessible

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed (Club Exec Suite)

Premium bedding, pillow-top beds, minibar, in-room safe

Executive Suite, 1 King Bed (Club Exec Suite)

  • 59 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (Club Premier Room)

Premium bedding, pillow-top beds, minibar, in-room safe

Premier Room, 1 King Bed (Club Premier Room)

  • 41 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds (Club Premier Room)

View from room

Premier Room, 2 Queen Beds (Club Premier Room)

  • 59 sq m
  • City view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Club Room, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 2 Queen Beds

9.2 out of 10
Wonderful
(78 reviews)
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 2 Queen Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Premier Room, 2 Queen Beds

8.8 out of 10
Excellent
(15 reviews)
  • 46 sq m
  • City view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

49-inch LCD TV with digital channels, TV, pay films

Suite, 1 King Bed

  • 69 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite

Studio Suite | Premium bedding, pillow-top beds, minibar, in-room safe

Studio Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 69 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite (Parlor Component - 1 Queen Murphy Bed)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite (Parlor Component - 1 Queen Murphy Bed)

  • City view
  • Sleeps 4
  • 1 Queen Murphy Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(112 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Premier Room, 1 King Bed | Premium bedding, pillow-top beds, minibar, in-room safe

Premier Room, 1 King Bed

9.4 out of 10
Exceptional
(23 reviews)
  • 46 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Omni Charlotte Hotel

Hotel with a seasonal outdoor pool, steps from Queen City Quarter
Along with a restaurant, this smoke-free hotel has a health club and a bar/lounge. Additionally, a poolside bar, a snack bar/deli and a coffee shop/cafe are on-site.
Omni Charlotte Hotel offers 374 accommodations with MP3 docking stations and minibars. Pillowtop beds feature premium bedding. 49-inch LCD televisions come with premium digital channels and pay-per-view films. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and coffee/tea makers. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Omni Charlotte Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Spectrum Center. A restaurant, a gym and a poolside bar are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Steps from Queen City Quarter and Blumenthal Performing Arts Center
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Omni Charlotte Hotel offers its guests a health club and a seasonal outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee.

Event space at this hotel measures 14800 square feet (1375 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Omni Charlotte Hotel. You'll have access to the health club at a partner property. For a fee, parking is available.

This Charlotte hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:00 AM.
Trade Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Coin Bar (Seasonal) – This rooftop bar serves lunch and light fare. Guests can enjoy al fresco dining (weather permitting). Open selected days.
Trade Bar – This bar only serves dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day)
  • Available in some public areas: WiFi (USD 9.95 per 24-hour period)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered valet parking on site (USD 48 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: USD 12 to 35 for adults and USD 12 to 35 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Coin Bar (Seasonal)
  • Trade Bar
  • Trade Restaurant

Things to do

  • Health club
  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Refrigerator on request
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14,800 square feet of conference space
  • 6 meeting rooms
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 15 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium digital channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 16.09 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 12 to 35 for adults and USD 12 to 35 for children
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 48.00 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 16.09 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Pets (no exotic animals) are subject to approval. A pet fee is required at check-in. A credit card is required to cover any potential damage caused by the pet. Pets must be crated when hotel staff members enter the room. Guests with pets must sign a waiver upon check-in.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Charlotte Hotel
Charlotte Omni
Charlotte Omni Hotel
Hotel Omni Charlotte
Omni Charlotte
Omni Charlotte Hotel
Omni Hotel Charlotte
Charlotte Omni
Omni Charlotte
Omni Hotel Charlotte
Omni Charlotte Hotel Hotel
Omni Charlotte Hotel Charlotte
Omni Charlotte Hotel Hotel Charlotte

Omni Charlotte Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 842 out of 1232 reviews
Rating 8 - Good. 186 out of 1232 reviews
Rating 6 - Okay. 99 out of 1232 reviews
Rating 4 - Poor. 38 out of 1232 reviews
Rating 2 - Terrible. 67 out of 1232 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Joshua

Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Stayed 1 night in Sep 2025

10/10 Excellent

Yahkemia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

rosana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this hotel was very disappointing, the property was subpar for an Omni Hotel. The first club room they gave us had a bed that tilted downwards where your head would be and the room was not level. The 2nd room they gave us had a cigarette smoke smell that would come and go, but we stayed and hope that it would go away completely. However, the odor lingered and there’s another unpleasant odor coming from the vent. The hotel staff sprayed the vents and used an ozone machine while we were out for dinner on the 2nd night. But after coming back late, the smell was worse and began to bother my asthma. Since it was already late, we decided to leave in the morning before I get a full blown asthma attack. This is very disheartening, since this trip was meant to be a special anniversary weekend and it completely put a damper on our plans. Alrhough, I was given a refund on the one unused night, we asked for a refund for one of the night we stayed, But I was given the run around by the hotel and Expedia. It’s very frustrating the back and forth blame and very unprofessional customer service. This is by far the worst customer service experience we ever had.
Stayed 3 nights in Sep 2025

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

8/10 Good

Michael

Stayed 2 nights in Aug 2025

8/10 Good

Yamilee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Yannis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty room - checked out on the spot

Room: floor carpet soiled with what looked like red bodily fluids. Broken TV remote. Google cast service non functional. Service: terrible. Manager informed me that as per her records room was clean - without even sending anyone to check. In addition she said she was too busy checking in other guests. I felt for her, but I really don’t understand how that was my concern - basically she was demanding that her problem become my responsibility. Totally unfit to work in the hospitality industry.
Stayed 2 nights in Sep 2025

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, amenities
Extremwly friendly amd helpful staff! Always smiling and friendly. Hotel was clean. Only negative is toilet flushing is extremely loud!
Stayed 2 nights in Aug 2025

10/10 Excellent

Janae

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Laurn

Travelled with partner
Liked: Staff & service, amenities
Very convenient hotel. Plumbing needs attention and requires a deep clean of cloth furniture.
Stayed 3 nights in Aug 2025

10/10 Excellent

Lori

Stayed 3 nights in Aug 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Omni Hotel Charlotte Rocks 🎸

Our visit to Omni Hotel Charlotte was nothing less than amazing. Everyone on the staff was welcoming, rooms were clean, The Trade Bar and amenities were extremely nice, not to mention the food was great. Thank you all to the staff at the Omni Charlotte Hotel. Definitely deserving of more than 5 Stars….and looking forward to returning
Stayed 3 nights in Aug 2025

6/10 Okay

JOSEPH

Travelled with family
Disliked: Amenities
Good location. Poor amenities.
Stayed 1 night in Aug 2025

2/10 Terrible

Nierre

Stayed 2 nights in Aug 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Ericka, Douglasville

Disliked: Staff & service, amenities, property conditions & facilities
I chose the property for the pool and bar around the pool so that I could enjoy without having to travel away from the hotel. No one told me that the pool and bar area by the pool was closed and under construction. They attempted to upgrade the room to a corner room. The room was outdated and reminded me of the break room at work minus the bed. I child hear all of the street traffic noise clearly from the room (11th floor). I left immediately and requested a refund. I was not please especially since the room was $350 for 1 night.
Stayed 1 night in Aug 2025

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Bank of America stadium
Stayed 1 night in Aug 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Kelly

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

John

Liked: Cleanliness, staff & service
I like the downtown area but did not like pool was closed and other facilities and was not informed beforehand
Stayed 2 nights in Aug 2025

10/10 Excellent

Forman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall stay
Stayed 2 nights in Aug 2025

10/10 Excellent

D'Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Bryanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing! I really enjoyed the utilities such as the gym. My boyfriend and I went everyday during our stay. The location was close to many different restaurants and bars we didn’t use our car much at all everything was within walking distance. The Valet service was impeccable Joe James really took care us with packing our car and getting it to us in a timely manner. We will definitely be staying here again. It was super clean, all the staff were friendly as well.
Stayed 2 nights in Aug 2025

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Conveniently located - nice room - friendly and helpful staff.
Stayed 2 nights in Aug 2025