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Extended Stay America Suites - Charlotte - Matthews

2.5 star property

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Photo gallery for Extended Stay America Suites - Charlotte - Matthews

Lobby
Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby
Exterior
Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
1424 Matthews- Mint Hill Road, Matthews, NC, 28105
  • Place, Bowlero Matthews
    ‪3 min walk‬
  • Place, Sportsplex at Matthews
    ‪13 min walk‬
  • Place, Novant Health Matthews Medical Center
    ‪2 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Extended Stay America Suites - Charlotte - Matthews

Suburban hotel with 24-hour fitness centre and free breakfast
A 24-hour fitness centre, coffee/tea in a common area and laundry facilities are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, express check-out and a vending machine are on-site. Housekeeping is available on request.
Extended Stay America Suites - Charlotte - Matthews offers 123 accommodations with blackout curtains. This accommodation offers separate sitting areas. 34-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit.

This Matthews hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Extended Stay America Suites - Charlotte - Matthews. During your stay, you're just a quick walk from Bowlero Matthews. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include laundry facilities, a lift and a vending machine
  • On-site recreation includes a 24-hour gym
  • Within a 15-minute walk of Bowlero Matthews and Sportsplex at Matthews
  • Cats and dogs welcome for a fee (restrictions apply)
Free breakfast is available daily. Public spaces have free WiFi. A 24-hour fitness centre, a vending machine, and coffee/tea in common area are also featured at the business-friendly Extended Stay America Suites - Charlotte - Matthews. Limited free parking is available on a first-come, first-served basis.

This Matthews hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request) (for a fee)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 34-inch flat-screen TV with premium cable channels

Food and drink

  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 5:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
The front desk at this property is open daily from 5:30 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

WoodSpring Suites Charlotte Matthews Aparthotel
WoodSpring Suites Charlotte Aparthotel
WoodSpring Suites Charlotte
WoodSpring Suites Charlotte Matthews
Extended Stay America Suites Charlotte Matthews
Extended Stay America Suites - Charlotte - Matthews Hotel
Extended Stay America Suites - Charlotte - Matthews Matthews

Extended Stay America Suites - Charlotte - Matthews Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 194 out of 432 reviews
Rating 8 - Good. 76 out of 432 reviews
Rating 6 - Okay. 50 out of 432 reviews
Rating 4 - Poor. 44 out of 432 reviews
Rating 2 - Terrible. 68 out of 432 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Eric

Disliked: Cleanliness, property conditions & facilities
This place is a train wreck. Stay far away. Understaffed. Dirty rooms. Furniture falling apart. Roaches in the rooms. Loud and unpleasant long term residents. April was the manager and she hustled to try and make this train wreck work but seemed unable to get the help she needed. Do not stay here unless it’s a last resort.
These chairs in my room were literally disgusting and falling apart.
Stayed 2 nights in Oct 2025

6/10 Okay

Daija

Liked: Property conditions & facilities
Disliked: Cleanliness
The bathroom could have been cleaned a little better I can sell the person before me was very hairy.
Stayed 2 nights in Oct 2025

2/10 Terrible

Georgette

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The room while the countertop was clean, the rest of the room had not been cleaned in awhile. Refrigerator was dirty, crust on walls, shower curtain was mildewed and had mold on it, layers of dust on furniture and fans. The whole hotel had a foul odor and the bathroom smelled like someone just smoked pot. The staff was fine, but the man working a night seemed extremely overwhelmed and was at a loss on how to solve another customer’s issue. I would not stay here again and would avoid the entire chain of hotels.
Stayed 2 nights in Oct 2025

2/10 Terrible

ALEX

Disliked: Staff & service, amenities
Could feel the springs in the bed and the tv did not work. Lack of a care in the world to assist
Stayed 2 nights in Oct 2025

4/10 Poor

Gary

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Floors were very dirty.
Stayed 6 nights in Oct 2025

4/10 Poor

Byung

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Old furnitures & fixtures. Rust on light fixtures in the bathroom. Furnitures look like it’s from Walmart. Staff started vacuuming 7:30AM! Will not recommend. You get what you paid for..
Stayed 1 night in Oct 2025

2/10 Terrible

Ben

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Filthy Hotel Inside and Out

I had to change roomes because the bathroom, fllors and room.was not clean. There was hair from shaving all over the bathroom counter, toothpaste and toothpaste spit all over the ckunter and sink. The toilet had hair and was not clean. The floors were filthy and hadn't been cleaned at all. When I changed rooms the TV screen was broken and couldn't be used. The floors were also dirty. Beer bottles and cigarette butts all over the premises and stair wells. There was no noise ordinance as the people above us jumped around and moved thier bed, furniture and music until 2 am. The only positive was the front office staff. Even though we had A LOT of issues the staff was patient and at least tried to the best they could with the limited staff and resources they had. Even so, I will never stay at this hotel or another Extended Stay Hotel again.
Stayed 1 night in Oct 2025

8/10 Good

Paul

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
apparently, this is a pet friendly property. The room had a pet melt it and the chair was tore up. I did not feel comfortable staying there. It is a shame probably not the animals fault but I don't think people with animals should stay at hotels and then leave for the day and allow their animal to bark and tear up places.
Stayed 1 night in Oct 2025

4/10 Poor

Mary

Disliked: Cleanliness, property conditions & facilities
I will not stay there again
Stayed 1 night in Oct 2025

10/10 Excellent

ted

Stayed 2 nights in Oct 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Accessible, friendly and clean
Stayed 3 nights in Oct 2025

10/10 Excellent

Xavier

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 1 night in Oct 2025

10/10 Excellent

Kiaia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Oct 2025

10/10 Excellent

Kenneth

Stayed 1 night in Oct 2025

10/10 Excellent

ted

Stayed 5 nights in Sep 2025

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Very clean rooms and dining area.
Stayed 1 night in Sep 2025

10/10 Excellent

Makeva

Stayed 7 nights in Sep 2025

6/10 Okay

Ken

Liked: Cleanliness
Disliked: Room comfort

Okay but some guests gave me the chills

When I arrived, I saw some lowly looking people smoking in the parking lot and looked like the couple across the way were living there because these rooms all have full kitchens So, my guess is a number of people live there with some kind of government assistance. Breakfast was meager and coffee ran out. Area was safe, but I just got bad vibes from some of the people at the hotel. At least they didn't ask questions about me having a dog.
Stayed 1 night in Sep 2025

10/10 Excellent

Makeva

Stayed 7 nights in Sep 2025

10/10 Excellent

Kiaia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is very pleasant
Stayed 1 night in Sep 2025

2/10 Terrible

Vitalii

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Kiaia

Liked: Cleanliness, staff & service, property conditions & facilities
Makes you feel at home
Stayed 1 night in Sep 2025

10/10 Excellent

TAMIKA

Stayed 1 night in May 2025

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Bessie

Travelled with partner
Disliked: Cleanliness
There were bugs in the room, and the floors were dirty.
Stayed 2 nights in Aug 2025