I caution anyone renting from VACASA to be prepared for a frustrating experience if you need any customer support. We were visiting the area recently and had decided that we wanted a house with a Hot Tub. Many houses to choose from in the area and unfortunately, we chose this one. I will share that the house itself is nice and comfortable.However, as you can see from the pictures posted on the VRBO site, the Hot Tub looks pristine with clear blue water. However, that is NOT THE CASE! The water in the Hot Tub looked as if someone had just bathed their muddy dog in it and there was scum on the sides of the Hot Tub.Upon arrival, I contacted VACASA customer support and shared pictures of the Hot Tub. They responded with an apology and stated that they would reach out to the local team and that they would “reach out soon.” From that point forward, there was no contact from VACASA at all. I reached out again to VACASA and was told that the Hot Tub water discoloration was disclosed on their App. I shared that I rented the property on VRBO and any disclosures should have been identified on VRBO. I also shared that I had screen shots showing that it was not. I found VACASA's statement regarding disclosure to be quite disingenuous.The entire VACASA support experience was sub-par and took a great deal of follow-up and effort on my part. In the end, after requesting mgmt escalation, I finally received an email offering a small refund for the unusable hot tub.