From the outset, we had issues with the hotel. They advertised this hotel using photos of the spa (including the outdoor pool etc), but this is not included in the Ā£260 B&B rate for a King View Estate room. When we called to clarify, we were told nothing could be doneāeven after an assistant manager admitted it was misleading and a case of misrepresentation. Their solution? Offer us spa access at a ādiscountedā rate of Ā£14āwhich is actually more than one of the available packages. They claimed the included food in the package makes up the value. So, for both of us, it would cost an extra Ā£198 for just four hours of spa use. The manager even said, āI donāt see why they couldnāt just let you use it to be honest, but itās not my decisionāthe other team said no.ā When I asked who specifically refused, the response was vague. Suspicious.
Then came our dinner. We were hesitant after the spa situation, but gave it a chance. We ordered, waited over 30 minutes, and were finally servedābut with the wrong meals. At first, we didnāt realise because the dishes looked so similar. After starting to eat, my partner realised we had been given each otherās food. By that time, half was gone. We didnāt want to wait another 30+ minutes, so while they deducted the charge, one of us was left hungry.
It doesnāt feel friendly hereāitās clearly aimed at wealthy guests.
