Les points faibles : Personnel et service et confort de la chambre
This place is a joke
I checked in, was told I could have a late check out BY 5 PM.
Knocking on my door at 2:00 pm asking why I havenât checked out.
I tell the employee who was a real peach by the way, that I was told I could check out by 5. The fact that employees canât communicate is not my problem.
This woman literally kicked me out at 3 pm explaining how this is a business, insinuating I donât understand how this works. Mind you, there were like 2 whole other cars there - there were PLENTY of clean rooms. Her salary must be really big, HAHA.
I politely got my things & left, I wasnât going to stay there one more minute.
The outside was questionable, inside was giving nostalgic & not in a good way. I would never stay here again, absolutely NO CUSTOMER SERVICE
RUDE EMPLOYEES
Terrible stay. I can forgive not having a continental breakfast because that was my fault. However, the service was also poor. Got handed a plunger with plastic to plunge our own toilet - the plastic had someone else's feces on it and was already wet. The faucet was leaky. The heater kept popping off throughout the night so we were constantly frigid.
The mix of poor service, lack of a breakfast, and it was more than other hotels in the area? Worst stay I've had at a hotel.
Room was updated and spacious except the bathroom which was dirty, old, and moldy. Coffee maker was filthy. Nice view of the lake with balcony. It has a lot of potential
Hot tub didnât work. We tried to call service numbers nobody answered. Then no smoke detector. Changed rooms. Shower didnât work and no TV service.
Beautiful views. Large rooms with comfortable beds. Reasonable rates and friendly staff. Needs some updates here and there, but overall, a nice place to stay. No continental breakfast, but maybe a nice big pot of fresh coffee would of been appreciated rather than the little weak brew they have in the room. Dunkin was across the street, so we didn't have to go far for a fix. LOL