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Aquastar Hotel & Apartments

3.5 star property
VIP Access

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Photo gallery for Aquastar Hotel & Apartments

Exclusive Room, Private Pool, Ocean View | Premium bedding, in-room safe, desk, free WiFi
On the beach, fishing
Premium Room, 1 Bedroom, Bathtub, Oceanfront | Balcony view
Lobby sitting area
Premium Room, 1 Bedroom, Bathtub, Oceanfront | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • 24/7 front desk
  • Pool
  • Housekeeping

Explore the area

View in a map
Carretera Mahahual, Xcalak Km 0.5, Mahahual, QROO, 77728
  • Place, Mahahual Beach
    ‪1 min walk‬
  • Place, Mahahual Lighthouse
    ‪6 min walk‬
  • Place, Costa Maya Port
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room Executive

Premium bedding, in-room safe, desk, free WiFi

Room Executive

  • 25 sq m
  • Sleeps 3

View all photos for Room Superior with View

Premium bedding, in-room safe, desk, free WiFi

Room Superior with View

  • 20 sq m
  • Sleeps 2

View all photos for 2-Bedroom Apartment Superior

Premium bedding, in-room safe, desk, free WiFi

2-Bedroom Apartment Superior

  • 35 sq m
  • Sleeps 6

View all photos for Premium Room, 1 Bedroom, Bathtub, Oceanfront

Premium Room, 1 Bedroom, Bathtub, Oceanfront | Jetted bathtub

Premium Room, 1 Bedroom, Bathtub, Oceanfront

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Quadruple Room, 2 Double Beds

Premium bedding, in-room safe, desk, free WiFi

Superior Quadruple Room, 2 Double Beds

8.6 out of 10
Excellent
(7 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Apartment, 2 Bedrooms

Premium Apartment, 2 Bedrooms | Premium bedding, in-room safe, desk, free WiFi

Premium Apartment, 2 Bedrooms

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Single Bunk Bed and 1 Single Sofa Bed

View all photos for Superior Room, 1 King Bed, Partial Sea View

Superior Room, 1 King Bed, Partial Sea View | View from room

Superior Room, 1 King Bed, Partial Sea View

8.8 out of 10
Excellent
(3 reviews)
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, in-room safe, desk, free WiFi

Superior Room, 1 Queen Bed

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, No Windows

Standard Room, 1 King Bed, No Windows | Premium bedding, in-room safe, desk, free WiFi

Standard Room, 1 King Bed, No Windows

  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Room, Private Pool, Ocean View

Exclusive Room, Private Pool, Ocean View | Premium bedding, in-room safe, desk, free WiFi

Exclusive Room, Private Pool, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with Partial Sea View

Premium bedding, in-room safe, desk, free WiFi

Suite Junior with Partial Sea View

  • 35 sq m
  • Sleeps 2

View all photos for Suite with Ocean View

Premium bedding, in-room safe, desk, free WiFi

Suite with Ocean View

  • 35 sq m
  • Sleeps 3

View all photos for Premium Apartment, 2 Bedrooms, Sea View

Premium Apartment, 2 Bedrooms, Sea View | Premium bedding, in-room safe, desk, free WiFi

Premium Apartment, 2 Bedrooms, Sea View

  • 30 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room Standard

Premium bedding, in-room safe, desk, free WiFi

Room Standard

  • 25 sq m
  • Sleeps 2

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About this property

Aquastar Hotel & Apartments

Beachfront hotel with 2 outdoor pools and 24-hour front desk
Spend the day on Aquastar Hotel & Apartments's beach or relax by one of the hotel's 2 outdoor swimming pools.
Aquastar Hotel & Apartments offers 23 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions come with cable channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Aquastar Hotel & Apartments. During your stay, you're just a quick walk from Mahahual Beach. Free WiFi in public areas, 2 outdoor pools and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Services include a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Steps from Mahahual Beach and a 3-minute drive from Costa Maya Port
Aquastar Hotel & Apartments offers its guests 2 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A terrace, tour/ticket assistance, and concierge services are also featured at Aquastar Hotel & Apartments.

This 3.5-star Mahahual hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 11:30 AM.
Aquastar Hotel & Apartments has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request

Food and drink

  • Daily full breakfast available 7:30 AM to 11:30 AM for a fee: MXN 150 for adults and MXN 150 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Boat tours
  • Ecotours
  • Fishing

Family friendly

  • 2 outdoor pools
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On the beach
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • Mediterranean architecture
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Aquastar Hotel & Apartments

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 150 for adults and from MXN 150 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Aqua Star Hotel Apartments Mahahual
Aqua Star Hotel Apartments
Aqua Star Mahahual
Aqua Star Hotel Apartments
Aquastar & Apartments Mahahual
Aquastar Hotel & Apartments Hotel
Aquastar Hotel & Apartments Mahahual
Aquastar Hotel & Apartments Hotel Mahahual

Reviews

Aquastar Hotel & Apartments Reviews

8.0

Very good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 223 out of 544 reviews
Rating 8 - Good. 169 out of 544 reviews
Rating 6 - Okay. 75 out of 544 reviews
Rating 4 - Poor. 40 out of 544 reviews
Rating 2 - Terrible. 37 out of 544 reviews

Reviews

8/10 Good

Nayeli

Travelled with family
Liked: Staff & service, room comfort

Personal muy atento y profesional

El personal del hotel y restaurant fueron atentos y resolvieron todas nuestras dudas y problemas que se presentaron. El hotel está bien, pero creo que algunas cosas necesitan renovarse, por ejemplo las llaves de agua de nuestro cuartos estaban verdes. También las sábanas estaban ya muy lavadas y tenían manchas, aunque nos dijeron que las acababan de cambiar, y el personal las cambió. El hotel es un poco ruidoso, pero nosotros íbamos en plan familiar. Una pena el sargazo, infórmense antes de ir, no disfrutamos tanto porque cambia el color del agua y no es lo mismo.
Stayed 6 nights in Jul 2025

10/10 Excellent

Sigifredo

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jul 2025

8/10 Good

Ashton

Stayed 2 nights in Jul 2025

6/10 Okay

Andrea

Stayed 2 nights in Jun 2025

10/10 Excellent

Veronica

Stayed 2 nights in Jun 2025

10/10 Excellent

Jorge

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente ubicación en Mahahual

El hotel esta muy moderno, limpio y en excelentes condiciones. Esta muy bien ubicado con una alberca muy bonita y un club de playa precioso.
Stayed 4 nights in Jun 2025

8/10 Good

Jessica

Travelled with partner
Liked: Amenities, property conditions & facilities
Rooms are great!
Stayed 1 night in May 2025

10/10 Excellent

John, GLENVIEW

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Lleymi

Travelled with family and small children
Liked: Cleanliness
Was clean but very small
Stayed 1 night in Apr 2025

8/10 Good

Barbara

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views of the sea from the Ocean-view rooms! Staff, notably Alessandra the concierge, was very friendly and helpful! It was very windy during our stay, so the sargassum/seaweed built up horribly right in front of the hotel, but walking down the malecon a few blocks gets you to a really nice beach area. Lots of restaurants to choose from including the one at the hotel which served decent food and drinks. I would definitely recommend this area and hotel to others.
Stayed 4 nights in Apr 2025

6/10 Okay

Vicent

Travelled with family and small children
😊
Stayed 1 night in Mar 2025

2/10 Terrible

CRYOLOGISTICS

Stayed 1 night in Mar 2025

10/10 Excellent

herschel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I recommend

One of the nicest hotels in the area with good location. Need a hair dryer in the rooms. Had its own restaurant beach club. The beach entrance is rocky. Nicer beaches further down the malacon. I would stay here again
View from rooftop pool
Main pool overlooks the ocean
Stayed 2 nights in Feb 2025

10/10 Excellent

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

anne

Liked: Staff & service
Disliked: Property conditions & facilities
the music which would have been alright at 7:30am if it was was soft calm type was not it was sum times heavy metal type and did not stop till 11.00pm sum times later also the restaurant service was really bad. They wouldn't bring us forks they wouldn't bring napkins. They wouldn't bring it. We had to go up all the time and ask for stuff. It was really bad.
Stayed 14 nights in Jan 2025

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Clarence

Stayed 1 night in Dec 2024

6/10 Okay

Georgia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's our 5th time staying at Aquastar, we love the hotel but sadly it's not the same. Changes need to be made. The amenities, towels, and much more.I hate that i have to post this about a hotel that i so loved. Staying somewhere else next time.
Stayed 3 nights in Dec 2024

8/10 Good

Francis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Carmelito

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My family and i liked the hotel. A little problem with the hot water from the shower and also, there were no iron or ironing boars in the apartment. Apart from that i would give the hotel 9
Stayed 1 night in Oct 2024

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service
Great service, the staff are friendly and helpful! The building can do with maintenance and new sheets and towels but overall it’s a nice hotel.
Stayed 2 nights in Sep 2024

4/10 Poor

Angelica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks nice outside. It’s the interior that needs a lot of TLC. No closet, No luggage rack, towers & sheets are old, dirty, stained. The restaurant is good
Stayed 4 nights in Aug 2024

6/10 Okay

Manuel adolfo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not so good
Stayed 3 nights in Aug 2024

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024