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Aquastar Hotel & Apartments

3.5 star property

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Photo gallery for Aquastar Hotel & Apartments

Exclusive Room, Private Pool, Ocean View | Premium bedding, in-room safe, desk, free WiFi
Premium Room, 1 Bedroom, Bathtub, Oceanfront | View from room
A wooden pathway leading to a seating area with a palm tree and a rock sculpture.
A wooden door with horizontal slats, leading to a balcony overlooking a beach with palm trees and a clear sky.
A resort with a pool, palm trees, and a view of the ocean.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
Carretera Mahahual, Xcalak Km 0.5, Mahahual, QROO, 77728
  • Place, Mahahual Beach
    ‪1 min walk‬
  • Place, Mahahual Lighthouse
    ‪6 min walk‬
  • Place, Maya Chan Beach
    ‪25 min drive‬

Room options

View all photos for Superior Queen Room

A hotel room with a bed, wooden wardrobe, and a wall-mounted light fixture.

Superior Queen Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior King Room with Partial Sea View

A bedroom with a wooden bed, a nightstand with a lamp, a window with blinds, and an air conditioning unit.

Superior King Room with Partial Sea View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room Executive

Premium bedding, in-room safe, desk, free WiFi

Room Executive

  • 25 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Premium Room, 1 Bedroom, Bathtub, Oceanfront

Premium Room, 1 Bedroom, Bathtub, Oceanfront | Jetted bathtub

Premium Room, 1 Bedroom, Bathtub, Oceanfront

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Quadruple Room, 2 Double Beds

Premium bedding, in-room safe, desk, free WiFi

Superior Quadruple Room, 2 Double Beds

8.6 out of 10
Excellent
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Apartment, 2 Bedrooms

Premium Apartment, 2 Bedrooms | Premium bedding, in-room safe, desk, free WiFi

Premium Apartment, 2 Bedrooms

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Single Bunk Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Partial Sea View

Superior Room, 1 King Bed, Partial Sea View | View from room

Superior Room, 1 King Bed, Partial Sea View

8.8 out of 10
Excellent
(3 reviews)
  • Partial sea view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, in-room safe, desk, free WiFi

Superior Room, 1 Queen Bed

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, No Windows

Standard Room, 1 King Bed, No Windows | Premium bedding, in-room safe, desk, free WiFi

Standard Room, 1 King Bed, No Windows

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Exclusive Room, Private Pool, Ocean View

Exclusive Room, Private Pool, Ocean View | Premium bedding, in-room safe, desk, free WiFi

Exclusive Room, Private Pool, Ocean View

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Premium Apartment, 2 Bedrooms, Sea View

A hotel room with a large bed, a wooden headboard, and a view of the ocean through a sliding glass door.

Premium Apartment, 2 Bedrooms, Sea View

  • Sea view
  • 30 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

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About this property

Aquastar Hotel & Apartments

Spend the day on Aquastar Hotel & Apartments's beach or relax by one of the hotel's 2 outdoor swimming pools.
Aquastar Hotel & Apartments offers 23 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions come with cable channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Aquastar Hotel & Apartments. During your stay, you're just a quick walk from Mahahual Beach. Free WiFi in public areas, 2 outdoor pools and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Services include a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Steps from Mahahual Beach and a 3-minute drive from Costa Maya Port
Aquastar Hotel & Apartments offers its guests 2 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A terrace, tour/ticket assistance, and concierge services are also featured at Aquastar Hotel & Apartments.

This 3.5-star Mahahual hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 11:30 AM.
Aquastar Hotel & Apartments has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: MXN 210 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Boat tours
  • Ecotours
  • Fishing

Family friendly

  • 2 outdoor pools
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On the beach
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • Mediterranean architecture
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Aquastar Hotel & Apartments

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 17.60 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 210 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Aqua Star Hotel Apartments Mahahual
Aqua Star Hotel Apartments
Aqua Star Mahahual
Aqua Star Hotel Apartments
Aquastar & Apartments Mahahual
Aquastar Hotel & Apartments Hotel
Aquastar Hotel & Apartments Mahahual
Aquastar Hotel & Apartments Hotel Mahahual

Aquastar Hotel & Apartments Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 252 out of 600 reviews
Rating 8 - Good. 180 out of 600 reviews
Rating 6 - Okay. 80 out of 600 reviews
Rating 4 - Poor. 46 out of 600 reviews
Rating 2 - Terrible. 42 out of 600 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Julia

The property is very nice, and the kindness of the staff is the best.
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aquastar is a hidden gem at the edge of Mexico. Outstanding service, beautiful rooms, and a great restaurant.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant/bar staff has been great, everyone is friendly, room is clean and simple, location is very convenient.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Juan Danie

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Ingrid Alexis

Liked: Cleanliness, staff & service, amenities
Todo excelente
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel to stay in Mahahual, we rented a two room with the kitchen and we really enjoyed.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Katia

Liked: Cleanliness, property conditions & facilities
amazing staff
Stayed 1 night in Jan 2026
Verified

8/10 Good

Mark Miller, Sheila

Liked: Cleanliness, amenities, property conditions & facilities
The outside area and pool of the Aquastar hotel was beautiful. We especially enjoyed the waterfront seats and hammocks. We found the rooms to be very plain and noisy. We could hear every sound from our neighbors across the hall. We also ended up with a double instead of the Queen room that we booked. That aside, we did enjoy our stay.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location - loved the jacuzzi.
Stayed 4 nights in Mar 2024
Verified

8/10 Good

Oscar

Liked: Staff & service, property conditions & facilities
Great location and confortable
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

jose

Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Jessica

Liked: Amenities, property conditions & facilities
Rooms are great!
Stayed 1 night in May 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, amenities
Great location, clean,great service we live the pool
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Gennady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was good
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the hotel so much that we extended our stay!
Stayed 1 night in Nov 2023
Verified

2/10 Terrible

Georgia

Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean. The hotel is not the same as before. Dirty pots, dinghy towels. Just horrible.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Sigifredo

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jul 2025
Verified

4/10 Poor

Janelle

Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself was clean and well-maintained, and the staff were helpful. This hotel has the potential to be terrific, but there were two large problems. First, the Beach Club attached to the hotel plays loud and annoying music day and night. They seem to turn it up louder in the middle of the day in an attempt to attract tourists from the cruise ships. It’s impossible to find a location either by the pool or in the building that is reasonably quiet. Next, there is some kind of issue with the plumbing that creates a lot of noise during the night. I was awakened both nights.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Cameo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, pool is right on the boardwalk, also rooftop pool, pool and beach loungers. Clean comfortable rooms
Verified

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service
Great service, the staff are friendly and helpful! The building can do with maintenance and new sheets and towels but overall it’s a nice hotel.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

hector

the water
Stayed 1 night in Aug 2025
Verified

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I recommend

One of the nicest hotels in the area with good location. Need a hair dryer in the rooms. Had its own restaurant beach club. The beach entrance is rocky. Nicer beaches further down the malacon. I would stay here again
View from rooftop pool
Main pool overlooks the ocean
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views of the sea from the Ocean-view rooms! Staff, notably Alessandra the concierge, was very friendly and helpful! It was very windy during our stay, so the sargassum/seaweed built up horribly right in front of the hotel, but walking down the malecon a few blocks gets you to a really nice beach area. Lots of restaurants to choose from including the one at the hotel which served decent food and drinks. I would definitely recommend this area and hotel to others.
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Free parking. Beachfront. Spartan but adequate rooms. Friendly and helpful staff.
Verified

8/10 Good

Cid

Liked: Staff & service
Overall a good place but it's a little outdated. The staff is very friendly and helpful.
Stayed 2 nights in Feb 2023