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Hotel Grand Marlon

3.0 star property

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Photo gallery for Hotel Grand Marlon

Junior Suite | In-room safe, iron/ironing board, free WiFi
Flat-screen TV
Front of property – evening/night
Outdoor pool
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Av. Juárez No. 88, Chetumal, QROO, 77000
  • Place, Explanada de la Bandera
    ‪8 min walk‬
  • Place, Chetumal Ferry Terminal
    ‪8 min walk‬
  • Place, Palacio Municipal De Othon P. Blanco
    ‪10 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, iron/ironing board, free WiFi

Standard Double Room

8.4 out of 10
Very good
(16 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room

In-room safe, iron/ironing board, free WiFi

Executive Room

8.4 out of 10
Very good
(20 reviews)
  • Sleeps 3
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite

Junior Suite | In-room safe, iron/ironing board, free WiFi

Junior Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Master)

Suite (Master) | In-room safe, iron/ironing board, free WiFi

Suite (Master)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed

Standard Triple Room

  • Sleeps 4
  • 2 Double Beds

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3.8 out of 5, Good, 483 reviews
Hotel Marlon

About this property

Hotel Grand Marlon

Hotel in Chetumal with outdoor pool and restaurant
This hotel features an outdoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, Access to hot tub and a business centre.
Hotel Grand Marlon offers 34 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. This Chetumal hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they enjoy the overall property condition at Hotel Grand Marlon. During your stay, you're just a quick walk from Museo de la Ciudad. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy international cuisine while dining at Placeres
  • Breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym
  • Within a 10-minute walk of Museo de la Ciudad and Explanada de la Bandera
Hotel Grand Marlon offers its guests an outdoor pool, Access to hot tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. A terrace, tour/ticket assistance, and room service (during limited hours) are also featured at Hotel Grand Marlon.

Smoking is allowed in designated areas at this 3-star Chetumal hotel.

For a fee, guests can enjoy a local cuisine breakfast daily from 7:00 AM to noon.
Placeres – This restaurant specialises in international cuisine. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: MXN 145 for adults and MXN 145 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Placeres

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Grand Marlon

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately MXN 145 for adults and from MXN 145 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Grand Marlon
Grand Marlon Chetumal
Hotel Grand Marlon
Hotel Grand Marlon Chetumal
Hotel Marlon
Marlon Hotel
The Grand Marlon Chetumal, Mexico - Quintana Roo
The Grand Marlon Hotel Chetumal
Hotel Grand Marlon Hotel
Hotel Grand Marlon Chetumal
Hotel Grand Marlon Hotel Chetumal

Hotel Grand Marlon Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 265 out of 681 reviews
Rating 8 - Good. 209 out of 681 reviews
Rating 6 - Okay. 117 out of 681 reviews
Rating 4 - Poor. 49 out of 681 reviews
Rating 2 - Terrible. 41 out of 681 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Paul

Travelled with group
Disliked: Cleanliness
Ok
Stayed 1 night in Oct 2025

8/10 Good

Frank Gordon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
All the plug sockets are tired and don’t hold plugs any more. Maybe they should be replaced throughout the hotel.
Stayed 1 night in Oct 2025

8/10 Good

Frank Gordon

Liked: Cleanliness
Disliked: Staff & service
The Grand Marlon hotel is my go to place in Chetumal. Previously it had bad wi-fi for an extended period. That problem now appears to have been fixec
Stayed 2 nights in Oct 2025

10/10 Excellent

Ryan

Stayed 1 night in Oct 2025

10/10 Excellent

robert

Stayed 1 night in Oct 2025

6/10 Okay

Erdal

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Easy ro find
Stayed 1 night in Oct 2025

6/10 Okay

Justina

Stayed 1 night in Sep 2025

8/10 Good

Frank Gordon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I always stay at this property when I visit Chetumal. Parking is good. The rooms are good. Location is easily findable. Restaurant is good. Has a nice small pool.
Stayed 1 night in Aug 2025

4/10 Poor

Therese

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The location was ok
Stayed 1 night in Aug 2025

10/10 Excellent

Doreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good as expected
Stayed 1 night in Aug 2025

4/10 Poor

Anthony

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Arrived early (45 minutes) and understandably our rooms were not ready so we sat and relaxed in the hotel bar/restaurant and waited until our scheduled check in time and were told our rooms were now ready. We received our keys and remotes and went to our room. We walked into a room that hadn’t even been touched by anyone except the last guests! We informed front desk staff and were told they would get the room ready for us. Luckily we were able to leave our baggage in another room we had reserved that actually was ready and we came back a few hours later and the room was ready. The website states there is a hot tub which is not true! This was one of the main reasons why we chose to stay there instead of other much nicer hotels in the area that we have previously stayed at. It’s simply a small portion of the pool that resembles a hot tub. The restaurant/bar was nice and the food and selections were reasonably priced and the meals we had were good. Waiters and bartenders were very friendly and efficient with exception of the person who ran the register and she was terrible! I had to insist on running my payment repeatedly and once I showed her how to use their own credit card machine it cleared perfectly. When we returned later that evening for dinner and drinks once again she was unable to process the payment and was very abrupt and argumentative and they had to transfer our bill to the front desk and yes the payment was processed flawlessly on their first attempt.
Stayed 1 night in Aug 2025

6/10 Okay

Yamani

Travelled with family
Parking options limited. Paid parking but no reservations
Stayed 1 night in Aug 2025

6/10 Okay

Kersten

Travelled with family, Travelled with partner
Liked: Staff & service
Other guests can be noisy and we would hear in our rooms but was not hotel fault. Would come back again.
Stayed 2 nights in Jul 2025

8/10 Good

Perez

Stayed 1 night in Jul 2025

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our suite
Stayed 1 night in Jul 2025

10/10 Excellent

Endu

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 2 nights in Jun 2025

2/10 Terrible

Maria

Stayed 1 night in Jun 2025

6/10 Okay

Juan

Travelled with partner
Liked: Cleanliness, amenities
The room needs more attention from staff
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No vayan no se arrieguen.

Terrible expwriencia cama sucia , me mostraron otra habitacion y estaba sucia la cama tambien y se negaron a mostrarme otra decidi no quedarme en el establecimiento y ahora batallo con el reembolso, la atencion de Johana la recepcionista pesima.
Stayed 1 night in May 2025

10/10 Excellent

Dyonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Our room was cleaned everyday. Our stay there was good.
Stayed 3 nights in May 2025

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was extremely helpful with all my questions.
Stayed 1 night in May 2025

4/10 Poor

Crystalene

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Wifi was so terrible I could not even make a what's app call without it dropping every few seconds. Even though it says there's a hot tub in the hotel description with along with gym, pool, etc, the hotel does not have one for all guest to use.
Stayed 1 night in May 2025

10/10 Excellent

Merceli

Liked: Cleanliness, property conditions & facilities
Great spot but staff could have been more disciplined
Stayed 2 nights in Mar 2025

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2025

8/10 Good

Javier

Stayed 2 nights in Jan 2025