2/10 Horrible
Juliana W.
28 juil. 2025
Les points forts : Propreté
Air Condition Did Work Majority of the Stay and Owner Went Back on Refund Promise
When we checked into the property we noticed the bottom unit was not cooling. After getting up with the property manager, they sent someone out but the unit still was not cooling, they could see this on the digital thermometer system. Also the upstairs window unit in the dining room was not cooling. It was a lot of back and forth to get them both fixed including maintenance people coming in the units once when I was walking out from the bathroom in a towel. By the LAST night, the issue was fixed and the 1st unit started to cool. I did not complain or get upset about the situation but they said for the inconvenience they would refund half the amount of our stay. Since we have left July 7th, except for communication about an accidental removal of a garage door opener that I mailed back, we have gotten radio silence. I have called and texted, left messages and emails both to the owner and the property manager, who by the way is a police officer, many times. Nothing. I have not raised more voice or gotten upset about the situation and I held off on my review to give them time to do the right thing. None of this is in writing anywhere,they just told me over the phone, so my word against theirs which I am assuming is what they are banking on. To have little kids and adults sleeping in 78 degrees in the beginning of July was not ideal.
Juliana W.
Séjour de 4 nuits en juillet 2025