6/10 Okay
LaShonda
Travelled with family, Travelled with family and small children
29 Jul 2025
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
This property was very convenient to every activity we had planned for our Chicago Stay. We came mainly to visit Legoland and Medieval Times which both ended up being minutes away from the hotel. I wanted to highlight the good first. The staff was wonderful. They were very welcoming and helpful. The beautiful night young lady at the front desk was especially friendly and helpful. The cookies at the front desk were a thoughtful touch. The breakfast was plentiful and the breakfast area was constantly cleaned and maintained. Im not a big breakfast person but my family thought that it was very good. The waffles were really good and lots of bread choices were available. The parking lot was well lit and i always felt safe.The area that i had an issue with was the cleanliness of the room. The floors were filthy as when i took off my shoes, my socks were horrendous. I am a clean freak so i always take Clorox wipes and wipe down everything. The bathroom wall had i dont know what on the wall next to the toilet paper that i cleaned off. The toilet paper roll was almost empty so not sure why that was left on there. There was hair from the previous guest in the tub. The bedroom had stains on the dresser that i was able to wipe off with my wipes. I went down to the front desk to ask for an extra blanket but was told there were none. The young lady at the front desk was very apologetic and she sincerely was upset that she couldn't honor my request. She did leave a note for housekeeping.
LaShonda
Stayed 2 nights in Jul 2025