4/10 Poor
James, Euless
27 Jul 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I suppose the facility was simply not up to my standards, as it was a budget airport hotel. The staff was helpful and courteous. And I will say the bed was comfortable and clean.
But the rest was unpleasant. The hotel was recently purchased, from my understanding, so there was a lot that was closed. The restaurant area was closed, and was kept dark at night where you walk by, feeling ominous and derelict. The bathroom was not very clean, with walls needing repainting, doors showing water damage, and I found hair on what should have been clean towels. The provided cups that were sealed in plastic for cleanliness, all had holes in the plastic, negating the point of keeping them clean. The elevator button for floor 2 didn’t light up, the emergency call door looked like it was pried open with a crowbar, and the registration for the elevator was from 2023 (which may be within code, I don’t know. But two years seems a lot, I thought they were annual).
Lastly, which is not the hotel’s fault, there is just not much in the vicinity. GPS said there was a restaurant next door that was open, but it looks to be related to the hotel, and was closed. When I asked for nearby restaurants, the only options were fast food, nowhere to sit down and be waited upon. The only place in walking distance was a gas station convenience store directly next door, but very limited on what to buy.
I hope they are able to make it a more pleasant experience with a cleaner facility and more welcoming feeling.
James
Stayed 1 night in Jul 2025