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MainStay Suites Northbrook Wheeling

2.5 star property

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Photo gallery for MainStay Suites Northbrook Wheeling

Lounge
Point of interest
Premium bedding, pillow-top beds, desk, laptop workspace
Point of interest
Point of interest

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
8000 Capitol Drive, Wheeling, IL, 60090
  • Place, Isaak Walton Park
    ‪3 min drive‬
  • Place, Prospect Heights City Hall
    ‪4 min drive‬
  • Place, Heritage Park
    ‪4 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower) | Bathroom | Combined shower/bathtub, hair dryer, towels, soap

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub) | Bathroom | Combined shower/bathtub, hair dryer, towels, soap

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking | Premium bedding, pillow-top beds, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

MainStay Suites Northbrook Wheeling

Suburban hotel with 24-hour fitness centre and 24-hour front desk
This smoke-free hotel features a 24-hour fitness centre, dry cleaning and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a computer station and express check-out are on-site. Weekly housekeeping is available.
MainStay Suites Northbrook Wheeling offers 141 accommodations with MP3 docking stations and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at MainStay Suites Northbrook Wheeling, you'll be close to Chevy Chase Country Club. Enjoy features like free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free WiFi
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Amenities include a front desk safe, a computer and laundry facilities
  • On-site recreation includes a 24-hour gym
  • 7 minutes by car from Chevy Chase Country Club and 9 minutes from Kohl Children's Museum
  • Dogs welcome for a fee (restrictions apply)
As a guest of MainStay Suites Northbrook Wheeling, you'll find a 24-hour fitness centre, barbecue grills, and a vending machine. A computer station is on site and WiFi is free in public spaces. The business-friendly MainStay Suites Northbrook Wheeling also features multilingual staff, a picnic area, and laundry facilities. Self parking is free.

This Wheeling hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 2000
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per pet (varies based on length of stay) plus a one-off USD50 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at MainStay Suites Northbrook Wheeling.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hawthorn Suites Northbrook
Hawthorn Suites Northbrook Wheeling
Hawthorn Suites Wheeling
Hawthorn Suites Wyndham Northbrook
Hawthorn Suites Wyndham Northbrook Hotel
Hawthorn Suites Wyndham Northbrook Hotel Wheeling
Hawthorn Suites Wyndham Northbrook Wheeling
Wyndham Northbrook
Hawthorn Suites Wyndham Northbrook Wheeling Hotel
Candlewood Suites Chicago - Wheeling Hotel Wheeling
Candlewood Wheeling
MainStay Suites Northbrook Wheeling Hotel
MainStay Suites Northbrook Wheeling Wheeling
Hawthorn Suites by Wyndham Northbrook Wheeling
MainStay Suites Northbrook Wheeling Hotel Wheeling

MainStay Suites Northbrook Wheeling Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 349 out of 982 reviews
Rating 8 - Good. 299 out of 982 reviews
Rating 6 - Okay. 142 out of 982 reviews
Rating 4 - Poor. 84 out of 982 reviews
Rating 2 - Terrible. 108 out of 982 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Richard

Stayed 1 night in Oct 2025

2/10 Terrible

Julia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a 2.5-star hotel. Please stay away! Unsafe with police on premises every day, arresting people who live there full-time. Very sketchy clientele, the receptionist is rude and rarely in the reception area. The hallways are stained and dirty, the place is run-down, and pieces of clothing were lying on the grass and bushes, holes in window screens, dust on door frames..... You name it. The room was so dirty, and the smell in the room was just horrible. It smelled like something died in there. The toilet kept clogging, and the receptionist gave us a broken plunger, told us to fix it since "we broke it". My argument that I'm a paying guest did not convince her. She told us they have no maintenance or cleaning staff. We booked this place for 6 nights, but left after 2, no refund. We tried to get a refund for 2 days, our booking agent called the manager multiple times, but she refused and said that we can come talk to her and she'll change our room. She never even knocked on our door to try to resolve this, and every time we looked for her, she was nowhere to be found. There is also no night manager. The receptionist spent her evenings in the parking lot, hanging out with friends. Stay away. Pay a bit more and stay in an actual hotel. After just 2 days in the room, we had to wash all our clothes twice, even though we kept them in a closed suitcase, and they still smelled. Expedia needs to do better in vetting places it advertises on its site. I hold them responsible.
Stayed 6 nights in Sep 2025

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They canceled my room! I need a refund. I had to purchase a new room at 2am
Stayed 1 night in Sep 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2025

6/10 Okay

Alexandra

Stayed 1 night in Sep 2025

6/10 Okay

pranab

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Elevator

Elevator has to work if you are giving rooms on 3rd floor
Stayed 1 night in Sep 2025

2/10 Terrible

Kristina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Non raccomando assolutamente a nessuno di pernottate in questa struttura. Io e mio marito ci siamo fermati per una notte prima di partire in trasferta, quando siamo arrivati, alla reception non c’era nessuno. Abbiamo provato a chiamare a voce qualcuno, senza successo. Abbiamo usato il telefono per chiamare e finalmente dopo 10 minuti e’ arrivata la signora addetta alla reception. Non ci ha salutati, non ci ha dato il benvenuto, nulla!!!!! Con la faccia stufata ci ha chiesto il documento d’identità e successivamente ci ha dato la chiave senza dire dove dobbiamo andare per trovare la nostra stanza. Siamo rimasti scioccati da questo comportamento, perche’ per 100$ sentirsi trattati come dell’immondizia non e’ proprio cio’ che volevamo. Se vi volete rovinare l’umore e’ il posto ideale. Oltre all’indifferenza alla reception, quando siamo entrati nella nostra stanza c’era una puzza incredibile di qualcosa di marcio, il frigorifero faceva un rumore che facevamo fatica dí addormentarsi, l’aria condizionata anche faceva rumore ed era impossibile trovare la temperatura ideale, perche’ o faceva troppo freddo, o troppo caldo. Inoltre, non e’ un posto sicuro o accogliente per le famiglie, oppure per le ragazze che viaggiano da sole.
Stayed 1 night in Sep 2025

6/10 Okay

Wayne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Negative : Understaffed, elevator broken, dirty and stained hallway and stairwell carpeting, some lighting in rooms non-functional. Cracked mirror in closet ( possible injury hazard ) no breakfast offered Positive : Towels and bedding seemed very clean, bathroom / shower clean. This place needs some real help !!!
Stayed 2 nights in Aug 2025

2/10 Terrible

Kristen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
sheets had blood on them, elevator broken, out of key cards, people smoking in building, flys in room, room smelled like cigarettes
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No working elevator

Stayed 2 nights in Aug 2025

2/10 Terrible

Srikar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Aderele

Stayed 3 nights in Aug 2025

4/10 Poor

Maier

Disliked: Cleanliness, property conditions & facilities
The property was run down and the elevator didn't work!
Stayed 2 nights in Aug 2025

2/10 Terrible

Arturo

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were efficient with check-in and check-out!
Stayed 5 nights in Jul 2025

2/10 Terrible

Naresh Kumar

Travelled with family
Disliked: Staff & service
My 3 days of reservation was a complete waste. I had my son (5 years old) and my spouse travelling with me. I booked the hotel after checking on expedia website for late checkin. It clearly says checkin end time "Anytime" when i called the hotel around 7PM on my checkin date to inform about late checkin i was shocked to know that after 2AM my booking will be cancelled as "No Show" and the doors wont be open. Staff was very rude on the call.My flight to ORD was delay so i landed at 2:30AM. I had no other way. Expedia did not help me even after talking to them for almost an hour. I had to search for a day which was available far away. No refund was provided as well. Wrost experience - Never rely on expedia details and will never book mainstay anymore.
Stayed 3 nights in Jul 2025

4/10 Poor

Rafael

Business traveller
Disliked: Staff & service
I did not like that i had heavy luggage and the elevator was out of service and the only way up was the stairs. Carpets where all dirty and with stains and bad smell. Room service only from 7am to 3pm if you need towels or bed sheets they wont give you clean one's. No breakfast included 😢.
Stayed 1 night in Aug 2025

10/10 Excellent

Tanmay

Stayed 3 nights in Jul 2025

4/10 Poor

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd fl no elevator a.c. not working properly pump in stair way very loud
Stayed 5 nights in Jul 2025

4/10 Poor

John

Disliked: Amenities
The hallways and stair wells were dirty and always smelled. The garbage cans were always full and the elevator was broken. So I had to walk 3 flights of stairs with bad knees every time. House keeping was only available if you requested it. No breakfast included. My key card didn’t work twice and one time I went to get it fixed, no one was at the front desk b/c the only person working was cleaning a room. The toilet blocked the first time I used it. The kitchen sink water pressure was nonexistent and the shower water pressure was so low, I’m convinced I can piss harder.
Stayed 5 nights in Jul 2025

10/10 Excellent

Stephen

Liked: Amenities
Didnt know elevator wasnt working until I checked in.
Stayed 4 nights in Jul 2025

6/10 Okay

Jean, Rockford

Travelled with family
Disliked: Staff & service, property conditions & facilities
Essentials were good including ; staff friendliness, spacious layout & cleanliness of room; good shower& clean , comfortable bed. Problem areas: no phone or hair blower in room; or by request; no night light in bathroom; elevator didn’t work. Couldn’t reach hotel desk except during day time business hours.
Stayed 1 night in Aug 2025

2/10 Terrible

Zachary

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was not clean. Carpets all over the building are stained, the room smelled like stale smoke, and the one elevator was not working. The stairwell had old food and ripped carpet and the hallways smelled like smoke, dirty animals, and mildew. The curtains had stains on them, the armchair was ripped, just the overall condition of the property was poor and unkempt. Had the other hotels in the area not been sold out due to the National Card Show, we would have gone elsewhere. We will never stay here again.
Stayed 1 night in Aug 2025

6/10 Okay

Anthony

Travelled with family
Liked: Room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Mila, Round Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable clean room
Stayed 1 night in Jul 2025