I am writing regarding my recent hotel booking made through Expedia. I reserved this room three days in advance and prepaid using Afterpay, expecting a clean, properly prepared suite for my stay.
I am a Doctor, who scheduled this stay as a brief staycation while continuing to manage professional responsibilities remotely. Cleanliness and presentation were extremely important to me, especially given my profession and the need for a comfortable, sanitary environment between back-to-back Zoom meetings.
Upon arrival, I found that the bed sheets were heavily wrinkled and did not appear freshly pressed or properly presented. In my experience, hotel bedding is typically clean, ironed, and neatly tucked. When I raised this concern with the front desk, I was told that the property does its own laundry and that their sheets will “always be wrinkled.”
If that is the hotel’s standard practice, it should be clearly disclosed, as guests reasonably expect hotel linens to be professionally laundered and presented in a crisp, clean manner. The condition of the bedding did not meet that expectation.
A staff member named Jasmine was courteous and switched me to another room. Unfortunately, the second room had the same issue with wrinkled sheets, and the desk surface was visibly dirty and stained. I had to clean the desk myself before beginning my workday. I have photographs documenting both rooms.