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The Willows Hotel

3.0 star property
VIP Access

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Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout curtains
Lobby
Front of property
Dining
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
555 W Surf St, Chicago, IL, 60657
  • Lincoln Park Zoo
    ‪19 min walk‬
  • Wrigley Field
    ‪3 min drive‬
  • Michigan Avenue
    ‪5 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout curtains

Room, 1 Queen Bed (Small)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout curtains

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, minibar, desk, blackout curtains

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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Exterior

Hotel Versey Chicago Lincoln Park

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Parking available
4.3 out of 5, Excellent, (1527)
The price is CHF 461
for 1 room
includes taxes & fees
14 Jun - 15 Jun
Hotel Versey Chicago Lincoln Park

About this property

The Willows Hotel

Hotel with a 24-hour front desk, near Lake Michigan
Coffee/tea in a common area, concierge services and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fireplace at reception, a front desk safe and a vending machine are on-site. Housekeeping is available on request.
The Willows Hotel offers 55 accommodations with minibars and complimentary bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at The Willows Hotel. During your stay, you're just a quick walk from Lincoln Park. Free WiFi in public areas and concierge services are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Amenities include a front desk safe, a lift and a fireplace at reception
  • Guests have great things to say about the location and the clean guestrooms
  • 13 minutes by foot from Lake Michigan and a 3-minute drive from Wrigley Field
As a guest of The Willows Hotel, you'll find a vending machine, coffee/tea in common area, and concierge services. WiFi is free in public spaces. The boutique The Willows Hotel also features a fireplace in the lobby, complimentary use of a nearby fitness facility, and a front desk safe.

This 3-star Chicago hotel is smoke free.

Languages

English, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 25 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 25 per day (300 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

The Willows Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 517 out of 1004 reviews
Rating 8 - Good. 271 out of 1004 reviews
Rating 6 - Okay. 117 out of 1004 reviews
Rating 4 - Poor. 65 out of 1004 reviews
Rating 2 - Terrible. 34 out of 1004 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Aimee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Melissa

Stayed 1 night in Feb 2025

8/10 Good

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Check in took much too long. The two credit card readers were both malfunctioning so much that I got a fraud alert while standing there. Our room overlooked the back alley and at 7:40 a.m. (a Wednesday) we were awakened by a trash truck for 10 minutes of emptying dumpsters. The radiator heat was hard to control so the room was very hot. Other than all of that, it's a nice, clean, old hotel.
Stayed 1 night in Feb 2025

10/10 Excellent

Sain

Stayed 1 night in Feb 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Stacy, Oak Park

Stayed 1 night in Feb 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Feb 2025

8/10 Good

Howard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lot to do
Stayed 2 nights in Feb 2025

10/10 Excellent

Beth, Peoria

Stayed 2 nights in Feb 2025

6/10 Okay

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Absolutely fine, normal hotel stay. The grounds were safe, quiet and close to public transportation. The staff was very helpful and professional. Hot water was not great. And the heater started whistling at about 230AM. I would stay again though- it was a beautiful neighborhood and a great value.
Stayed 1 night in Feb 2025

10/10 Excellent

Anthony, ORLANDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again.
Stayed 1 night in Feb 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at the Willows

The Willows is a small hotel located in a great area full of wonderful restaurants and shopping. It’s very cozy and the fireplace is a great, especially in the winter. The lobby area is very welcoming
Stayed 3 nights in Feb 2025

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Old time hotel, great location and very nice!
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Deposit rip off

I was charged 100 as a deposit and despite only using a towel and washcloth to take a shower my deposit was not returned. This ia a ripoff
Stayed 1 night in Feb 2025

10/10 Excellent

Peter

Stayed 3 nights in Jan 2025

4/10 Poor

Kristie

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Ali

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great location. Asked front desk about updates to room. Stated that they are working on it starting front the fourth floor down. Was on 2, paint chip, peeling wall paper.
Stayed 3 nights in Jan 2025

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it alot
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort

good location in Lincoln Park

The rooms were a nice size. The location was great for our needs. The hotel can realy use an update/refresh. We have no issue with it being an older hotel, but this one is looking run down. We had 2 rooms for our family. We had to change 1 room bc the heat was not working and then in the new room, the toilet did not work well. It did not fill. Even after speaking to the front desk the toilet was"iffy". Our kids came to our room to use the toilet rather than clog their toilet. There are old fashion steam radiators which can be briefly noisy at times when they fill. Unfortunately, that often happened in the middle of the night. At about 3am both rooms' radiators filled. They were not controlled by a thermostat but by the hotel overall. In addition, there was a little spot wall heater and a seperate AC unit. Rooms (our 2 rooms were on opposite side of the hall) over looked alleys, common for city hotels. But for one room... a spot light shined directly into the room at the bed 24/7. So the shade had to be pulled. Front desk staff was very casual... no uniform or more fomal dress. We did not recognize the staff when we went to check out on Sunday am. She was dressed in sweats. They were friendly enough. The location was really good for us in Lincoln Park. Easily walkable to family that live in tha area. You do not have much choice g for hotels in that area.
Stayed 3 nights in Jan 2025

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

stan

Stayed 1 night in Jan 2025

10/10 Excellent

SAUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2025

8/10 Good

Gregory

Stayed 2 nights in Jan 2025

8/10 Good

Jeffrey, Grand Rapids

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the area and there was plenty of food choices. The people working the front desk were all amazing.
Stayed 3 nights in Jan 2025