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Tru by Hilton Naperville Chicago

2.5 star property

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Photo gallery for Tru by Hilton Naperville Chicago

Lobby
Indoor pool
Basic Double Room, 2 Queen Beds | Desk, bed sheets
Business centre
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1809 WEST DIEHL RD, Naperville, IL, 60563
  • Place, Topgolf
    ‪2 min drive‬
  • Place, Donald E. Stephens Convention Center
    ‪35 min drive‬
  • Place, Wrigley Field
    ‪52 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪38 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Desk, bed sheets

Room, 1 King Bed, Accessible, Bathtub

8.4 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, bed sheets

Room, 1 King Bed

9.2 out of 10
Wonderful
(69 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, bed sheets

Room, 1 King Bed, Accessible (Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, bed sheets

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, bed sheets

Room, 2 Queen Beds, Accessible (Hearing)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, bed sheets

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Double Room, 2 Queen Beds

Basic Double Room, 2 Queen Beds | Desk, bed sheets

Basic Double Room, 2 Queen Beds

9.4 out of 10
Exceptional
(63 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Room-Hearing Accessible

Towels

King Room-Hearing Accessible

  • Sleeps 2

View all photos for Guest Room With 1 King Bed, Roll-in Shower-Mobility/Hearing Accessible

Towels

Guest Room With 1 King Bed, Roll-in Shower-Mobility/Hearing Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

View all photos for King Room With Tub-Mobility Accessible

Bathroom | Towels

King Room With Tub-Mobility Accessible

  • Sleeps 2

View all photos for Guest Room With 2 Queen Beds And Walk In Shower

Towels

Guest Room With 2 Queen Beds And Walk In Shower

  • Sleeps 4

View all photos for Room With Two Queen Beds-Hearing Accessible

Towels

Room With Two Queen Beds-Hearing Accessible

  • Sleeps 4

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4

View all photos for Guest Room With 2 Queen Beds And Tub-Mobility Accessible

Towels

Guest Room With 2 Queen Beds And Tub-Mobility Accessible

  • Sleeps 4

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About this property

Tru by Hilton Naperville Chicago

Along with an indoor pool, this smoke-free hotel has a fitness centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, dry cleaning and a 24-hour front desk.
Tru by Hilton Naperville Chicago offers 121 accommodations. 50-inch Smart televisions come with satellite channels. Bathrooms include baths or showers. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they enjoy the free breakfast at Tru by Hilton Naperville Chicago. During your stay, you'll be within walking distance of Topgolf. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a business centre and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 3-minute drive from Topgolf and a few minutes from Odyssey Fun World
  • Cats and dogs welcome for a fee
Tru by Hilton Naperville Chicago offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi and wired Internet. You'll find a business centre on site. Free breakfast is served daily. The business-friendly Tru by Hilton Naperville Chicago also features coffee/tea in common area, dry cleaning/laundry services, and a front desk safe. Self parking is free.

This Naperville hotel is smoke free.

Guests are served a free buffet breakfast daily.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

Entertainment

  • 50-inch smart TV with cable/satellite channels

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay (maximum USD 100 per stay)
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay (maximum USD100 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru by Hilton Naperville
Tru by Hilton Naperville Chicago Hotel
Tru by Hilton Naperville Chicago Naperville
Tru by Hilton Naperville Chicago Hotel Naperville

Tru by Hilton Naperville Chicago Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 638 out of 975 reviews
Rating 8 - Good. 183 out of 975 reviews
Rating 6 - Okay. 82 out of 975 reviews
Rating 4 - Poor. 32 out of 975 reviews
Rating 2 - Terrible. 40 out of 975 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Ken

Stayed 1 night in Dec 2025

10/10 Excellent

Kim

Stayed 1 night in Dec 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
It is a nice hotel, but we were surprised when someone opened our door, without a key, and walked into our room. She had been moved to a room that locked, forgot something in our bathroom, and came to retrieve it. I don't think it should have been rented to us when someone was must moved due to the door not locking from the outside. The manager said he would resolve the issue but we haven't heard anything from him.
Stayed 1 night in Nov 2025

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at this location. Well maintained. Would stay again.
Stayed 1 night in Dec 2025

10/10 Excellent

Everett, Acworth

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service. Breakfast had lots of great options.
Stayed 2 nights in Nov 2025

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities
Staff was wonderful, hotel was excellent! Loved the 24 hour coffee/tea/cocoa bar and the breakfast was awesome! Definitely recommend and will be using this hotel next time I’m in the area!
Stayed 2 nights in Dec 2025

10/10 Excellent

Jimmy

Stayed 1 night in Nov 2025

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities
Newer property and decor. Convenient location with plenty of places to eat and shop.
Stayed 1 night in Dec 2025

10/10 Excellent

SharRhonda

Stayed 3 nights in Nov 2025

6/10 Okay

Karen, Rantoul

Stayed 1 night in Dec 2025

10/10 Excellent

Lavetta

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff is always so nice. Great customer service. Rooms were clean. Nice breakfast. They have games to play in the common area and a pool table.
Stayed 1 night in Nov 2025

6/10 Okay

Peggy

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Yes but the pool was out of order
Stayed 2 nights in Nov 2025

10/10 Excellent

Sandee

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was in great shape. Clean and very accommodating. Breakfast was delicious. The only thing I needed to ask for was clean towels. The message on the bathroom mirror noted that housekeeping would make the bed, change the towels and empty the baskets, every other day. I had to ask the desk attendant on the third day for clean towels and he checked the schedule and said we were not on the schedule to have a room refresh. I was a little put off by the statement, but we did get clean towels.
Stayed 4 nights in Nov 2025

10/10 Excellent

robert

Travelled with group
Liked: Cleanliness, staff & service
the rrom was very nice. nov coffee maker, but coffee in lobby. staff was great
Stayed 1 night in Nov 2025

10/10 Excellent

Pamela

Business traveller
Liked: Cleanliness, staff & service, amenities
The comforters lit up 💕everything was great staff was very welcoming which always makes the difference
Stayed 3 nights in Nov 2025

8/10 Good

Anna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Don at the front desk was helpful and offered us a nice room on the 4th floor. We were able to charge our Tesla overnight using the Rivian app. The breakfast offered nice choices. Lavazza coffee was self-served hot and strong. There was a big field to walk my dogs and dog treats in a bowl by the front desk. So far, the first night, we enjoyed our stay. However, it was extremely frustrating trying to talk to the front desk by calling the 630-329-8046. It was an automative message that then texted me a number 1-800-497-2175. The recording made me enter my itinerary number, and after entering the itinerary number from Expedia, the recording stated that it was invalid and hung up on me. Very frustrating!!!
Stayed 1 night in Nov 2025

8/10 Good

Michael

Stayed 1 night in Nov 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the hotel to be clean and the amenities were great. Each staff person I talked to was friendly and professional.
Stayed 2 nights in Nov 2025

10/10 Excellent

Amy, Akron

Stayed 1 night in Nov 2025

10/10 Excellent

Lily

Good bed,
Stayed 1 night in Nov 2025

10/10 Excellent

Daniela

Stayed 1 night in Nov 2025

10/10 Excellent

Adeniyi

Stayed 4 nights in Oct 2025

4/10 Poor

Lauren

Stayed 1 night in Aug 2025

10/10 Excellent

Gabriel

Travelled with group
Liked: Cleanliness, staff & service, amenities
The service
Stayed 3 nights in Oct 2025

10/10 Excellent

Dimera

Stayed 1 night in Nov 2025