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Sheraton Chihuahua Soberano

4.0 star property

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Photo gallery for Sheraton Chihuahua Soberano

Outdoor pool
Suite, 1 King Bed | In-room safe, desk, blackout curtains, iron/ironing board
Bar (on property)
Outdoor pool
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Gym
  • Housekeeping

Explore the area

Map
Barranca del Cobre 3211, Fraccionamiento Barrancas, Chihuahua, CHIH, 31125
  • Medical Star Hospital
    ‪10 min walk‬
  • District 1 - Shopping Mall
    ‪14 min walk‬
  • Distrito Uno
    ‪14 min walk‬
  • Chihuahua, Chihuahua (CUU-General Roberto Fierro Villalobos Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed

9.2 out of 10
Wonderful
(9 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds

8.6 out of 10
Excellent
(4 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, City View

8.8 out of 10
Excellent
(40 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, City View

7.0 out of 10
Good
(6 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mountain View

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Mountain View

9.0 out of 10
Wonderful
(6 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Mountain View

In-room safe, desk, blackout curtains, iron/ironing board

Club Room, 1 King Bed, Mountain View

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Mountain View

In-room safe, desk, blackout curtains, iron/ironing board

Club Room, 2 Queen Beds, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed

  • 93 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | In-room safe, desk, blackout curtains, iron/ironing board

Presidential Suite, 1 King Bed

  • 96 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Sheraton Chihuahua Soberano

Hotel with free parking, near District 1 - Shopping Mall
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site. Housekeeping is available on request.
Sheraton Chihuahua Soberano offers 204 accommodations with laptop-compatible safes and coffee/tea makers. 40-inch LED televisions come with premium cable channels. Bathrooms include a separate bath and shower and complimentary toiletries.

This Chihuahua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Sheraton Chihuahua Soberano. During your stay, you're just a quick walk from Medical Place. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym and racquetball/squash
  • Just a 2-minute drive from District 1 - Shopping Mall and 5 minutes from Fashion Mall
Sheraton Chihuahua Soberano offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 4 meeting rooms. The business-friendly Sheraton Chihuahua Soberano also features a terrace, a garden, and laundry facilities. Free self parking is available.

This 4-star Chihuahua hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to noon.
On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 342 for adults and MXN 174 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • Racquetball/squash

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • No plastic coffee stirrers
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 19 February to 10 April:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 342 for adults and from MXN 174 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

Property is also known as

Sheraton Chihuahua Soberano Hotel
Sheraton Soberano Hotel
Sheraton Chihuahua Soberano
Sheraton Soberano
Sheraton Chihuahua Soberano Hotel
Sheraton Chihuahua Soberano Chihuahua
Sheraton Chihuahua Soberano Hotel Chihuahua

Sheraton Chihuahua Soberano Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 611 out of 1007 reviews
Rating 8 - Good. 197 out of 1007 reviews
Rating 6 - Okay. 94 out of 1007 reviews
Rating 4 - Poor. 64 out of 1007 reviews
Rating 2 - Terrible. 41 out of 1007 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities

Disappointing

The service is very slow at the restaurant and other areas. I had to call several times to request the laundry service. The hotel in general, and the rooms need maintenance: old/dirty carpets, towels and tablecloths with holes. No shower gel or soap in the shower/bathtub. This is not a Sheraton quality service
Stayed 3 nights in Mar 2025

10/10 Excellent

perla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Jaqueline, Albuquerque

Liked: Staff & service, amenities, property conditions & facilities
Excellent as always! Thank you.
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was hoping for the best. But this property is rundown and should be listed as a 2 stars the best. Do not stay in room 138. AC does not work and way too hot. I asked them to assist, but no one came to fix it. I had to sleep in a hot room. Nice to see from the outside, but the rooms are not worth the price. Terrible experience.
Stayed 1 night in Feb 2025

10/10 Excellent

Javier Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Best Hotel in town!!!!!
Stayed 1 night in Jan 2025

2/10 Terrible

Liliana

Stayed 1 night in Dec 2024

10/10 Excellent

Arturo Muñoz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice hotel the carpet is a little old in my opinion. But everything else looks nice.
Stayed 3 nights in Dec 2024

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service from all staff
Stayed 1 night in Dec 2024

10/10 Excellent

Enrique

Stayed 1 night in Dec 2024

6/10 Okay

Karla

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Habia un grillo en la habitacion y está muy muy viejo el hotel..
Stayed 1 night in Dec 2024

10/10 Excellent

Jaqueline, Albuquerque

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Jazmin

Travelled with family and small children
Liked: Amenities
Great location, definitely coming again!
Stayed 1 night in Nov 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2024

4/10 Poor

Sulema, Clint

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms, window, elevator and the carpets at the rooms are dusty and durty
Stayed 5 nights in Nov 2024

10/10 Excellent

Mario, Oakland

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chihuahua up and coming with dynamism a new food centric experience in the city to be welcome into this tag majal of property with an infinity pool with great view of this great city. The room in older side but very well cared for. Bar closes early but staff is amicable to allow you to close your business. In chihuahua this is one of the two top options for any travelers. Staff was flexible with policies on a per guess basis to satisfy your requirements and because it’s a culture of service at a high level that maintains this property
Stayed 2 nights in Sep 2024

8/10 Good

MARTHA, SAN DIEGO

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Jazmin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great
Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Hein

Stayed 1 night in Oct 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen customer service
Stayed 2 nights in Oct 2024

8/10 Good

Yosephine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs to be modernized but all and all it’s beautiful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, el desayuno buffet buenisimo.
Stayed 2 nights in Oct 2024

6/10 Okay

Roxana

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Lumpy pillows.

Lobby looks great, very inviting and updated. The service was okay. I would expect better from the looks and the pricing. Our room was average but the pillows were very worn and lumpy. The bathroom shower water had a very bad odor of sewer. We had to keep the bathroom door closed so it would not sell up the whole room.
Stayed 3 nights in Oct 2024