6/10 Satisfaisant
Alexandra
Voyage en famille
27 déc. 2021
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Our stay was in a beautiful, warm and comfortable room, with good transport links and in a good location. However, the bathroom light never worked (which would indicate it not being cleaned either), no DVD player was provided when asked for despite being advertised as available, the bedsheets were not cleaned or changed and neither were the towels replaced- cleaning appeared to be to a minimum (ie the bin was emptied). Unfortunately our room was also left insecure following the bin being emptied one day, as the hostâs keys were left in the outside of the door, and when mentioned there was no apology or concern given despite our valuables and sentimental possessions being left exposed. There were incredibly offensive and inappropriate names on the Netflix accounts for use- made more concerning as this could be accessed or seen by children. The host also changed our room without asking us prior to our arrival (with the best intentions) and we are unable to check if we have lost money as a result. However, we think we saw our host upon departure, and she seemed very friendly in person. As a base to sleep in for our stay, and helpfully dog-friendly, this was more than suitable for our trip and we would definitely consider returning for another stay despite the hiccups.
Alexandra
Séjour de 5 nuits en décembre 2021