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Ciala Resort Best Hotel in Kisumu Kenya

4.5 star property

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Photo gallery for Ciala Resort Best Hotel in Kisumu Kenya

Set amidst lush greenery, this hotel boasts a striking roof and expansive windows.
Property video
Relax on the balcony with a view of lush green landscapes and distant mountains.
Stroll through the serene gardens, lined with palm trees and lush greenery, to the entrance of this beautiful property.
Relax by the pool surrounded by palm trees and lounge chairs.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast included
  • Room service
  • Air conditioning

Explore the area

Map
Daraja Mbili, Kisumu, Kisumu County
  • Hippo Point
  • Dunga Bay
    ‪25 min drive‬
  • Kisumu Impala Sanctuary
    ‪28 min drive‬
  • Kisumu (KIS)
    ‪20 min drive‬

Room options

View all photos for Superior Single Room

Superior Single Room | 1 bedroom, in-room safe, desk, laptop workspace

Superior Single Room

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Cabin

Family Cabin | 1 bedroom, in-room safe, desk, laptop workspace

Family Cabin

  • Hill view
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room

  • 40 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Honeymoon Room

Honeymoon Room | 1 bedroom, in-room safe, desk, laptop workspace

Honeymoon Room

  • 40 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

Executive Room | 1 bedroom, in-room safe, desk, laptop workspace

Executive Room

  • 70 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

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About this property

Ciala Resort Best Hotel in Kisumu Kenya

Riverwalk resort with 2 restaurants and free breakfast
This resort features 2 restaurants, an outdoor pool and 2 bars/lounges. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, a 24-hour business centre, a conference centre and a coffee shop/cafe are on-site. Change of bedsheets is available on request
Ciala Resort Best Hotel in Kisumu Kenya offers 58 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. 55-inch Smart televisions come with premium satellite channels and Netflix. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks and desk chairs. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets.

Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy.
During your stay at Ciala Resort Best Hotel in Kisumu Kenya, you'll be within walking distance of Maragoli Hills. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and 2 bars/lounges
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a playground, horse riding/rentals and mountain biking
  • 1.5 mi (2.4 km) from Maragoli Hills and 8.6 mi (13.8 km) from Lake Victoria
  • Beach shuttle service available for a fee
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A 24-hour business centre, 10 meeting rooms, and coworking spaces are available. Event space at this resort measures 8611 square feet (800 square metres) and includes a conference centre. An outdoor pool, spa services, and a terrace are also featured at the luxury Ciala Resort Best Hotel in Kisumu Kenya. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Kisumu resort.

Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM. The resort hosts a free manager's reception daily.
Ciala Resort Best Hotel in Kisumu Kenya has 2 restaurants on site.
24-hour room service is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Beach shuttle (surcharge)
  • Free secured self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics

Things to do

  • Bicycle rentals
  • Ecotours
  • Hiking/biking trails
  • Horseback riding/rentals
  • Mountain biking
  • Outdoor pool
  • Playground
  • TV in common areas

Family friendly

  • Baby toys
  • Children's games
  • Children's toys
  • Free cot
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Conference centre (8,611 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • On a lake
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Area rugs in room
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KES 4000.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: KES 4000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Ciala In Kisumu Kenya Kisumu
Ciala Resort Best Hotel in Kisumu Kenya Resort
Ciala Resort Best Hotel in Kisumu Kenya Kisumu
Ciala Resort Best Hotel in Kisumu Kenya Resort Kisumu

Ciala Resort Best Hotel in Kisumu Kenya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 21 out of 29 reviews
Rating 8 - Good. 5 out of 29 reviews
Rating 6 - Okay. 2 out of 29 reviews
Rating 4 - Poor. 0 out of 29 reviews
Rating 2 - Terrible. 1 out of 29 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt like I was right at home! This was an incredible experience. I can’t wait to bring my family back with me soon!
Stayed 1 night in Apr 2025

10/10 Excellent

Hisham

Stayed 1 night in Apr 2025

8/10 Good

Marcy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

The service at Ciala is always top notch. This is my third time staying with them and they are always hospitable. Our TV was missing from our room, so check in was a bit delayed and they had to separate our beds which we had asked for before we arrived, but other than that, if you need a place to relax, it is great to wind down there.
Margarita Pizza
Chocolate Milkshake
Fresh juice upon check in
Clean pool, perfect temperature
Stayed 1 night in Feb 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2024

6/10 Okay

Patrick

Travelled with family
Disliked: Property conditions & facilities
Property had hot water only in the mornings. If you want to take a shower in the afternoon or night it was only cold water. No robes in room. Breakfast is good but lunch and dinner meals need improving.
Stayed 3 nights in Jan 2025

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Dec 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a little off the main road. Arrange pick up earlier since cabs can take as long as 30 minutes. Excellent property!!! The gardening is out of this world
Stayed 1 night in Nov 2024

10/10 Excellent

KENNEDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ciala is the best resort in Kisumu and the pricing is very affordable. We booked a couple rooms, since we had a big party. The staff was incredibly friendly. Security team was great. The pool was nice. They had a kids area and plenty of area to run around. One neat thing they did was catch your own fish and the staff would cook it for you from a giant fish tank. Think of it like picking a lobster, but with a lake twist. Very easy to recommend. Will gladly book again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
isolated and steam room and sana didn't work
Stayed 1 night in Jul 2024

10/10 Excellent

Fedor

Stayed 4 nights in Jul 2024

10/10 Excellent

DELVINE

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very professional staff
Stayed 1 night in Jul 2024

10/10 Excellent

Julius, Springfield

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained and staff very friendly. I didn't like the fact that it took them more than 30 minutes to check us in but this disappointment was more than compensated by their juicy juices. The staff also were willing to go out of their way to carry our small bags, which was a bit vexing. They might have picked this habit from the expectation/attitude of some "waheshimiwa" guests. Breakfast was pretty good. We went in for lunch and it took more than one hour to get it ready. This was perplexing. However, the lunch turned out to be pretty good. Overall, some of us are very conscious of time and I more than mentioned to the receptionist this. It will be nice if the management can take this into account. Everything else was pretty good.
Stayed 1 night in Jun 2024

10/10 Excellent

Hosanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2024

8/10 Good

JITESH

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience !!
Stayed 1 night in Jun 2024

10/10 Excellent

Cris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cris Obudo

Outstanding
Stayed 2 nights in Apr 2024

8/10 Good

Anthony, crown point

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place to stay…. Salty food.. some broken amenities, typical to Kenya. Most of the staff were excellent. Would recommend - a bit pricey though. It’s not quite there.
Stayed 2 nights in Apr 2024

10/10 Excellent

NIKKI

Travelled with family
Liked: Cleanliness, staff & service, amenities
I can't even begin to tell you how absolutely AMAZING and beautiful this place is! From beginning to end I was treated like royalty. I highly, highly, HIGHLY recommend this place. I will be visiting every time I come to Kenya.
Stayed 2 nights in Oct 2023

10/10 Excellent

Anthony, crown point

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Staff is excellent and friendly. Would definitely come back. Gym and steam sauna a plus!
Stayed 2 nights in May 2023

2/10 Terrible

Peter

Stayed 2 nights in Apr 2023

10/10 Excellent

Murat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Ozgur

Stayed 1 night in Apr 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to be

Ich war in Ciala für vier Tage, Top-Service, sehr freundlich und hilfsbereites Personal. Ich war krank hatte Durchfall und Erbrechen, sie waren sehr hilfreich, ich bat immer wieder um Wasser im Zimmer, das ich ohne zusätzliche Gebühren bekam. Sie bereiteten eine spezielle Ernährung vor, die mir sehr half. das Personal war immer kompetent. Vielen Dank Ciala Ich werde sicher wiederkommen.
Stayed 4 nights in Aug 2024