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Pesona Alam Resort & Spa

4.0 star property

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Photo gallery for Pesona Alam Resort & Spa

Lobby
Superior Villa, 1 Bedroom | Minibar, in-room safe, desk, laptop workspace
Meeting facility
3 outdoor pools
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Jalan Taman Safari No. 101, Cisarua, West Java, 16750
  • Place, Cisarua Bogor Tea Garden
    ‪7 min drive‬
  • Place, Cimory Dairy Land
    ‪9 min drive‬
  • Place, Taman Safari Indonesia
    ‪10 min drive‬
  • Airport, Jakarta (HLP-Halim Perdanakusuma Intl.)
    ‪100 min drive‬

Room options

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room with Mountain View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room with Mountain View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room, Mountain View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed OR 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Standard

Minibar, in-room safe, desk, laptop workspace

Deluxe Standard

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, laptop workspace

Superior Room

  • Garden view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Villa, 3 Bedrooms

Deluxe Villa, 3 Bedrooms | Living area | LCD TV

Deluxe Villa, 3 Bedrooms

  • Garden view
  • 100 sq m
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed, 2 Single Beds and 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Villa, 1 Bedroom

Minibar, in-room safe, desk, laptop workspace

Superior Villa, 1 Bedroom

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Villa, 2 Bedrooms

Superior Villa, 2 Bedrooms | Living area | LCD TV

Superior Villa, 2 Bedrooms

  • Garden view
  • 75 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

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About this property

Pesona Alam Resort & Spa

3 outdoor pools, a full-service spa and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
Pesona Alam Resort & Spa offers 138 air-conditioned accommodations with minibars and a safe. LCD televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include massages.
During your stay at Pesona Alam Resort & Spa, you'll be close to Taman Safari Indonesia. Enjoy features like free WiFi in public areas and free self-parking, plus 3 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at The Banyan All Day Dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the 3 outdoor pools
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym, mini golf and bicycles to rent
  • 12 minutes by car from Taman Safari Indonesia and 13 minutes from Puncak Tea Plantation
Pesona Alam Resort & Spa offers its guests a full-service spa, 3 outdoor swimming pools, a fitness centre, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Spa services, an arcade/games room, and a garden are also featured at the family-friendly Pesona Alam Resort & Spa. Self parking is free.

This 4-star Cisarua hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
The Banyan All Day Dining – This restaurant specialises in international cuisine.
Halimun – On-site café.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: IDR 200,000 for adults and IDR 100,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Halimun
  • The Banyan All Day Dining

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Mini golf
  • Playground

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains

Full-service spa

  • Couples treatment rooms
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2015
  • Double-glazed windows
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pesona Alam Resort & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 350000.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 200000 for adults and from IDR 100000 for children
  • Rollaway bed fee: IDR 350000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property requires a deposit at the time of booking the reservation.
Property Registration Number 55110, 9120304362209

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Pesona Alam Resort Cisarua
Pesona Alam Resort
Pesona Alam Cisarua
Pesona Alam Resort & Spa Hotel
Pesona Alam Resort & Spa Cisarua
Pesona Alam Resort & Spa Hotel Cisarua

Pesona Alam Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 22 out of 39 reviews
Rating 8 - Good. 10 out of 39 reviews
Rating 6 - Okay. 6 out of 39 reviews
Rating 4 - Poor. 1 out of 39 reviews
Rating 2 - Terrible. 0 out of 39 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rina

Liked: Amenities
Nice quiet and beautiful resort. Excellent customer service, staff were very polite, friendly and accommodating
Stayed 1 night in Sep 2025
Verified

8/10 Good

Indra

Liked: Cleanliness, staff & service
The food (breakfast) is not good but expensive
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You're in the middle of paradise here! Totally beautiful and serene. This is tea country with tea plantations surrounding the area My only complaint was at the restaurant which charged me almost USD 3 for green tea! Apparently, the only free tea is one local brand but since they are in tea country, I believe they could do better by offering what is local.
Stayed 2 nights in Oct 2022
Verified

6/10 Okay

Bert

Liked: Staff & service, amenities
Het verblijf was fijn, maar had meer van het resort verwacht. Had idee dat het iets luxer 4 sterrenhotel was. De kamer en hotel waren op veel plaatsen aan renovatie toe. Het licht en lek in wastafel moesten 2x gerepareerd worden. Het is eigenlijk gewoon veel te duur. Het minste was dat je bij checkin borg moet betalen. Dat heb ik al jaren niet meegemaakt. Helaas ging er een mok kapot. Wilde ze 200.000rp voor hebben, terwijl het hen misschien 20.000 kost. Uiteindelijk heb ik niet hoeven betalen, maar dit moet het management meteen veranderen voor anderen. Niet servicegericht! Er was ook veel wel goed. Het uitzicht was mooi. Bed comfortabel. Ontbijt was lekker. Het personeel was aardig. Het cafe en resaurant clubhuis en lake restaurant waren mooi gelegen in het bos vlakbij. Ps er is een shuttle service naartoe...
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Shih Yu

Disliked: Cleanliness, property conditions & facilities, room comfort

不是很好

首先是環境的整潔，霉味因為海拔受影響，但是飯店的清潔做的很不好，都仍有果蠅在各個廁所飛行，真的非常不可接受。 沐浴乳也沒有檢查，居然用完了
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

flelianty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4 star new Hotel in Puncak

Nice 4* hotel.. room 24 m . Minimalist modern style... perfect for family with kid. There is a sofa bed. Wanna come back again to try their spa n tea break package Location just side by side with Botanica Santuary Hotel 5*
Stayed 1 night in Apr 2022
Verified

4/10 Poor

indra

Disliked: Staff & service
We stayed in villa with 3 rooms for 3 night. We got problems with water heater, internet connection, TV, and intercom in day 2 so that totally we can’t do anything there and outside is raining. The sad thing we called the services, it is so slow and need to call many times.
Stayed 3 nights in Dec 2021
Verified

10/10 Excellent

Marthen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place and view and good services
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

moayed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was amazing

Recommended for all They have nice rooms And clean I think it's best choice in puncak
Stayed 4 nights in Jul 2017
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

Fantastic short relaxing break in a lovely location
Stayed 1 night in Jun 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

タマンサファリの前後に最適です

タマンサファリに非常に近く、なかなか綺麗で景色が良く朝食も美味しく日本人に合うものなので、この値段で渋滞を避けられ非常に良かったです。前泊、後泊にオススメします。Wi-Fiは全く駄目ですが私の部屋ではBOLTが使えました。虫もそんなに気になりません。屋外プールは思ったより小さく冷たいですが、プレイグラウンドのトランポリンなど小さい子供が体を動かすところはあります。そのほか、全体にインドネシア基準で考えたら平均以上といえます。（もちろん、日本基準だとツッコミどころ満載です）私は前泊に使いましたが近すぎて渋滞がなく、あっというまに着いてしまいサファリホテルの駐車場に入れられてしまって、駐車場の出口の渋滞で１時間近くロスしました。。。
Verified

6/10 Okay

Daigo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

設備はいいが、サービスが

ヴィラに泊まりました。部屋はきれいで気持ちよく過ごせました。気になった点はバスタブがなかったとこ。ヴィラまでグレードアップしてお金を払っているので、バスタブはあってもいいのではと思いました。 残念な点は、サービス。まず、ルームサービスの担当者が英語がほとんど喋れすインドネシア語で話して下さいという状況。四つ星でこれはどうかと。 次に館内設備を示した部屋に置いてある館内案内が情報不足。もっと館内を探索したくなるような案内にすべき。また、マッサージの価格も改訂前であった。 また、ホテルの名前にSPAと唄っていながら、マッサージは可もなく不可もなくで、その後体に着いたオイルを洗うシャワーがマッサージ部屋に付いておらず、自分の部屋に戻らなければならない。また、SPAと言う割にジャグジーはない。 プンチャックという立地もあると思いますが、サービス頑張って下さい
Verified

10/10 Excellent

Tekom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great moment

awesome
Verified

10/10 Excellent

Raden Andry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place Pesona Alam

Nice place with good service ....
Verified

6/10 Okay

mentor

Disliked: Staff & service, room comfort

Terrible Service but Nice hotel.

The hotel is beautiful but the service is terrible. I make request for high floor and they gave me the first floor with worst view ever. The swimming pool was empty during my stay and the the room was very simple. Apart from this i would say that the hotel itself is nice and the view is amazing.
Verified

10/10 Excellent

Abdullah A.

Liked: Cleanliness, staff & service, room comfort

Good stuff

When I reached the hotle I supprised, my villa (surprier villa) maintains 3 single beds which is not enough for 4 people. But the manager was so helpful his name is Akbar and he upgraded my booking to bigger villa for free.
Verified

10/10 Excellent

Abdulmalik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

best hotel in puncak

The location of this resort is good and nearby Taman Safari Indonesia which is the destination we want to go.
Verified

10/10 Excellent

Mohamed Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant hotel for a getaway.
Verified

8/10 Good

JIN HAN

Liked: Cleanliness, staff & service, property conditions & facilities
Door was noisy whenever open and close Hot water not conistance
Verified

8/10 Good

Shella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location with a good view

The location of this resort is good and nearby Taman Safari Indonesia which is the destination we want to go. They offer food and beverages with affordable price. They also have kids playground which is good thing when you travel with two kids.
Verified

10/10 Excellent

novianti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pelayanan para staff dr awal check in sampai dgn check out sangat memuaskan..tp utk harga makanan terlalu mahal dan rasanya biasa saja...tp secara keseluruhan cukup memuaskan..
Verified

10/10 Excellent

Agus Anang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Benar2 alam yang mempesona

Keunggulan hotel ini adalah alam & pemandangannya yang indah, sesuai dengan nama hotelnya. Fasilitas hotel bagus, hanya kolam renangnya agak kecil. Kamar bersih & nyaman. Juga ada sepeda gratis utk berkeliling. Menu breakfast perlu ditambah variasinya, misalnya beefbacon utk western breakfast. Pastry nya luar biasa, renyah & harum.
Verified

8/10 Good

arif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

getaway place

location is amazing, we tried lunch in hotel but quality is not good enough, so many flies, buffet lunch is not vary
Verified

10/10 Excellent

SALEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
جميل واطلالة على الحديقة
Verified

10/10 Excellent

Abdulrahman

Liked: Cleanliness, property conditions & facilities, room comfort

relaxing and nice hotel .

One of the bast hotel in Puncak , quite and relaxing so far from the noise , beatiful forest and good view , I recommended for couples . Nice and polite staff .. I didn't like some food that I orderd in midnight iand who cooked the pasta is the worst ,no taste at all and the food are expensive comparing to other hotel , bath room get wet every time I use shower , need to be approved