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Porto Real

2.5 star property

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Photo gallery for Porto Real

Outdoor pool
Gym
Breakfast area
Business Suite, 1 Queen Bed | Individually decorated, individually furnished, iron/ironing board
Breakfast area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Laundry room

Explore the area

View in a map
Calle 26 por 49 Col. Santa Margarita, Ciudad del Carmen, CAM, 24120
  • Place, Victoriano Nieves Cespedes Museum
    ‪7 min walk‬
  • Place, Our Lady of Carmen Church
    ‪13 min walk‬
  • Place, Norte Beach
    ‪3 min drive‬
  • Airport, Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.)
    ‪6 min drive‬

Room options

View all photos for Junior Apartment, 1 Bedroom

Junior Apartment, 1 Bedroom | Individually decorated, individually furnished, iron/ironing board

Junior Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Business Suite, 1 Queen Bed

Business Suite, 1 Queen Bed | Individually decorated, individually furnished, iron/ironing board

Business Suite, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Suite

Superior Suite | Individually decorated, individually furnished, iron/ironing board

Superior Suite

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Suite

Luxury Suite | Individually decorated, individually furnished, iron/ironing board

Luxury Suite

  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite

Premium Suite | Individually decorated, individually furnished, iron/ironing board

Premium Suite

  • City view
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

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About this property

Porto Real

Hotel in Ciudad del Carmen with outdoor pool and fitness centre
This hotel features an outdoor pool, a fitness centre and concierge services. WiFi in public areas is free. Other amenities include dry cleaning, laundry facilities and tour/ticket assistance.
Porto Real offers 25 air-conditioned accommodations, with an iron/ironing board. Each accommodation is individually furnished and decorated. Kitchenettes offer full-sized fridge/freezers, separate dining areas, kitchenware and utensils and dishwashers. Bathrooms include a shower.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 32-inch flat-screen televisions come with cable channels. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
During your stay at Porto Real, you're just a quick walk from Victoriano Nieves Cespedes Museum. Enjoy features like free WiFi in public areas, plus an outdoor pool and a gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Within a 15-minute walk of Victoriano Nieves Cespedes Museum and Zaragoza Park
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Porto Real offers its guests an outdoor pool and a fitness centre. WiFi is free in public spaces. Porto Real also features tour/ticket assistance, a garden, and concierge services.

Smoking is allowed in designated areas at this Ciudad del Carmen hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking includes off-street options

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily) (for a fee)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Griddle
  • Kitchenette
  • Separate dining area

More

  • Air conditioning
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Host will greet you

Pets

  • Pets: MXN 100 per pet, per day, plus a deposit of MXN 1000 per stay
  • Only dogs and cats are allowed
  • Maximum 3 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 100 per pet, per day
  • Service animals are exempt from fees
  • Laundry fee: MXN 0

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Porto Real Hotel
Porto Real Ciudad del Carmen
Porto Real Hotel Ciudad del Carmen

Porto Real Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 51 out of 73 reviews
Rating 8 - Good. 13 out of 73 reviews
Rating 6 - Okay. 6 out of 73 reviews
Rating 4 - Poor. 3 out of 73 reviews
Rating 2 - Terrible. 0 out of 73 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Dave, North vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was awesome. Nice and clean, well setup. When we asked the staff if we could move to a different room to avoid some street noise they moved us and upgraded us without charging more!
Stayed 4 nights in Aug 2023

10/10 Excellent

Mariela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and service. Clean and safe
Stayed 6 nights in Jun 2023

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to walk downtown or go to the north beach malecón and other attractions. I visited the local market in the morning which was a short 10 minutes walk. The rooms are large and with a kitchen plus living room. Plenty of space to relax
Stayed 3 nights in Feb 2023

6/10 Okay

Jose

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The hot water was not enough for shower it. I did not see any swimming pool, even though, there is one in the picture.
Stayed 14 nights in Dec 2021

10/10 Excellent

Valerie

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean, spacious and welcoming. We chose this hotel because it was dog friendly and there was an enclosed grassy courtyard around the pool where the dogs could roam and we could relax. The parking is secure, underground so that was great too as we were loaded up for our journey from Canada to Merida. Highly recommend!!
Stayed 1 night in Jan 2022

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refrigerator broken, lied about bed size, supposed to be queen, was double. Need to say pet fee up front and how much. Overall, was nice, but fix your frig and website!
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good accommodations for short stay
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Huge place nice, clean and safe. Definitely recommend and very easy to find taxis.
Stayed 7 nights in Jun 2021

10/10 Excellent

Luis Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantástico!

Simplemente excelente. Relación calidad/precio inmejorable, instalaciones impecables, buena ubicación, comodidad, amplitud, la piscina fabulosa y todo el personal es muy amable y te hacen sentir en casa. Mención especial para Paul, Vanessa, Cristian y los vigilantes, todos son excepcionales y ayudan en todo momento. Obviamente repetiré en mi siguiente visita!
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and attention from all staff members and great value for the price.
Stayed 1 night in Nov 2020

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Un poco complicado respecto a la persona que atiende ( la que da informes). No el policía que te recibe el bien. Fue complicado comunicarme con ella no contesta y siempre está ocupada. Tienes que adaptarte a sus tiempos y a su manera. Y eso fue lo complicado, el lugar super bien .
Stayed 1 night in Aug 2025

10/10 Excellent

Arely

Travelled with family
Stayed 2 nights in Jul 2025

10/10 Excellent

Michelle

Todo bien
Stayed 1 night in Jun 2025

8/10 Good

Kathia Christhell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien solo sugiero cambiar las toallas están un poco desgastadas y que el pago se pueda hacer por aquí por medio de expedía
Stayed 1 night in Apr 2025

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Adriana

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
Un lugar cómodo reciben mascotas, sin embargo no estaba muy limpio, en la suite hay que llevar hasta el trapo , jabón para lavar algún traste, en la habitación principal está el calentador y se prende muy temprano haciendo mucho ruido por unos minutos, el microondas no tiene el lugar apropiado ya que hay que cambiarlo para poder abrir y cerrar la puerta. El balcón está sucio. Si te quedas varios días tendrás que comprar hasta el trapeador por si se te cae algun líquido ya que no se cuenta ni con un trapo. Limpian todos los días sin embargo solo le pasan en trapeador sucio y por lo que uno paga está muy caro.
Stayed 4 nights in Dec 2024

4/10 Poor

JOSE ANTONIO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
En general todo bien, salvo la actitud del encargado de mantenimiento, Un tipo que nos trató muy descortesmente, solo por que según el, habíamos ingresado muy temprano a la alberca, lo cual no es cierto por que eran mas de las 9 am. Según indica el reglamento. Se portó muy mal, nos insinuó que nos gustaba bañarnos en albercas sucias...incluso me enfrentó con un lenguaje corporal y voz cortante y carente de todo respeto.... La verdad que ese tipo arruinó nuestra estadía que hubiera sido de un 9.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
security
Stayed 5 nights in May 2024

8/10 Good

Sandra

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Buena opción sobre todo si se viaja con mascota
Stayed 1 night in Feb 2024

10/10 Excellent

David Victoriar Romero

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!!!

Una estancia cómoda agradable con disponibilidad y relajamiento. recomendable al 100%
Stayed 3 nights in Mar 2024

10/10 Excellent

John

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Helmut

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación es muy cómoda y grande
Stayed 1 night in Jan 2024