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Cleveland Marriott Downtown at Key Tower

Property class: 4

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Photo gallery for Cleveland Marriott Downtown at Key Tower

An outdoor seating area with fire pits, tables, and chairs, overlooking a cityscape.
Creator video - submitted by Ekaterina | Together Anywhere
A restaurant with round tables, bar seating, chandeliers, and a bar area with bottles.
A room with a large window offering a view of a historic building with a tall tower.
A spacious lobby with modern furniture, large windows, and a mix of seating areas.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Air-conditioning

Explore the area

View in a map
1360 West Mall Drive, Cleveland, OH, 44114
  • Place, Huntington Convention Center of Cleveland
    ‪3 min walk‬
  • Place, JACK Cleveland Casino
    ‪5 min walk‬
  • Place, Rocket Arena
    ‪8 min walk‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪16 min drive‬

Room options

View all photos for Club Room, 2 Double Beds, Lake View

A hotel room with two beds, a desk, a chair, a lamp, and a view of the city through large windows.

Club Room, 2 Double Beds, Lake View

9.4 out of 10
Exceptional
(10 reviews)
  • Lake view
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

A hotel room with a bed, a desk with a TV, a chair, and large windows offering a city view.

Room, 1 King Bed, Corner

8.8 out of 10
Excellent
(14 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a lamp, and a telephone.

Room, 2 Double Beds

9.4 out of 10
Exceptional
(27 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

A hotel room with a large bed, a desk with a lamp, a chair, a small table, and a nightstand.

Room, 1 King Bed

9.2 out of 10
Wonderful
(37 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Lake View, Corner

A hotel room with a large bed, a desk with a lamp, a chair, a small table, and a nightstand.

Club Room, 1 King Bed, Lake View, Corner

8.0 out of 10
Very good
(7 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a lamp, and a view of the city through large windows.

Club Room, 2 Double Beds

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed, Lake View

A hotel room with a large bed, a desk, a chair, a small table, and a window with a view.

Club Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 Double Bed, Corner

A hotel room with a large bed, a desk with a lamp, a chair, a small table, and a nightstand.

Club Room, 1 Double Bed, Corner

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 1 Double Bed, Corner

A hotel room with two beds, a desk, a chair, a lamp, and a telephone.

Club Room, 1 Double Bed, Corner

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

A hotel room with a large bed, a desk, a chair, a lamp, and a window with curtains.

Suite, 1 Bedroom (Mobility Accessible, Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds (Hearing Accessible)

A hotel room with two beds, a desk, a chair, a lamp, and a telephone.

Room, 2 Double Beds (Hearing Accessible)

8.0 out of 10
Very good
(3 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

A hotel room with a large bed, a desk with a lamp, a chair, a small table, and a nightstand.

Room, 1 King Bed (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

A hotel room with a large bed, a desk with a lamp, a chair, a small table, and a nightstand.

Room, 1 King Bed (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

A hotel room with a large bed, a desk with a lamp, a chair, a small table, and a nightstand.

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Lake View (Hearing Accessible)

A hotel room with a large bed, a desk with a lamp, a chair, a small table, and a nightstand.

Club Room, 1 King Bed, Lake View (Hearing Accessible)

  • 22 sq m
  • Sleeps 4
  • 1 King Bed

Club Studio Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom

A hotel room with a sofa, armchair, dining table, and a TV.

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Presidential Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a small table, and a window with a view.

Club Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Cleveland Marriott Downtown at Key Tower

3 restaurants, a full-service spa and a health club are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli and valet parking. Housekeeping is available on request.
Cleveland Marriott Downtown at Key Tower offers 400 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. This Cleveland hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge.

Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including Ayurvedic. The spa is open selected days.
Our customers tell us that they can't get enough of the helpful staff at Cleveland Marriott Downtown at Key Tower. During your stay, you're just a quick walk from JACK Cleveland Casino. Enjoy features like free WiFi in public areas, plus 3 restaurants and a full-service spa.
  • Free Wi-Fi in some public areas
  • Enjoy American cuisine while dining at Greatroom
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Indulge with manicures and pedicures, massages or body treatments at the spa
  • Services include a concierge, a porter and luggage storage
  • On-site recreation includes a gym and fitness classes
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Rock and Roll Hall of Fame and JACK Cleveland Casino
  • Dogs welcome for a fee (restrictions apply)
Cleveland Marriott Downtown at Key Tower offers its guests a full-service spa and a health club. There are 3 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 17918 square feet (1665 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly Cleveland Marriott Downtown at Key Tower. For a fee, parking is available.

This 4-star Cleveland hotel is smoke free.

Greatroom – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Marble Room Sushi – This restaurant specialises in sushi and serves brunch and dinner. Open daily.
Il Venetian – This restaurant specialises in Italian cuisine and serves brunch, lunch and dinner. Open selected days.
Savour Coffee and Creatio – On-site coffee shop. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 25.99 per day)
  • Covered valet parking on site (USD 48 per day; includes in/out privileges)
  • Limited on-site valet and self parking

Food and drink

  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Greatroom
  • Il Venetian
  • Marble Room Sushi
  • Savour Coffee and Creatio

Things to do

  • Fitness classes
  • Full-service spa
  • Health club

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 15 meeting rooms
  • 17,918 square feet of conference space

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture

Full-service spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Ceiling hoist
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 25 floors
  • Ballroom
  • Banquet hall
  • Built in 1991
  • Double-glazed windows
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Covered self-parking fee: USD 25.99 per day
  • Valet parking fee: USD 48.00 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cleveland Marriott Downtown Key Center
Key Marriott
Marriott Key
Marriott Key Hotel
Marriott Key Hotel Cleveland Downtown Center
Cleveland Marriott Downtown Key Center Hotel
Marriott Downtown Key Center Hotel
Marriott Downtown Key Center
Cleveland Marriott Downtown At Key Center Ohio
Marriott Cleveland Downtown At Key Hotel Cleveland
Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Tower Hotel
Cleveland Marriott Downtown at Key Tower Cleveland
Cleveland Marriott Downtown at Key Tower Hotel Cleveland

Cleveland Marriott Downtown at Key Tower Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 646 out of 1004 reviews
Rating 8 - Good. 200 out of 1004 reviews
Rating 6 - Okay. 79 out of 1004 reviews
Rating 4 - Poor. 37 out of 1004 reviews
Rating 2 - Terrible. 42 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and good quality food and service.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Ticey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay every time!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

ashley M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was a great place to stay
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our room, excellent view of the lake! Our breakfast in the morning was delicious. Great location, would definitely stay here again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Walking distance to the concert venue and restaurants. Staff was warm and friendly upon our arrival and during our stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room easy to navigate and great breakfast
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for the Cleveland marathon. You can’t get any closer to the starting line!! The hotel was nice, a little pricey but that was expected because of the great location. I would love to stay here again!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely beautiful Everyone so nice and accommodating! Definitely stay again!!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, clean room, staff were delightful. Convenient location, close to the stadium
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Sanders

Liked: Cleanliness, amenities, property conditions & facilities
Great location, staff was very nice
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out were simple and no problem with early check in. Would not have made it to show without it. Excellent service at the restaurant/bar.
Stayed 1 night in May 2026
Verified review

8/10 Good

Ria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious room kind efficient front desk staff. The market quick grab was very good as well.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Melvin

Liked: Cleanliness, property conditions & facilities
Very nice accomodations, exceptionally clean, great service.
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Olivia

Liked: Cleanliness, amenities, property conditions & facilities
I liked it, however there was hair all over my hotel room that was no mine.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Chris

Great location
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Trisha

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, spacious well appointed suite.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Johnmichael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in and out were quick and easy. The rooms were clean, and I had a wonderful view of Lake Erie and Huntington Field. They had a nice lounge. The items in their market were a little expensive for my taste. Great location as well, with a lot of shops, restaurants, and museums within walking distance.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Nokukhanya

Liked: Cleanliness
Loved my room. Staff was friendly and accommodating. Slept so well!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Clean and perfect location for the convention center
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Tyler

Liked: Cleanliness, amenities, property conditions & facilities
Very nice place. Would stay again
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Mark Noura

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and amenitized lobby with fresh updates, but that unfortunately doesn’t translate to the rooms which feel outdated and lacking modern features, technology and style. Hoping for better given the nightly rate.
Stayed 1 night in May 2026