I booked this home in Euclid, OH from Thursday, June 6-Monday, June 10th for a large party of 10 (4 adults, 2 seniors, 4 children ages 1,5,7 and 10) for a wedding.
This property was advertised as a two bathroom home. One of the toilets was completely broken. We were promised maintenance would repair it before we arrived. It was not. I specifically booked this house for the multiple bahtrooms as I was traveling with a large party, one of whom has medical needs requiring a toilet.
To add insult to injury, the door was completely open when we checked (not merely unlocked, but ajar). We found a bullet left in an ashtray, the televisions in the bedrooms didn't work, there was dog AND human hair all over the home, especially in the bed linens, and questionable brown stains on the night stands in the bedroom. When I called and asked for housekeeping to come out and reclean, I was told they were unavailable.
What was worse is that I asked for 50% of our booking to be refunded based on what we experienced. The property management team told me they would think about it (in exchange for not leaving a negative review). They ended up only refunding me $150 (about 10% of the total booking). This was one of the most uncomfortable stays I have EVER had at a VRBO property and I strongly encourage anyone considering this rental to think again.