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Hilton Garden Inn Cleveland East/Mayfield Village

3.0 star property

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Photo gallery for Hilton Garden Inn Cleveland East/Mayfield Village

Reception
Reception
Ballroom
Exterior
Breakfast and dinner served, American cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • Pool

Explore the area

View in a map
700 Beta Dr, Mayfield, OH, 44143
  • Place, Cleveland Clinic - Hillcrest Hospital
    ‪4 min drive‬
  • Place, Legacy Village
    ‪8 min drive‬
  • Place, Case Western Reserve University
    ‪22 min drive‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪33 min drive‬

Room options

View all photos for Suite, One King Bed, Accessible

32-inch flat-screen TV with digital channels, TV

Suite, One King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for One King Bed, Non-Smoking, Roll In Shower

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Non-Smoking, Roll In Shower

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Evolution King

Premium bedding, in-room safe, desk, iron/ironing board

Evolution King

8.8 out of 10
Excellent
(34 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Evolution King with Whirlpool

Premium bedding, in-room safe, desk, iron/ironing board

Evolution King with Whirlpool

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Evolution Two Queens

Premium bedding, in-room safe, desk, iron/ironing board

Evolution Two Queens

8.6 out of 10
Excellent
(40 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Evolution Junior King Suite

32-inch flat-screen TV with digital channels, TV

Evolution Junior King Suite

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 1 King Bed

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About this property

Hilton Garden Inn Cleveland East/Mayfield Village

Suburban hotel with free local area shuttle and fitness centre
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Hilton Garden Inn Cleveland East/Mayfield Village offers 128 accommodations with a safe and free newspapers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Mayfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Cleveland East/Mayfield Village. During your stay, you'll be within walking distance of North Chagrin Reservation. Free WiFi in public areas, free self-parking and a free area shuttle are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy American cuisine while dining at The Garden Grill & Bar
  • To-go breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Just a 4-minute drive from North Chagrin Reservation and a few minutes from Chagrin River
  • Free local-area shuttle service
  • Cats and dogs welcome for a fee
Hilton Garden Inn Cleveland East/Mayfield Village offers its guests an indoor pool and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 6630 square feet (597 square metres) and includes a conference centre. A vending machine, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Hilton Garden Inn Cleveland East/Mayfield Village. A free area shuttle within 5 mi is available. Self parking is free.

This 3-star Mayfield hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 6:30 AM to noon.
The Garden Grill & Bar – This restaurant specialises in American cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily breakfast to-go available 6:30 AM to noon for a fee: USD 7 for adults and USD 7 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Garden Grill & Bar

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Conference centre (6,630 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately USD 7 for adults and from USD 7 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6 AM to 10 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Cleveland East/Mayfield Village
Hilton Garden Inn Cleveland Village
Hilton Garden Inn Cleveland Village Hotel
Hilton Garden Inn Cleveland Village Hotel East/Mayfield
Hilton Garden Inn Cleveland East/Mayfield Village Hotel Mayfield
Hilton Garden Inn Cleveland East/Mayfield Village Hotel
Hilton Garden Inn Cleveland East/Mayfield Village Mayfield
Hilton Garn Cleveland Mayfiel
Hilton Garden Inn Cleveland East/Mayfield Village Hotel
Hilton Garden Inn Cleveland East/Mayfield Village Mayfield
Hilton Garden Inn Cleveland East/Mayfield Village Hotel Mayfield

Reviews

Hilton Garden Inn Cleveland East/Mayfield Village Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 504 out of 985 reviews
Rating 8 - Good. 292 out of 985 reviews
Rating 6 - Okay. 99 out of 985 reviews
Rating 4 - Poor. 46 out of 985 reviews
Rating 2 - Terrible. 44 out of 985 reviews

Reviews

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Think Twice Before Paying The Price

Stayed 2 nights in Aug 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service

Go somewhere else- poor quality and overpriced

Parking lot was full of garbage. There was clearly a party there by the number of guests. The staff appeared annoyed. Paid extra for breakfast which was dry cereal and other low-level continental ($12). Should have gone out. Overpriced, poor quality, poor service.
Stayed 1 night in Aug 2025

4/10 Poor

Caroline

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Disheartened 😔

We had no water when we got there. No hot tub, which was one of the reasons i chose this location. I wanted to relax in the hot tub. The laundry room was out of order. Our floor had a broken ice machine. And each time i used my key it reprogrammed and i couldnt use it the next time. Seriously, ive never had such an experience. It was not good. I will never stay at this property again.
Stayed 1 night in Aug 2025

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub was not available but was advertised one of the reasons I picked this hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Martha

Stayed 1 night in Jul 2025

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet setting in an industrial zone. No traffic. Nice
Stayed 1 night in Aug 2025

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Breakfast was excellent too! Close to Chagrin Falls.
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Travelled with family
Liked: Amenities
Clean room
Stayed 1 night in Jul 2025

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love it here. Whenever im in town.i always stay at Hilton. Always clean and service is great
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
My ked didn't work every time I left the room. Had to get it replaced 5-6 times. AC wouldn't go below 80 degrees. At 11pm after tossing and turning, I finally went to the front desk and asked for a new room. They told me none were available, although the parking lot was only about 1/4 full. Not a great experience overall
Stayed 1 night in Jul 2025

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Haley

Stayed 1 night in Jun 2025

6/10 Okay

Charlotte

Travelled with family

Did have a good experience.

One of our beds had dirty sheets on it. Our keys to the room would not work correctly had to keep going to the front desk to have it reprogrammed and there needles in the hallway on floor that we had male housekeeper pick up so no one would step on it.
Stayed 1 night in Jul 2025

10/10 Excellent

Haley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Dimitrios

Stayed 1 night in May 2025

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations were very nice. Hotel does need a face-lift, but I learned from chatting with the staff that they plan on doing that. I didn’t realize until I was leaving that the room next to me had a family with 2 pets. I would hope that they would designate certain rooms for people with pets and are in a separate area from other guests.
Stayed 2 nights in Jul 2025

6/10 Okay

Kaitlyn

Stayed 1 night in Jul 2025

8/10 Good

Justin

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

LEANDRO, Toronto

Stayed 2 nights in Jun 2025

4/10 Poor

Shannon

Disappointed

When we checked in there was a hand written sign that the pool was closed. Of course we made a comment since we purposely booked for the pool. The woman who checked us in, rolled her eyes, and rudely told us she knew it was gonna be an issue. The rooms have wallpaper peeling off the walls, and it smells of stale cigarettes. Kond of expected more from Hilton.
Stayed 1 night in Jun 2025

2/10 Terrible

Holly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE

I reserved a King Whirlpool room prior to a 2 night trip. I arrived somewhat late for the first night check in, close to 11pm, only to find my room had been given away. There were conflicting stories about how it happened and blamed the third party for overbooking the room type. No one apologized or offered service recovery. I was to switch to a whirlpool room the next night but received no further information by check out time so I decided to leave not only based on that, but I had little confidence the next room would be clean and enjoyable. The room I was put in the first night was dirty, worn, and outdated. Several pieces of furniture were damaged and the dresser drawer in the bedroom wouldn’t stay in. Not to mention the huge spider in the shower, the TV remote didn’t work. The rooms are obviously not checked for quality and the manager of this hotel doesn’t know what customer service is as he wouldn’t even come out of the office while the receptionist made excuses and tried to make me pay for the night I didn’t stay after the ridiculous experience. Shameful.
Stayed 2 nights in Jun 2025

2/10 Terrible

Bryan

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Well 1st off this hotel was dirty. Secondly the hot tub was broke which is one reason I got this room. Then the water pressure in the shower was like a trickle and finally my breakfast thy I purchased with the room was served cold. This was the worst hotel experience I've ever had. I asked when I got there for a refund and I was told no. No was a bad answer. Im gonna not use your site anymore as your recommendation was poor n I paid 200!for an 60 stay.
Stayed 1 night in Jun 2025

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I didn't like the hairs I found in the shower and in my towel.
Stayed 2 nights in Jun 2025

10/10 Excellent

Gerald

Stayed 1 night in Jun 2025