RESIDENCE Il Lago

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

• Staff temperature checks are conducted regularly
• Temperature checks are available to guests
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Commonly-touched surfaces are cleaned with disinfectant
• Property confirms they are implementing guest safety measures
• Contactless check-out is available
• Security system
• Debit cards not accepted
• Property does not follow sanitisation practices of any association
• Staffed front desk
• Guest will receive an email before arrival 48 hours
• Smoke detector
• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Front desk opens daily at 7:00 AM
• Front desk closes daily at 10:00 PM
• Guest accommodation is not sealed after cleaning
• Electrostatic spray is not used for disinfection
• Cashless transactions are available
• Masks are compulsory at the property
• Contactless food service / room service is not available
• Reservation is not required for facilities on-site
• Property is cleaned with disinfectant
• Staff wears personal protective equipment
• Protective clothing is available to guests
• Masks are available to guests
• Mobile key entry is not available
• Food service has not been amended for enhanced safety
• Guests must register online prior to arrival
• Shield between guests and staff in main contact areas
• Guests are provided with free hand sanitiser
• Children stay free - maximum age 2
• Social distancing measures are in place
• Contactless check-in is not available
• No rollaway/extra beds available
• Guests will receive an email with special check-in instructions
• Property confirms they are implementing enhanced cleaning measures
• Children stay free
• Individually-wrapped food options are not available
• Gap period enforced between guest stays - 24 hours
• Online penalty collection