This is a hard one. The house is very nice. Terrific views. Alex, the house manager, is a Champion and VERY attentive. The Coco Bay Club very nice. All positives. But the pool barely gets sun and was cold. For 13 days, no one got in. That should be disclosed up front, and isn't. Those alone would reduce rate to a 4 of 5. But while there, the elevator broke. Couldn't be fixed (had to get a part) for 4 days. Out of 13. Those things happen, but when they do a proper response needs to take place. I had 66 - 74 year olds, some with bad parts, going up and down 40-50 stairs multiple times a day unexpectedly. Ownership waived a cleaning fee as compensation!! When I brought up that I thought that was a little inadequate--and we all LOVE begging, don't we--the response was to tell me what a great deal I was getting (the owner stated that my cost per night was the 'rate of a hotel room, and I was getting a house'. And the price she quoted was actually half of what I was paying!!). Ownership's response implied that I should just be grateful and shut up (and where that half price number came from is anybody's guess). To me, the proper response would have been "Oh my God, Ill credit you 2 days.. We are so so sorry". Ultimately, I received a credit that equaled 1/4 of one day. So if all goes well, you'll be fine. If not, don't expect real satisfaction.